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Customer Service Rep/Pizza Artist! Olive Branch, MS

Job Description

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ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 4. Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day.

Additional Information

Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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Average salary estimate

$30000 / YEARLY (est.)
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$25000K
$35000K

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What You Should Know About Customer Service Rep/Pizza Artist! Olive Branch, MS, Domino's

Looking for an exciting role where you can combine your people skills with a love for pizza? Look no further than the Customer Service Rep/Pizza Artist position at Domino's in Olive Branch, MS! At Domino's, we believe that the best pizzas come from the best team members who are spirited, friendly, and driven to create great experiences for our customers. This job isn't just about taking orders – it's about building connections and ensuring every pizza is topped with a dash of personality. We offer flexible scheduling that works with your life, whether you're a student or just looking for extra cash. Plus, there are numerous opportunities for growth, whether you want to become a manager or even a franchise owner someday! You’ll learn how to handle all aspects of the store, from operating equipment to preparing delicious pizzas, all while being part of a diverse team that values everyone’s unique contributions. Get ready to hustle during those hunger rush hours and be part of an environment where we take pride in our work and each other. If you’re 16 or older, have a great attitude, and can communicate effectively, we think you might just be the perfect fit for our team. So, if you're ready to take your first step into an exciting culinary career, join us at Domino's Pizza and let’s create something amazing together!

Frequently Asked Questions (FAQs) for Customer Service Rep/Pizza Artist! Olive Branch, MS Role at Domino's
What skills are required for the Customer Service Rep/Pizza Artist role at Domino's Pizza in Olive Branch, MS?

To excel as a Customer Service Rep/Pizza Artist at Domino's Pizza in Olive Branch, MS, candidates should possess strong communication skills to interact with customers and team members effectively. A good grasp of basic arithmetic is essential for handling transactions. Team members must also demonstrate attention to detail and the ability to multitask in a fast-paced environment, while having a friendly demeanor to create positive customer experiences.

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What are the responsibilities of a Customer Service Rep/Pizza Artist at Domino's Pizza?

As a Customer Service Rep/Pizza Artist at Domino's Pizza, your responsibilities include taking customer orders over the phone and in person, preparing and baking pizzas, operating equipment, and maintaining a clean work environment. You will also be involved in inventory management and ensuring ingredients are stocked efficiently. Being enthusiastic about delivering excellent service is also a key part of the job.

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What growth opportunities are available for Customer Service Reps at Domino's Pizza in Olive Branch, MS?

At Domino's Pizza in Olive Branch, MS, there are numerous growth opportunities for Customer Service Reps. Many team members start in entry-level positions and successfully progress to management roles or even become franchise owners. The company genuinely invests in its employees’ personal and professional development, making it a great place to build a career.

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What should I expect during the training process for a Customer Service Rep/Pizza Artist at Domino's Pizza?

New hires at Domino's Pizza will undergo an orientation and on-the-job training process designed to teach you everything you need to know about the role. You'll learn how to operate equipment, prepare food, handle customer orders efficiently, and maintain hygiene standards. The supportive training environment encourages you to ask questions and receive feedback as you grow in your position.

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What age must I be to apply for the Customer Service Rep/Pizza Artist position at Domino's Pizza in Olive Branch, MS?

To apply for the Customer Service Rep/Pizza Artist position at Domino's Pizza in Olive Branch, MS, candidates must be at least 16 years old. This age requirement allows younger individuals to gain experience in a professional setting while being a part of a dynamic team.

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Common Interview Questions for Customer Service Rep/Pizza Artist! Olive Branch, MS
How would you handle a difficult customer as a Customer Service Rep at Domino's Pizza?

When faced with a difficult customer, it's important to remain calm and listen to their concerns. Acknowledge their feelings and assure them that you want to help resolve the issue. Offer solutions, such as replacing their order or providing a discount, if applicable. This approach shows that you value customer satisfaction and are dedicated to delivering a positive experience.

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What do you think is the most important skill for a Customer Service Rep/Pizza Artist?

The most crucial skill for a Customer Service Rep/Pizza Artist is effective communication. Whether it's taking orders, addressing customer complaints, or working with team members, clear and friendly communication is key to success in this role. Additionally, time management and teamwork skills play an integral part in ensuring smooth operations during busy hours.

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Why do you want to work for Domino's Pizza as a Customer Service Rep?

I am excited to work for Domino's Pizza because of its reputation for a fun, collaborative atmosphere and opportunities for career advancement. I appreciate the emphasis on teamwork and community, and I'm eager to contribute my energy and enthusiasm to a brand that values its employees and their development.

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Can you describe a time when you worked as part of a team? What was your role?

In a previous role, I worked as part of a group for a project where we needed to meet tight deadlines. My role was to coordinate communication among team members, ensuring everyone was on the same page and clear on their tasks. By staying organized and supportive, we completed the project ahead of schedule and received positive feedback from management.

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What would you do if you made a mistake on a customer's order?

If I realized I made a mistake on a customer's order, I would quickly notify the kitchen staff and ensure that the right order was prepared as soon as possible. I would also inform the customer about the error, apologize sincerely, and offer them the corrected order at no extra charge. This not only rectifies the situation but also reassures the customer that their experience is important to us.

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What do you enjoy most about working in a fast-paced environment like Domino's Pizza?

I thrive in fast-paced environments because they keep me engaged and energized. I enjoy the challenge of multitasking and staying organized while ensuring that every customer receives their order quickly and accurately. The camaraderie among colleagues during busy times adds to the excitement and makes the workday enjoyable.

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How do you prioritize tasks during a busy service hour at Domino's Pizza?

During busy service hours, I prioritize tasks based on urgency and impact. For instance, taking customer orders takes precedence, while ensuring kitchen staff can prepare food efficiently is also crucial. Using a system of clear communication with my team helps everyone stay in sync and meet customer demands effectively.

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What does great customer service look like to you?

Great customer service means providing attentive and personalized experiences that cater to individual customer needs. It includes not only serving orders accurately but also taking the time to listen and respond to customer feedback positively. Building a rapport means customers feel valued and want to return.

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Why is teamwork important at Domino's Pizza?

Teamwork is vital at Domino's Pizza because it ensures efficiency and creates a positive work culture. Team members rely on each other to deliver quality service in a timely manner, and supporting one another leads to high morale and better collaboration, ultimately benefiting the customer experience.

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How do you handle criticism in the workplace?

I view criticism as an opportunity for growth and improvement. If I receive constructive feedback, I take it seriously, assess how I can implement the suggestions, and ask questions if I need clarity. This proactive approach helps me enhance my skills and become more effective in my role as a Customer Service Rep/Pizza Artist.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
January 1, 2025

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