Sr. Regional Service Manager – California (Remote)

This is a fully remote position.  Candidate must be based in the California area.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

$120,000 - $149,000 + 15% Bonus Target

Summary:

This individual will lead a team of Regional Service Managers focused on supporting customers’ need for service, while also supporting and coordinating activities with the U.S. sales teams.  This individual will need to take action to identify and address areas for improvement with a high sense of urgency.  The Manager will be responsible for setting direction for the team, establishing service directives, aligning processes, and measuring performance through the development and use of KPIs.  High level of travel within the United States should be expected.

Essential Functions:

• Effectively manage a team of Regional Service Managers overseeing the Field Service Technicians and Engineers, ensuring a culture of accountability.
• Drive understanding and awareness of Reliability Services, and the capabilities and value proposition of the Packaging Plus offerings.
• Partner with the Americas Service Director to develop and implement action plans to provide more proactive service offerings under the Packaging Plus brand.
• While partnering with other leaders in Reliability Services, identify areas to harmonize operations and practices across the globe to ensure customers have a uniform, quality service experience.
• Continuously monitor the overall capabilities of the regional team; ensuring Regional Service Managers are properly cross training team members and closing skill gaps to meet the demands of the region.
• Measure regional performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income.
• Increase revenue and segment income for the region by not only ensuring quality service calls, but also through the sale of maintenance agreements, product conversions/retrofits, and other proactive services.
• Able to interpret data to understand the financial performance of the region to determine the impact and growth.
• Develop a high performing team of Regional Service Managers and field technicians through training and growth of team members within the region.
• Collaborate closely with sales leaders and other functions across the regional platforms; specifically partnering with sales teams to resolve issues, identify new business opportunities, and support with key account management activities.
• Foster relationships with key customers; identifying unmet needs, addressing issues, and establishing Signode as a trusted partner for service.
• Collaborate with Engineering, Innovation Research and Development, Advanced Services Team, Marketing, Production and Quality teams in terms of product and customer improvement.

Education:

Bachelor’s Degree in Business, Engineering or other related field preferred; or equivalent experience with HS Degree or GED.

Experience:

• At least 10 years in a technical role, with 5 years in a manager position.
• MS Office Proficient. Present at all levels of the organization.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Goal Setting
• Analysis Skills
• Managerial Courage
• Team Player
• Motivational
• Strategic Skills
• Stress Management

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.