Customer Service Rep(05154) - 4700 S Babcock St Ne

As a Customer Service Rep at 4700 S Babcock St Ne, your primary responsibilities include processing telephone orders, stocking ingredients in the storage and work area, preparing products, and maintaining a clean work environment. You'll need to communicate effectively with customers and coworkers both over the phone and in person, ensuring that every interaction is friendly and professional.

To be successful in the Customer Service Rep role at 4700 S Babcock St Ne, you'll need strong verbal communication skills, basic math abilities to manage transactions, and a friendly demeanor. Experience with order entry via computer keyboard or touch screen is also necessary. Being able to stand for long periods of time is required as well.

In the Customer Service Rep role at 4700 S Babcock St Ne, you will serve as the first point of contact for our phone-in and carryout customers. Your ability to interact with them in a friendly, professional manner is crucial. You will take orders, answer questions, and ensure that customers feel welcome and valued during each interaction.

The work environment for a Customer Service Rep at 4700 S Babcock St Ne is fast-paced and engaging. You will spend most of your time standing and keep the area tidy while managing orders. The atmosphere is lively as you interact with both customers and team members regularly.

Upon joining as a Customer Service Rep at 4700 S Babcock St Ne, you will receive comprehensive training on order processing, product preparation, and customer service protocols. This training is designed to equip you with the skills necessary to excel in your role and to create a positive experience for our customers.

In handling a difficult customer, it's essential to remain calm, listen actively to their concerns, and empathize with their situation. Acknowledge their feelings and aim to resolve the issue promptly, offering solutions that meet their needs. Show that you're eager to help and provide excellent customer service.

I have experience in taking phone orders where I was responsible for accurately inputting requests while maintaining clear communication with customers. My approach involves verifying the order details back to the customers to ensure accuracy and satisfaction.

I am excited about the opportunity to work as a Customer Service Rep at 4700 S Babcock St Ne because I enjoy engaging with customers and creating a welcoming atmosphere. I believe my skills in communication and problem-solving will allow me to contribute positively to the team.

Essential skills for a Customer Service Rep include excellent verbal communication, patience, problem-solving capabilities, and the ability to multitask. Additionally, having a friendly personality helps in connecting with customers and building rapport.

In my previous role, I had a customer who was upset due to a late order. I listened to their concerns, apologized for the inconvenience, and provided a discount on their next purchase. This turned their negative experience into a positive one, and they appreciated the follow-up call to ensure their satisfaction.

I prioritize tasks by assessing urgency and importance, ensuring that customer orders are processed swiftly while maintaining accuracy. I create a checklist to manage my responsibilities and stay organized, which helps me remain focused in a busy environment.

To ensure accuracy when entering orders, I double-check the details provided by the customer and confirm them before finalizing the order. Additionally, I take a moment to review the information on the screen after entry to catch any potential errors.

During busy periods, I stay focused on the task at hand and prioritize customer service. I take deep breaths and remember to remain positive, treating each customer with the respect they deserve, regardless of the pressure of the moment.

The most important aspect of customer service is creating a positive experience for customers. This involves effective communication, active listening, and a genuine desire to help. Building strong relationships leads to customer loyalty and satisfaction.

To stay motivated during repetitive tasks, I set small personal goals and focus on the positive impact my work has on customer satisfaction. I also remind myself how crucial my role is in ensuring customers have a great experience with our service.