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General Manager(09635) - 2401 N. Summit St., Suite G - job 1 of 2

Job Description

Manages and assumes responsibility for all functions of an Independent Domino’s Franchisee’s (“IDF”) restaurant to ensure high quality products and customer service are delivered. Oversee restaurant profitability. Execute all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Job Duties and Responsibilities

 Manage store staff members
 Ensure compliance with all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.
 Document performance issues.
 Maintain overall responsibility for financial performance of IDF.
 Maintain administrative and cash management responsibilities for IDF.
 Safely interact with customers at their homes.
 Receive and process telephone orders.
 Handle sensitive and confidential customer information in a responsible manner.
 Execute credit transactions and make bank deposits as necessary.

Physical Demands

 STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" — 48".
 WALKING: Walking is generally in short distances for short durations.
 SITTING: Paperwork is normally completed in an office at a desk or table.
 LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
 CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides and beverages while performing "walking" and "climbing" duties.
 PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
 CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
 STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
 CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
 REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
 HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
 MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
 DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
 WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location with a steady and efficient (hustle) pace.

Work Conditions

 EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, as well as when delivering product, driving and couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
 SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. Far vision and night vision for driving.
 TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Education and/or Experience
 High School diploma or GED
 Two years successful restaurant management or supervision experience with salary progression preferred
 Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
An equivalent combination of experience and training may substitute for some of the listed position qualifications.

Additional Information

Additional Information
 Must be 18 years of age or older
 Posses a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, and satisfactory vehicle
 Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise
 Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
 Bilingual in certain markets
 Serv-Safe/Local or State Food Service Certification preferred
Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$67500 / YEARLY (est.)
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$60000K
$75000K

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What You Should Know About General Manager(09635) - 2401 N. Summit St., Suite G, Domino's

Are you ready to step into a dynamic role as the General Manager at Domino's? Located at 2401 N. Summit St., Suite G in Arkansas City, KS, this position is your chance to lead an Independent Domino’s Franchisee in delivering top-notch pizza and exceptional customer service. You will manage all operations, ensuring that every pizza is made with care and each customer feels valued. Your responsibilities will include overseeing the restaurant's profitability and ensuring compliance with company policies and local laws. You'll document performance issues, manage staff, interact safely with customers during deliveries, and maintain cash management responsibility. It's not just about making great pizza; it’s about being a community leader and fostering a team environment where everyone thrives. If you have at least two years of successful restaurant management or supervision experience and a knack for basic accounting, we want to hear from you! With the physical demands of the job including standing, walking, lifting, and some climbing, you will thrive in a fast-paced environment while ensuring that safety and quality are the top priorities. Join us in this fulfilling path where your leadership directly contributes to creating delightful experiences for our valued customers and team members alike. Let’s make every slice count, together!

Frequently Asked Questions (FAQs) for General Manager(09635) - 2401 N. Summit St., Suite G Role at Domino's
What are the key responsibilities of a General Manager at Domino's?

As a General Manager at Domino's, your main responsibilities include managing store staff, ensuring compliance with company policies, maintaining financial performance, and overseeing customer service operations. You will also handle administrative and cash management tasks, and ensure all federal, state, and local laws are adhered to.

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What qualifications do I need to become a General Manager at Domino's?

To become a General Manager at Domino's, you’ll need a high school diploma or GED and at least two years of hands-on experience in restaurant management or supervision. Basic accounting knowledge is also essential, and having a valid driver's license along with a food service certification is preferred.

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What kind of experience is preferred for the General Manager position at Domino's?

Preferred candidates for the General Manager position at Domino's should have at least two years of successful restaurant management or supervisory experience. This experience should reflect a progression in salary demonstrating your capability in managing teams and meeting business goals.

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What shifts will I be expected to work as a General Manager at Domino's?

As a General Manager at Domino's, you will need to be flexible with your schedule. This position includes working both scheduled and unscheduled shifts, which will encompass nights, weekends, and potentially emergencies that may arise to ensure the restaurant operates smoothly.

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What physical demands should I be ready for as a General Manager at Domino's?

In the General Manager role at Domino's, you will be expected to stand for most of the day, walk short distances, lift up to 50 pounds, and occasionally climb stairs or ladders. You'll also need to handle various food items and interact with customers, which requires a good level of physical fitness and stamina.

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Common Interview Questions for General Manager(09635) - 2401 N. Summit St., Suite G
How do you prioritize tasks as a General Manager at Domino's?

When asked about prioritizing tasks, discuss your approach to assessing urgency and importance. Illustrate your ability to delegate appropriately, keep communication open with your team, and ensure that customer satisfaction remains your top priority.

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Can you describe a successful team leadership experience in your previous roles?

In your response, highlight a specific example where you led a team towards achieving a goal. Focus on the strategies you employed to motivate and support your team, such as conducting regular meetings or recognizing individual achievements, and discuss the positive outcomes.

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What measures do you take to ensure customer satisfaction in a fast-paced environment?

Emphasize your commitment to customer service excellence by discussing your proactive communication methods, training opportunities for staff, and how you handle feedback or complaints promptly and effectively to improve customer experiences.

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How would you handle a conflict between staff members?

When answering this question, describe a step-by-step approach where you would mediate the conflict by listening to both sides, facilitating a constructive conversation, and ensuring a resolution that promotes team cohesion and a positive work environment.

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How do you track the financial performance of your store?

Discuss your familiarity with financial metrics like sales trends, cost of goods sold, and labor efficiency. Talk about how you analyze reports and make data-driven decisions to enhance profitability, including ways to cut costs without sacrificing quality.

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What strategies would you implement to motivate your team?

Here, describe specific strategies like setting clear goals, providing ongoing training, recognizing achievements, and fostering a positive and inclusive team culture. Mention any previous experiences that resulted in improved team morale.

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How do you ensure compliance with company policies and food safety regulations?

Talk about the importance of regular training sessions, conducting audits, and staying updated with local health regulations. Share examples of how you have previously ensured compliance and the positive impact it had on the restaurant's operations.

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What do you believe is the key to maintaining high-quality service at a busy restaurant?

Discuss the significance of effective communication, thorough training, and a well-organized workflow. Emphasize how empowering your staff and leading by example can significantly contribute to maintaining a high level of service, even during peak hours.

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How would you handle a sudden increase in customer volume?

Describe your adaptability in crisis situations by outlining plans such as reassigning staff, streamlining processes, and ensuring adequate supplies. Mention practical experiences where you successfully managed unexpected busy periods.

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What would you do to build a strong community presence for Domino's?

Talk about ideas for community engagement, such as sponsoring local events, partnering with schools, and running promotions that resonate with the community. Share any past experiences or plans you have that could apply to building Domino's reputation locally.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 13, 2025

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