Customer Service Rep(4095) - 927 W High St - job 1 of 2

As a Customer Service Representative at Domino's Pizza Ebensburg, the primary responsibilities include greeting customers warmly, taking and processing their orders accurately, operating the cash register, and ensuring a clean and welcoming atmosphere. You will also handle payments and assist customers with any inquiries to provide excellent service throughout their visit.

To qualify for the Customer Service Representative position at Domino's Pizza Ebensburg, candidates must be at least 16 years of age and pass a criminal background check. Strong communication skills and the ability to work in a fast-paced environment are essential for success in this role.

No prior experience is required to apply for the Customer Service Representative position at Domino's Pizza Ebensburg. We value hustle, personality, and a willingness to learn more than previous work experience. Training will be provided to help you excel in your new role.

The Customer Service Representative position at Domino's Pizza Ebensburg offers flexible working hours, with both part-time and full-time options available. We are operational seven days a week from 10:30 AM to midnight, allowing for various shift opportunities that can fit your schedule.

At Domino's Pizza Ebensburg, we prioritize customer experience by hiring representatives with great people skills and a passion for service. Our training emphasizes the importance of maintaining a cheerful attitude, quick problem-solving, and providing consistent quality in both food and service.

In handling a difficult customer, it's essential to remain calm and listen attentively to their concerns. Acknowledge their feelings, apologize if necessary, and assure them that you will do your best to resolve the issue. This approach demonstrates empathy and a commitment to customer satisfaction.

To ensure accurate order taking, I would listen carefully to the customer, repeat their order back to them to confirm, and make sure all details are clear before finalizing. Asking clarifying questions when necessary can help avoid any misunderstandings and enhance the customer experience.

Absolutely! In my previous role, I went above and beyond for a customer who had a mix-up with their order. I not only apologized but also offered a complimentary item to ensure their satisfaction. They left feeling valued, and it reinforced my belief in the importance of great service.

During a busy shift, I prioritize tasks by assessing immediate needs—like taking orders and servicing customers first—while delegating less urgent tasks like cleaning or restocking. Good communication with my team helps us stay organized and efficient.

A good team player in a customer service setting is someone who communicates openly, supports their colleagues, and shares responsibilities. They should also be adaptable and willing to pitch in whenever needed to ensure the team meets its goals and maintains a high level of service.

To maintain a positive attitude during a long shift, I would try to stay focused on the task at hand, engage with my team and customers positively, and take short breaks when necessary. Mindfulness techniques and remembering the bigger picture of customer satisfaction help me keep energized.

When faced with multiple customers, I would greet them all with a smile and let them know I will be with them shortly. Then I would efficiently take orders or address inquiries in the order they came in, maintaining a friendly demeanor throughout to ensure everyone feels valued.

I have experience managing cash handling efficiently, ensuring accurate transactions during busy times. I regularly double-check my cash register at the end of shifts to prevent discrepancies and ensure accountability. This attention to detail is crucial in a restaurant setting.

I want to work at Domino's Pizza Ebensburg because I am passionate about providing excellent customer service, and I see Domino's as a fun and dynamic place to grow my skills. Furthermore, I appreciate the teamwork and community involvement that the brand promotes.

From my previous customer service experiences, I've learned the value of patience, effective communication, and the importance of a friendly demeanor. These qualities help de-escalate stressful situations and enhance the overall customer experience.