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Domino's General Manager (04179)

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You’re the boss, the big cheese, top dog. You’re a natural born leader, so maybe it's time you moved up. You want to be the head honcho? Well now's your chance - Domino's Pizza is hiring bosses - more specifically operating partners. It's a tough job, one that needs a natural like you. Of course, you'll need skills – sound judgment, business acumen, empathy, people management insight and the ability to multitask.
  You'll be working for a company that's at the forefront of the Quick Service Restaurant industry, with a benefits package to match! As an Operating Partner you will have the opportunity to run a $1-2 million business, with the safety net of a 43-store franchise. This is work experience you're going to use for a long time to come, ideally growing within the operation to ultimately guide and develop future Operating Partners, or perhaps franchise on your own. If that's not for you, consider this an ideal opportunity to learn the ins and outs of the Quick Service Restaurant industry, navigating labor costs, food costs, waste management, people management, and mastering the service industry. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, big shot, show us what you've got.
  We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team members are valued for their differences and encouraged to reach their highest potential. If this sounds like a culture you want to be a part of and lead, what are you waiting for? Apply!
  Duties & Responsibilities: Being in charge comes with great responsibility. You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You are the leader – so set the example! You must follow ALL policies and procedures 100% of the time and expect the same from your crew. Additionally, you have the opportunity to lead a team toward a common, outstanding goal: sell more pizzas, have more fun, and make more dough! In doing so, you will be responsible for staffing, paperwork submission, food management, scheduling, maintaining image standards, store cleanliness, marketing, and profitability. Additional requirements and responsibilities include, but are not limited to the following:

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, make sound, ethical judgments and decisions in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders and fielding customer concerns with a smile!
  •  Operate, clean, and maintain all store facility and equipment.
  •  Prepare product to Domino’s specifications and guidelines.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Must possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate diverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Benefits:

  • Opportunity to hone leadership and managerial skills for future business use
  • Learn the ins and outs of the Quick Service Restaurant industry - including managing food cost, labor cost, wage considerations, interviewing, people management, and the opportunity to manage a $1 million business
  • Competitive salary structure (base + monthly bonus)
  • Flexible & convenient schedule
  • Advanced leadership development opportunities
  • Health, Dental & Vision benefits
  • Team Fox company engagement outings including company parties, and team development activities.
  • Community involvement and local networking opportunities
  • Professional development & travel incentives
  • Opportunity to compete for national and global Domino's rewards

Qualifications

Physical Requirements: Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  •  You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:

  •  Must be 18 years of age and have a valid driver's license
  •  Must have access to an insured vehicle which can be used for delivery
  • Must pass a Criminal Background Check
  •  Must pass Motor Vehicle Record Check, meeting company-specific standards

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$45000 / YEARLY (est.)
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$30000K
$60000K

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What You Should Know About Domino's General Manager (04179), Domino's

As a General Manager at Domino's in Watkinsville, GA, you are stepping into a role that truly puts you in the driver's seat of a dynamic and exciting business. Here, you are not just another employee; you are the leader of the team, responsible for running a successful franchise location. The position calls for someone with natural leadership abilities, strong business insight, and a penchant for multitasking. Your daily responsibilities will revolve around ensuring exceptional customer service, managing inventory, controlling costs, and nurturing a positive environment for your team. You will also play a key role in shaping the future leaders of Domino's, training and mentoring team members who aspire to grow within the company. With your knack for motivating others and developing a cohesive team, you'll help ensure that every pizza delivery is memorable. This isn’t just about making pizzas; it’s about crafting an experience that keeps customers coming back for more. Domino's is committed to fostering an inclusive culture and focuses on professional development, so you’ll have plenty of opportunities to grow your skills and advance your career. If you're ready to dive into the fast-paced world of quick service restaurants and be part of a company that values innovation and excellence, then join us at Domino's, where every day is a chance to make a difference.

Frequently Asked Questions (FAQs) for Domino's General Manager (04179) Role at Domino's
What are the main responsibilities of a General Manager at Domino's?

As a General Manager at Domino's, you will oversee all aspects of the store's operations, which includes managing staff, ensuring customer satisfaction, controlling inventory, and maximizing profitability. You'll be responsible for setting a positive example to your team, adhering to company policies, and maintaining store cleanliness and safety standards.

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What qualifications do I need to be a General Manager at Domino's?

To become a General Manager at Domino's, applicants must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle. Prior experience in restaurant management or leadership positions is preferred. Strong customer service skills, business acumen, and the ability to work in a fast-paced environment are crucial.

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What kind of training does Domino's provide for General Managers?

Domino's offers comprehensive training programs for General Managers that cover essential skills such as customer service, inventory management, employee training, marketing strategies, and financial oversight. You'll learn the ins and outs of running a successful franchise, positioning you for future growth within the company.

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What are the opportunities for advancement for a General Manager at Domino's?

At Domino's, General Managers have multiple opportunities for advancement, including positions within corporate management and the possibility of owning your own franchise. Many employees start in entry-level positions and quickly work their way up, given the emphasis on leadership and employee development.

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What type of culture does Domino's promote for its General Managers?

Domino's promotes an inclusive and collaborative culture where the contributions of all team members are recognized and valued. As a General Manager, you’ll work in an environment that emphasizes teamwork, empathy, and professional growth, creating a space for everyone to thrive together.

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Common Interview Questions for Domino's General Manager (04179)
How would you handle a difficult customer as a General Manager at Domino's?

When dealing with a difficult customer, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings, apologize for any inconvenience, and offer a solution. This shows that you value their feedback and are committed to providing excellent service.

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Can you describe your approach to staff training and development as a General Manager?

I believe in a hands-on approach to training. I focus on mentoring and coaching team members, providing them with the tools they need to succeed. Regular training sessions, feedback, and creating an open dialogue help cultivate a motivated and skilled staff.

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What strategies would you implement to increase sales at your Domino's store?

To increase sales, I would focus on community engagement through promotional events and partnerships with local businesses. Additionally, leveraging social media for marketing and implementing upselling techniques during customer interactions can significantly boost revenue.

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How do you ensure quality control in food preparation and delivery?

Quality control starts with training and clear communication of standards to the team. Regular audits, customer feedback reviews, and maintaining organized workflows help ensure that food is prepared and delivered to Domino's high standards.

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Describe a time you had to manage a team through a busy shift.

During busy shifts, I prioritize communication and delegate tasks based on team strengths. For instance, I would assign specific roles like order taking, food preparation, and delivery coordination to ensure efficiency and maintain a positive atmosphere among team members.

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What do you consider key metrics for evaluating your store's performance?

Key metrics include sales volume, customer satisfaction scores, labor cost percentage, food cost percentage, and employee turnover rates. Monitoring these metrics provides insights into operational efficiency and helps identify areas for improvement.

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How do you stay organized and manage multiple tasks as a General Manager?

Organization is critical, and I rely on tools such as scheduling software and checklists to stay on track. Prioritizing tasks, setting clear goals for each shift, and regularly checking in with team members help keep everything running smoothly.

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What experience do you have with handling employee conflicts?

I approach employee conflicts with mediation, actively listening to both sides and encouraging open communication. My goal is to find a fair resolution that benefits the team while fostering a positive work environment.

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Why do you want to work as a General Manager at Domino's?

I have a strong passion for the food service industry and admire Domino's commitment to innovation and community. I see this role as an opportunity to use my leadership skills to create an exceptional experience for both team members and customers.

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How do you plan to contribute to the Domino's culture and values?

I plan to actively promote and embody Domino's values by fostering inclusivity, encouraging teamwork, and recognizing the contributions of all team members. I want to create an inviting workplace where everyone feels valued and motivated to excel.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 8, 2024

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