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Assistant Manager (7760)

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Additional Information

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

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Average salary estimate

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$35000K
$45000K

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What You Should Know About Assistant Manager (7760), Domino's

If you're ready to step into a leadership role, Domino's Pizza is excited to offer you the opportunity to become an Assistant Manager at our Reedley, CA location! This isn't just another job; it’s a position suited for those who are natural leaders and communicators. Your day will be a blend of managing the team and ensuring our operations run smoothly. You'll oversee staffing, cash control, and inventory, all while fostering a fantastic work environment. As an Assistant Manager, you're the driving force behind our commitment to customer service and operational excellence. Do you thrive in a fast-paced environment? Do you have great judgment and multitasking skills? If so, Domino's Pizza is the perfect place for you to shine! You will motivate your crew to meet challenges and deliver the best pizza experience out there, all while embracing a fun, flexible workplace culture. With opportunities for growth — many employees have ascended to management roles or even become franchise owners — your ambition will be matched by our dedication to your success. So roll up your sleeves, bring your best self, and join us in our mission to be the world's best pizza delivery company. If you're ready to lead and inspire, apply now and show us what you've got!

Frequently Asked Questions (FAQs) for Assistant Manager (7760) Role at Domino's
What are the main responsibilities of the Assistant Manager at Domino's Pizza?

As the Assistant Manager at Domino's Pizza in Reedley, CA, your responsibilities include overseeing store operations during your shift, managing staff, ensuring compliance with company policies, and maintaining high levels of customer service. You'll handle cash and inventory control, lead your team to meet performance goals, and create a positive and productive work environment.

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What qualifications do I need to apply for the Assistant Manager position at Domino's Pizza?

To be considered for the Assistant Manager role at Domino's Pizza, candidates should possess strong leadership qualities, excellent communication skills, and the ability to multitask. Previous experience in a management role within the food industry is a plus, along with the ability to follow company policies and standards consistently.

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How does the advancement opportunity work for an Assistant Manager at Domino's Pizza?

Advancement opportunities at Domino's Pizza for Assistant Managers are abundant. Many employees start as delivery drivers and work their way up to management positions or even become franchise owners. Hard work, dedication, and a focus on customer service can lead to significant career growth within the company.

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What kind of training is provided for an Assistant Manager at Domino's Pizza?

Domino's Pizza provides extensive on-the-job training for Assistant Managers. This includes orientation about store operations, customer service best practices, and team management skills. You will receive hands-on experience in a supportive environment, making it easier to transition into your managerial role.

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What is the work culture like for an Assistant Manager at Domino's Pizza?

The work culture at Domino's Pizza in Reedley, CA is dynamic and inclusive. Assistant Managers are encouraged to create a fun and flexible environment for their teams. The company values teamwork, and employees are known for their camaraderie and support for one another, making it a great place to grow your career.

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Common Interview Questions for Assistant Manager (7760)
Can you describe your management style as an Assistant Manager?

When answering this question, focus on how your management style promotes team cohesion and high performance. Discuss your approach to leading by example, providing support, and encouraging open communication. Highlight specific instances where your style has led to improved outcomes in a previous role.

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How do you prioritize tasks during a busy shift?

A great way to answer this question is to emphasize your skills in multitasking and time management. Share a specific scenario where you successfully managed priorities during a hectic moment, ensuring that all operations ran smoothly while maintaining excellent customer service.

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How would you handle a dissatisfied customer at Domino's Pizza?

It’s vital to illustrate your commitment to customer satisfaction when responding to this question. Outline your approach to actively listening to the customer's concerns, addressing the issue promptly, and ensuring a satisfactory resolution. Mention that maintaining a positive reputation is crucial for business.

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What strategies would you implement to improve team performance?

Discuss various team-building and motivation strategies you've employed in your past experiences. This could include regular feedback sessions, setting clear goals, or fostering a collaborative environment. Providing examples of improved performance through your strategies will strengthen your response.

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Can you give an example of a time you successfully resolved a conflict among team members?

Provide a specific example that demonstrates your conflict resolution skills. Focus on your ability to listen to both sides, facilitate a productive conversation, and lead the team toward a resolution that kept morale high and maintained a strong working relationship.

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How do you ensure compliance with company policies and standard procedures?

Showcase your understanding of the importance of compliance by discussing how you ensure that policies are communicated clearly to the team. Mention your commitment to leading by example and conducting regular training sessions to keep everyone informed and accountable.

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What role do you think an Assistant Manager plays in delivering excellent customer service?

Explain that an Assistant Manager plays a crucial role in setting the tone for customer service by modeling positive behaviors. Highlight the importance of training staff on customer interactions and maintaining a friendly atmosphere in the store.

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How do you approach team scheduling to ensure adequate coverage?

This is an opportunity to discuss your organization and planning skills. Talk about how you assess team availability, peak hours, and staff capabilities to create an effective schedule that meets operational needs while considering employee preferences.

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What measures would you take to maintain store cleanliness and safety?

Address the importance of keeping the store clean for both customer satisfaction and safety. Discuss your strategies for regular checks, assigning cleaning duties within the team, and ensuring that safety standards are consistently upheld.

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Why do you want to join Domino's Pizza as an Assistant Manager?

Your answer should reflect your enthusiasm for the brand and its values. Talk about your passion for pizza and customer service, along with your desire to foster a positive work environment. Highlight how you align with Domino's mission and how you see yourself contributing to their success.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 23, 2024

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