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Customer Service Rep(9268) - 119 Business Park Dr

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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Average salary estimate

$30000 / YEARLY (est.)
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$20000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(9268) - 119 Business Park Dr, Domino's

At Domino's Pizza, we believe that great customer service is the heart of our business, and this is why we are on the lookout for enthusiastic Customer Service Representatives at our location on 119 Business Park Dr in Kenedy, TX! If you have a positive attitude and love engaging with people, this could be the ideal place for you. As a Customer Service Rep, you will be the friendly face and voice that keeps our patrons happy and coming back for more! Your responsibilities will include taking phone orders, managing in-store service, and assisting with food preparation. Work hours are flexible, perfect for students or anyone needing extra cash. With the rapid growth of our company, if you have aspirations for career advancement, there are abundant growth opportunities, perhaps even leading to management roles! At Domino's, we value your unique talents and foster a culture that celebrates diversity in the workplace, ensuring all team members can thrive and reach their full potential. You’ll also enjoy a fun team environment where everyone takes pride in serving up the world’s best pizza. If you're 16 years or older and ready to step into a role that offers not just a job but a chance to grow, we invite you to join us at Domino's Pizza, where together, we create a memorable dining experience for all our customers.

Frequently Asked Questions (FAQs) for Customer Service Rep(9268) - 119 Business Park Dr Role at Domino's
What responsibilities does a Customer Service Rep at Domino's Pizza in Kenedy, TX have?

As a Customer Service Representative at Domino's Pizza in Kenedy, TX, your primary responsibilities will include taking and processing customer orders over the phone and in-store, preparing food items, and ensuring a clean and organized workspace. You’ll also assist with stocking ingredients and occasionally handle cash transactions accurately.

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What are the requirements for becoming a Customer Service Rep at Domino's Pizza in Kenedy, TX?

To become a Customer Service Representative at Domino's Pizza in Kenedy, TX, you must be at least 16 years old. Additionally, you should possess strong communication skills, the ability to work in a fast-paced environment, and basic math skills to handle cash transactions.

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Are there opportunities for advancement for Customer Service Reps at Domino's Pizza in Kenedy, TX?

Absolutely! Domino's Pizza in Kenedy, TX, encourages growth and career advancement. Many of our current managers started as Customer Service Representatives, and there are pathways to various roles, including general management and franchise ownership.

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What kind of training is provided for Customer Service Reps at Domino's Pizza in Kenedy, TX?

Domino's Pizza in Kenedy, TX provides comprehensive on-the-job training for all new Customer Service Representatives. This training covers essential aspects like food preparation, customer service excellence, and cash-handling procedures, ensuring you feel well-prepared for your new role.

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What is the team culture like for Customer Service Reps at Domino's Pizza in Kenedy, TX?

The team culture at Domino's Pizza in Kenedy, TX is vibrant and inclusive! We pride ourselves on fostering a fun and energetic environment where all employees can express themselves, build friendships, and work together to deliver top-notch pizza and service.

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Common Interview Questions for Customer Service Rep(9268) - 119 Business Park Dr
Can you describe a time when you provided exceptional customer service as a Customer Service Rep?

When answering this question, focus on a specific incident where you went above and beyond to meet customer needs, showing your problem-solving abilities and dedication to ensuring satisfaction. Highlight the positive outcome and any feedback from the customer.

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How do you handle difficult customers as a Customer Service Rep?

To effectively respond, mention your ability to remain calm under pressure and your strategies for treating customers with empathy. Describe a scenario where you resolved a conflict to showcase your communication skills and ability to turn a negative situation into a positive one.

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What techniques do you use to ensure accuracy when taking orders?

Explain your methods for double-checking orders and actively listening to customers. Emphasize the importance of attention to detail in the role of a Customer Service Rep and how using tools or repeat-back methods can enhance order accuracy.

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How do you prioritize your tasks during busy periods at Domino's Pizza?

Discuss your ability to multitask and prioritize effectively during peak hours. Provide examples of how you manage your time, focusing on high-demand areas while keeping an eye on overall service quality.

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Why do you want to work as a Customer Service Rep at Domino's Pizza?

Share your passion for customer service and how working at Domino's Pizza aligns with your personal interests, values, and career goals. Show enthusiasm about the company’s culture and growth opportunities to convey your long-term commitment.

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What do you think is the most important quality for a Customer Service Rep at Domino's Pizza?

Focus on the importance of effective communication and teamwork. Discuss how strong interpersonal skills can positively impact the customer experience and how collaboration among team members fosters a better working environment.

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How would you deal with a high-pressure situation, such as a busy shift?

Demonstrate your adaptability by explaining how you maintain composure during stressful moments. Emphasize proactive communication with your team and efficient time management to handle pressure without sacrificing service quality.

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Can you give an example of how you work well in a team?

Provide an example of a successful team project or situation, focusing on your role and collaboration skills. Highlight how teamwork led to a successful outcome, reinforcing your ability to contribute positively to the Domino's Pizza environment.

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What experience do you have with cash handling and operating a register?

If applicable, describe any previous experience you have had in cash handling. Highlight your familiarity with operating registers, processing payments accurately, and following cash handling procedures to demonstrate your competence.

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How do you ensure food safety and hygiene standards are maintained?

Discuss the importance of food safety in customer service roles and explain your understanding of hygiene practices. Mention specific actions you would take to maintain cleanliness and food safety, and how you would encourage fellow team members to follow these standards.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
December 24, 2024

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