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Customer Service Rep(07190) - 2905 E 4th Plain Blvd

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties
•Operate all equipment
•Stock ingredients from delivery area to storage, work area, walk-in cooler.
•Prepare product.
•Receive and process telephone orders.
•Take inventory and complete associated paperwork.
•Clean equipment and facility approximately daily.
Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate
verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes
in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools
from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SENSING: Talking and hearing on telephone. Near and mid-range vision for
most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Physical Demands

STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

WALKING: Walking is generally in short distances for short durations.

SITTING: Paperwork is normally completed in an office at a desk or table.

LIFTING: Bulk product deliveries are made twice a week or more and are unloaded
by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72high.

CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough
are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up
to 7.5 pounds to push. Trays may also be pulled.

CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

STOOPING/BENDING: Forward bending at the waist is necessary at the pizzaassembly station. Toe room is present, but workers are unable to flex their knees
while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.

Additional Job Details

REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$30000 / YEARLY (est.)
min
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$28000K
$32000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(07190) - 2905 E 4th Plain Blvd, Domino's

If you're passionate about delivering outstanding customer service, then the position of Customer Service Rep at our Vancouver location at 2905 E 4th Plain Blvd might just be the perfect fit for you! In this dynamic role, you'll take on a variety of tasks that keep our operations running smoothly while also ensuring our customers feel valued and heard. As a Customer Service Rep, you’ll be actively engaging with customers both over the phone and in person, taking orders, and helping them navigate their needs. From preparing products to processing telephone orders and maintaining cleanliness within our facility, your days will be filled with activity and connection. You'll be responsible for stocking ingredients, keeping an accurate inventory, and even assisting with paperwork. Essential skills include good communication, quick mental math for handling monetary transactions, and the ability to work in a fast-paced environment. We also provide on-the-job training, ensuring you feel confident and skilled while tackling your daily tasks. Since this job involves working under varying conditions—from cooler temperatures around 36 degrees to warmer spots above 90 degrees—it’s important that you're adaptable and comfortable in diverse settings. If you're ready to jump into a role that’s both challenging and rewarding, consider joining us as a Customer Service Rep at our Vancouver location!

Frequently Asked Questions (FAQs) for Customer Service Rep(07190) - 2905 E 4th Plain Blvd Role at Domino's
What are the primary responsibilities of a Customer Service Rep at 2905 E 4th Plain Blvd?

As a Customer Service Rep at 2905 E 4th Plain Blvd, your main responsibilities will include operating equipment, stocking ingredients, preparing products, processing telephone orders, and taking inventory. You'll also maintain cleanliness and ensure the workspace is organized, creating a pleasant environment for both customers and staff.

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What skills do I need to excel as a Customer Service Rep at 2905 E 4th Plain Blvd?

To excel as a Customer Service Rep at our Vancouver location, you should have strong communication skills to interact effectively with customers and co-workers. Being able to add, subtract, multiply, and divide quickly is essential for processing transactions accurately. You also need to be adept at using a computer keyboard or touchscreen for order entry, have good motor coordination, and be comfortable working in varied temperatures and conditions.

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Is there training provided for the Customer Service Rep position at 2905 E 4th Plain Blvd?

Yes! We provide comprehensive orientation and training right on the job for the Customer Service Rep position at 2905 E 4th Plain Blvd. Our training program is designed to equip you with all the skills and knowledge you need to succeed in your role, ensuring you feel supported every step of the way.

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What kind of work environment can I expect as a Customer Service Rep at 2905 E 4th Plain Blvd?

As a Customer Service Rep at our Vancouver location, you can expect a bustling, fast-paced work environment. You’ll be exposed to various temperatures, from the cooler to warmer areas, and will frequently interact with customers. The role requires standing for extended periods, handling ingredients, and ensuring excellent service during peak hours.

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What physical demands should I be aware of as a Customer Service Rep at 2905 E 4th Plain Blvd?

The position of Customer Service Rep at 2905 E 4th Plain Blvd involves physical activities such as standing, walking short distances, lifting up to 50 pounds, and performing repetitive tasks. You should be comfortable pushing trays, climbing occasionally, and bending at the waist for extended periods while completing various duties.

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Common Interview Questions for Customer Service Rep(07190) - 2905 E 4th Plain Blvd
Can you describe your experience with customer service in a previous role?

When answering this question, highlight specific examples from your past experiences that demonstrate your ability to provide excellent customer service. Discuss how you handled challenging situations, resolved customer complaints, and ensured customer satisfaction.

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How do you manage to stay organized while handling multiple tasks?

Explain your methods for prioritizing tasks and staying organized. You might include strategies like creating to-do lists, utilizing tools to keep track of orders, or how you maintain a clear workspace to allow for efficiency.

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What would you do if a customer is unhappy with their order?

In your answer, emphasize your problem-solving skills and ability to empathize with customers. Suggest steps like actively listening to their concerns, apologizing if appropriate, and providing a solution that addresses their needs.

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How do you handle stressful situations in a fast-paced environment?

Describe your ability to remain calm under pressure while maintaining focus on your tasks. You can provide examples of stressful situations you've navigated in the past, and detail tools or techniques you employ to manage stress effectively.

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Can you give an example of how you handled a difficult customer?

Share a specific situation and explain how you approached the interaction. Highlight your use of active listening, empathy, and effective communication skills to de-escalate the situation and turn it around positively.

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What is your approach to teamwork in a customer service setting?

Convey your belief in the importance of collaboration and communication among team members. Discuss how you contribute to a positive team atmosphere and work cohesively with others to improve service delivery.

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How do you ensure accuracy when processing orders?

Discuss the strategies you use to double-check your work, like repeating the order back to the customer or using digital systems carefully. This showcases your attention to detail and dedication to delivering correct orders.

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What do you think is the most important quality for a Customer Service Rep?

You might suggest qualities like patience, empathy, good communication skills, or a strong work ethic. Explain why you believe this quality matters and how it contributes to a positive customer experience.

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How do you stay updated on product knowledge relevant to your role?

Mention methods you use to stay informed, such as regular training sessions, participation in team meetings, or independent research. This shows your proactive approach to knowledge and service excellence.

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Why do you want to work as a Customer Service Rep at 2905 E 4th Plain Blvd?

This is an opportunity to showcase your passion for customer service and what specifically about this role and company attracts you. Discussing the company’s values or products can also align you closely with the employer's mission.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 7, 2024

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