General Manager (04618) - 8620 Belair Rd. - $63k / yr

As a General Manager at Domino's Pizza, your primary responsibilities include overseeing the daily operations of the store, ensuring operational standards, and maintaining food safety protocols. You'll also focus on profitability, team leadership, and creating an engaging environment for both staff and customers.

To qualify for the General Manager position at Domino's, you need to have at least one year of prior General Manager experience in a fast-paced service environment. Additionally, strong skills in operations, team recruitment and retention, as well as customer service, are essential.

Domino's offers a robust benefits package to its General Managers, including paid sick time, medical, dental, and vision benefits that start on the first day of employment, 401k matching contributions, discounts on meals, and no-cost mental health support.

Domino's is committed to supporting career growth for General Managers by providing various development opportunities. Many of our leaders began their careers in entry-level positions, and we encourage internal promotions and provide training to help you advance in your career.

Yes, experience in operating and troubleshooting technology, such as POS systems, is important for the General Manager role at Domino's. Familiarity with these systems helps in managing operations efficiently and ensuring a smooth workflow.

When answering this question, it’s important to highlight your approach to leadership, such as being collaborative, transparent, and supportive. Provide examples of how you’ve successfully led teams, focusing on communication, motivation, and achieving goals together.

In your response, emphasize the importance of open communication and conflict resolution. Describe how you would listen to both sides, facilitate a discussion, and mediate to find a resolution that ensures a harmonious work environment.

Talk about specific strategies you would use, such as optimizing cost management, enhancing customer service, upselling, and implementing promotional campaigns. Providing data-driven examples from your previous experience can strengthen your answer.

Emphasize your understanding of food safety protocols and how you would train your team on these standards. Discuss regular checks, inventories, and maintaining a clean environment as part of your operational standards.

Share a specific instance where you motivated your team, perhaps through recognition, incentives, or team-building activities. Tailoring your answer to highlight your ability to inspire and engage staff will demonstrate your effectiveness as a leader.

Discuss the importance of putting customers first and how you ensure that every team member understands this value. Providing examples, such as handling customer complaints positively, will showcase your commitment to excellent service.

Explain your strategies for staying calm and managing stress during busy times, such as delegation, maintaining focus on priorities, and keeping communication open with your team to ensure efficient operations.

Detail your recruiting process, including how you identify talent and select team members who align with the company culture. Mention your training methods and how they lead to employee retention and satisfaction.

Discuss the key performance indicators you focus on and how you use data to make informed decisions. Sharing specific metrics you’ve tracked, like sales growth and customer feedback, will provide depth to your answer.

Share your beliefs about the importance of diversity and inclusion in the workplace. Discuss how you create an environment that welcomes all backgrounds and perspectives, which enhances team creativity and customer connections.