General Manager(03364) - 8719 Lefferts Blvd

As a General Manager at Domino's Pizza, your main responsibilities include overseeing all aspects of store operations, leading and motivating your team, ensuring exceptional customer service, maintaining product quality, and implementing operational strategies. You'll also be responsible for managing inventory, scheduling, and addressing customer concerns to foster a positive store environment.

At Domino's Pizza, General Managers start with a competitive hourly base pay of $19.50. In addition to this base wage, they are eligible for bonuses based on the profitability and performance of their stores, making this role not only rewarding in terms of leadership experience but also financially beneficial.

To apply for the General Manager position at Domino's Pizza, you must be at least 18 years old and possess valid U.S. employment authorization. While prior management experience is preferred, what we truly value is your ability to work in a fast-paced environment, lead a team, and deliver exceptional customer service.

The Management Development Program at Domino's Pizza is a unique opportunity exclusively for our store managers. If you successfully manage a Domino's store for at least a year, you become eligible to apply for franchising opportunities, paving the way towards owning your own Domino's store and expanding your career in an entrepreneurial direction.

A successful General Manager at Domino's Pizza possesses strong leadership qualities, is organized, and excels in time management. You'll need to be friendly, efficient under pressure, and capable of training and developing your team. Enthusiasm and the ability to respond positively to challenges and customer concerns are also essential traits.

In high-stress situations, staying calm and composed is critical. I focus on prioritizing tasks, delegating responsibilities to my team, and maintaining open communication to ensure everyone knows what to expect. This method not only addresses immediate challenges but also fosters teamwork and morale.

I believe in recognizing individual achievements and encouraging open communication. I set clear goals and provide regular feedback, while also fostering a fun, team-oriented atmosphere. Celebrating small wins makes the team feel appreciated and motivated to deliver stellar performance.

In my previous roles, I employed systematic inventory tracking methods, ensuring stock levels matched sales trends. I regularly analyzed data to predict inventory needs, allowing me to order efficiently and minimize waste. Proactive inventory management promotes better profitability and operational effectiveness.

To ensure excellent customer service, I train my team to prioritize customer satisfaction. I regularly conduct training sessions and provide feedback on customer interactions, ensuring they understand the importance of a friendly and responsive attitude. I personally engage with customers to gather feedback and make improvements.

I use workforce management tools to create schedules that align with peak business hours while considering employee availability and preferences. I strive for a balanced approach, making sure we have sufficient coverage during busy times and keeping team morale high by allowing flexibility.

When handling a customer complaint, I listen actively to understand the issue fully. I remain calm and respectful, expressing sincere apologies. I then take immediate action to address the concern while ensuring the customer feels valued, often following up to confirm their satisfaction with the resolution.

I emphasize hands-on training and mentorship. I create a structured training program that includes role-playing scenarios, shadowing experienced team members, and ongoing assessments. This approach builds confidence and equips my team with the skills needed for collaboration and success.

To implement changes for store performance improvement, I start by diagnosing areas in need of enhancement, using sales data and team feedback. I involve my staff in brainstorming solutions, ensuring buy-in. I then pilot the changes, leveraging performance metrics to assess efficacy before full implementation.

Yes, during a particularly busy holiday season, our store faced staffing shortages. I took the initiative to reassign roles, focused on positive reinforcement, and ensured clear communication. Despite the challenges, our team pulled together, and we achieved our sales targets while keeping our customer service ratings high.

I am drawn to the General Manager position at Domino's Pizza because I am passionate about team leadership in a fast-paced environment. I admire Domino's commitment to quality and innovation, and I see a fantastic opportunity to grow professionally while making a positive impact on both my team and our customers.