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Panel Support Specialist (Marketing Copywriting)

Job Description

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

  • Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
  • Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
  • Conduct panel member database maintenance and quality control validations from time to time to ensure
  • Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
  • Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
  • Support in managing database of household, individual and technical information
  • Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
  • Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
  • Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Qualifications

  • Strong communication skills in both spoken English and Chinese, with comfort interacting with panel members over the phone. Additional language proficiency i.e. Malay language is a plus
  • Minimum Diploma/Bachelor’s degree in Marketing, business administration or other relevant field or equivalent practical experience
  • Excellent skills in Microsoft Office, particularly Excel
  • Basic knowledge of databases welcomed, how they are managed, and store data, understanding of relational database
  • Exceptional attention to detail and ability to manage multiple tasks effectively
  • Ability to thrive in a fast-paced environment and work collaboratively in a remote team setting
  • A self-starter and able to perform well with minimal supervision
  • Good level of numeracy and logical comprehension.
  • Prior experience in customer service, consumer/digital panel management, market research fieldwork and analysis is advantageous
  • Previous experience in content creation, copywriting, or content marketing is a plus

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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What You Should Know About Panel Support Specialist (Marketing Copywriting), NielsenIQ

At NIQ, we're on the lookout for a bright and enthusiastic Panel Support Specialist to join our engaging team in beautiful Bangsar, Malaysia. In this role, you'll serve as the essential bridge between our TV and Digital panel members and our internal teams. Your days will be filled with diverse tasks—from troubleshooting app and software issues reported by our panelists to conducting hands-on retraining sessions when necessary. You’ll also play a vital role in crafting communication materials that will not only keep our panel members informed but also boost their engagement with our campaigns. Whether you’re responding to member queries or performing data quality checks, your ability to handle multiple responsibilities with finesse will be key! If you have a knack for communication, especially in both English and Chinese, and a background in marketing or business administration, we want to hear from you. Your familiarity with Microsoft Excel and basic databases will serve you well as this role requires a keen eye for detail and the ability to thrive in a fast-paced environment. Embrace this chance to make valuable contributions in an innovative company while enjoying the flexibility of a remote working environment. Let’s grow together at NIQ!

Frequently Asked Questions (FAQs) for Panel Support Specialist (Marketing Copywriting) Role at NielsenIQ
What are the main responsibilities of a Panel Support Specialist at NIQ?

A Panel Support Specialist at NIQ is primarily responsible for addressing queries from panel members, troubleshooting technical issues, conducting re-training sessions, and writing engaging content for communication channels. This role is key to enhancing the overall experience for our TV and Digital panelists while ensuring accurate data management and quality control.

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What qualifications are required for the Panel Support Specialist position at NIQ?

For the Panel Support Specialist role at NIQ, candidates should ideally have a minimum diploma or bachelor’s degree in marketing, business administration, or a related field. Additionally, strong communication skills in English and Chinese are essential, while knowledge of Microsoft Office, particularly Excel, is also a plus.

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How does NIQ support the development of its Panel Support Specialists?

NIQ is dedicated to nurturing the growth of its employees, including Panel Support Specialists, through various initiatives such as LinkedIn Learning resources and flexible working conditions. This supportive environment enables team members to continuously refine their skills and reach their professional goals.

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What technical skills are necessary for a Panel Support Specialist at NIQ?

A strong command of Microsoft Office, especially Excel, as well as a basic understanding of database management are crucial for a Panel Support Specialist at NIQ. The ability to navigate digital tools effectively will greatly enhance your capacity to support panel members and manage data efficiently.

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What is the work culture like for a Panel Support Specialist at NIQ?

At NIQ, the work culture is dynamic and inclusive, emphasizing collaboration among team members, even in a remote setting. Flexibility is key, and you’ll find that your contributions are valued as they help drive the company's mission forward.

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Common Interview Questions for Panel Support Specialist (Marketing Copywriting)
How would you handle a frustrated panel member who is experiencing technical difficulties?

Start by listening carefully to understand their issue, then reassure them that you're there to help. Walk them through troubleshooting steps calmly, and if the problem persists, promise to escalate the issue. Follow up with them later to ensure their concerns are addressed—this will show your commitment to customer service.

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Can you explain your experience with content creation and how it applies to the role of Panel Support Specialist?

In my previous roles, I had the opportunity to produce various types of content, including newsletters and social media updates. I believe that tailored communication helps engage panel members and builds stronger relationships, which is crucial for the success of a Panel Support Specialist.

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What strategies would you use to maintain a high level of engagement with panel members?

I would regularly analyze feedback to understand panel member preferences and tailor communications accordingly. Running engaging campaigns, updating them with fresh content, and conducting regular check-ins would also encourage interaction and sense of community.

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Describe a time you managed multiple tasks under a tight deadline.

In my previous job, I had to juggle preparing a marketing report while simultaneously responding to customer inquiries. I prioritized my tasks by creating a timeline and allocating specific time slots for each. This disciplined approach helped me meet both deadlines successfully while maintaining quality.

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How do you deal with discrepancies in data or reports?

I take a systematic approach by double-checking each data entry against source documents. If discrepancies arise, I investigate thoroughly to identify the root cause, consulting with relevant teams as needed to correct errors and prevent them from happening in the future.

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What tools do you use to manage communication with team members and panelists?

I am proficient with tools like Slack and Zoom for real-time communication and collaboration. Additionally, I utilize project management software to keep track of ongoing tasks and updates, ensuring transparent communication among all stakeholders.

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How do you prioritize your tasks when everything seems urgent?

I make a list of all tasks and assess their impact and urgency. By categorizing them, I can focus on the high-impact activities first while ensuring that smaller, urgent tasks are also addressed in a timely manner.

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What makes you a suitable candidate for the Panel Support Specialist role at NIQ?

My strong communication skills in English and Chinese, combined with my background in marketing and customer service, make me a great fit for this position. I thrive in collaborative, fast-paced environments and am dedicated to delivering an exceptional experience for our panel members.

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How familiar are you with market research and its implications for panel management?

I have hands-on experience in market research, where I gained insights into consumer behavior and preferences. This understanding is invaluable in panel management as it helps tailor communications and improve engagement strategies effectively.

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Why do you want to work at NIQ?

I admire NIQ’s dedication to diversity and inclusion, as well as its commitment to providing comprehensive consumer insights. I believe this role aligns perfectly with my interests and allows me to contribute to meaningful projects while growing within a respected organization.

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DATE POSTED
December 20, 2024

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