Customer Service Rep(07430) Burgaw, NC

As a Customer Service Representative at Domino's Pizza in Burgaw, NC, your main responsibilities include greeting customers within 10 seconds, taking orders over the phone and in person, building relationships with customers, up-selling menu items, handling cash transactions, and keeping the customer area clean. You will also assist Pizza Makers with toppings and dough, ensuring that our high-quality pizzas are made efficiently and to the customers' satisfaction.

To qualify for the Customer Service Representative position at Domino's Pizza in Burgaw, NC, you need to be at least 16 years old and possess a positive attitude. Key skills include the ability to add, subtract, multiply, and divide accurately, good verbal and written communication skills, and the capacity to work both independently and as part of a team. You'll need to be able to operate a computer keyboard and touchscreen to enter orders, and it’s essential to have great motor coordination for quick, precise movements.

At Domino's Pizza, particularly at the Burgaw, NC location, there are numerous career advancement opportunities for Customer Service Representatives. Many of our CSRs start their careers with us and work their way up to management roles, such as General Manager, or even become franchise owners. The company is dedicated to nurturing talent and providing paths for growth, enabling you to develop a rewarding and long-lasting career within the pizza industry.

Working as a Customer Service Representative at Domino's Pizza in Burgaw, NC will help you develop a variety of skills. These include customer service skills, communication and leadership capabilities, time management, teamwork, and cash handling skills. You'll also gain valuable experience in recall and multitasking as you navigate busy periods, all of which are crucial for your personal and professional growth.

The work environment for Customer Service Representatives at Domino's Pizza in Burgaw, NC is upbeat and engaging. You’ll be part of a smaller team which fosters camaraderie and makes it easy to forge friendships. The atmosphere is generally fast-paced, especially during peak hours, allowing for a rewarding sense of achievement as you contribute to a positive customer experience while also enjoying the buzz of friendly competition.

When dealing with difficult customers, it's crucial to remain calm and empathetic. Listen carefully to their concerns, acknowledge their feelings, and strive to offer a solution. A positive attitude can turn a negative experience around, leading to happier customers who feel valued.

To effectively answer this question, share a specific experience where you recognized an opportunity to upsell. Explain how you engaged the customer, highlighted the benefits of the additional product, and successfully encouraged them to make a purchase that added value to their order.

Prioritizing tasks during busy shifts involves assessing urgency and importance. Begin with customer service tasks such as taking orders and ensuring customer satisfaction. Delegate responsibilities among team members whenever possible to ensure smooth operations and teamwork.

Excellent customer service stems from actively listening to customers, responding promptly and effectively to their needs, and creating positive interactions. It's about going the extra mile to ensure each customer feels valued and appreciated, contributing to a great overall experience.

Keeping a positive mindset and setting personal goals can help maintain motivation during long shifts. Taking short breaks to recharge and connecting with your team for support can also enhance your energy and productivity levels.

When answering this question, express your enthusiasm for the brand and highlight any personal connections with Domino's, such as enjoying their pizzas or valuing their commitment to customer service. This demonstrates your genuine interest in contributing to their team.

Discussing your passion for helping others and creating positive experiences is a great way to highlight your fit for the role. Share specific aspects, such as problem-solving or building relationships with customers, that make you excited about working in customer service.

To answer this question, illustrate your techniques for stress management, such as maintaining a positive attitude, being organized, and asking for help when needed. Sharing personal strategies showcases your ability to handle pressure effectively.

Highlight any relevant experience you have with cash handling, focusing on your attention to detail and accuracy. Explain how you ensure correct change is given and how you remain accountable for cash transactions during your shifts.

Multitasking effectively means prioritizing tasks smartly. Share strategies such as delegating duties, utilizing a checklist, and staying focused on the immediate needs of customers to ensure that everything runs smoothly, especially during peak periods.