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General Maintenance Technician - Service (Fort Campbell)

WinnCompanies is searching for a General Maintenance Technician to join our military housing team located at Fort Campbell, KY.


In this role, you will perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds, and parking lots. You will also ensure that all service is performed safely and results in favorable customer feedback.


Responsibilities
  • Respond to service calls to complete service work and property management requirements.
  • Complete repairs as directed by immediate supervisor or other organization management representatives.
  • Transport, install, and connect stoves, refrigerators, dishwashers, and other electrical and gas appliances.
  • Transport equipment, furnishings, and appliances to job sites.
  • Repair and fabricate window screens, door screens, and door frames.
  • Remove floor tile, sheet vinyl, ceramic floor tile, and plywood. Remove damaged drywall.
  • Respond to and complete on-call after hour emergency and urgent repairs.
  • Complete and submit all required paperwork in an accurate and timely manner.
  • Update work order status, including time, materials, and notes on mobile devices provided in an accurate and timely manner.
  • Keep supervisor well-informed of activities, results, and potential problems, while recommending corrective actions to supervisor.
  • Work cooperatively and conduct oneself in a professional manner at all times when in contact with customers, staff, sub/contractors, monitors, and the general public.
  • Attend workshops, seminars, conferences, meetings, and trainings pertinent to the efficient dispatch of duties.
  • Maintain vehicle and vehicle inventory as prescribed.


Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of relevant work experience.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Proficiency in carpentry, electrical, plumbing, flooring, or appliances.
  • Ability to provide basic tools and equipment necessary to perform daily duties.
  • Basic familiarity with computers and web-based applications.
  • Excellent customer service skills.
  • Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.
  • Ability to plan, organize, and prioritize work.


Preferred Qualifications
  • Vocational or technical training.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

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$40000K
$50000K

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What You Should Know About General Maintenance Technician - Service (Fort Campbell), WinnCompanies

WinnCompanies is on the lookout for a General Maintenance Technician to join our dedicated military housing team at Fort Campbell, KY. In this exciting role, you'll be responsible for a wide array of maintenance tasks that keep our community looking sharp and functioning smoothly. Your day might start with responding to service calls, where you'll tackle everything from repairing appliances to managing grounds maintenance. Whether you're transporting and installing stoves or connecting dishwashers, every task you take on contributes to the comfort of our residents. Expect to handle emergencies too, as we look for someone who can jump into action after hours when urgent repairs arise. This position is perfect for someone who enjoys a dynamic work environment, where no two days are the same. You'll collaborate with our team, keeping communication open and ensuring that plans are organized and prioritized effectively. Our ideal candidate will bring a mix of technical skills—think plumbing, electrical work, and carpentry—along with top-notch customer service abilities. Plus, you'll be armed with your own tools and ready to make a difference in people’s living conditions. With competitive benefits and a supportive team, working at WinnCompanies isn't just a job; it’s a chance to be part of a mission-driven company that truly cares for its residents and employees alike. Ready to be a part of that mission? Apply today!

Frequently Asked Questions (FAQs) for General Maintenance Technician - Service (Fort Campbell) Role at WinnCompanies
What are the main responsibilities of a General Maintenance Technician at WinnCompanies?

As a General Maintenance Technician at WinnCompanies, you will handle a variety of responsibilities, including responding to service calls, completing repairs, and ensuring all service encounters receive positive feedback. Tasks may include transporting and installing major appliances, carrying out routine maintenance on community areas, and truly being the go-to person for any urgent repairs, especially after hours. Your proactive approach to maintenance and customer service will be crucial!

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What qualifications are required for the General Maintenance Technician role at WinnCompanies?

For the General Maintenance Technician position at WinnCompanies, candidates should ideally hold a high school diploma or GED and possess 1-3 years of relevant work experience. Proficiency in areas such as carpentry, plumbing, and electrical work is beneficial. A valid driver's license in good standing is also needed, along with basic familiarity with web-based applications. We value candidates who have excellent customer service skills and can communicate effectively in English.

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How does the General Maintenance Technician role at WinnCompanies support team collaboration?

In the General Maintenance Technician position, team collaboration is key to success. You will be encouraged to keep your supervisor informed about activities and potential issues while suggesting corrective actions. Successful teamwork ensures that repairs are completed efficiently and that everyone works together to maintain high standards of service for the residents. Whether it’s communicating with sub-contractors or collaborating with staff, your role will be integral to our team's success!

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Can you describe the work environment for a General Maintenance Technician at WinnCompanies?

The environment for a General Maintenance Technician at WinnCompanies is dynamic and purposeful. You will be working directly in the community, which means interacting with residents and other team members daily. This hands-on role provides variety, requiring flexibility as you move from one task to another—from working in offices to residential areas. Safety and customer satisfaction are priorities in our work culture, making it an enjoyable and fulfilling place to be.

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What benefits does WinnCompanies offer to General Maintenance Technicians?

WinnCompanies offers a competitive benefits package for General Maintenance Technicians that includes generous time off policies, various medical and dental plan options, a 401(k) plan with company match, tuition reimbursement, and many wellness programs. We also offer flexible work schedules for certain roles and employee discounts. Working here means being part of a supportive environment that values your contributions.

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Common Interview Questions for General Maintenance Technician - Service (Fort Campbell)
Can you explain how you prioritize your tasks as a General Maintenance Technician?

In your response, consider outlining your organizational skills. You can mention using a task management system to track service calls and repairs. Talk about the importance of assessing the urgency of each request and how clear communication with your supervisor ensures you meet residents' needs promptly.

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Describe your experience with specific maintenance tasks relevant to this role.

Share detailed examples from your past work that highlight your proficiency in varied maintenance tasks, like electrical repairs or plumbing jobs. Address specific situations where your expertise directly contributed to efficient resolutions for residents. Use metrics or positive feedback, if available, to illustrate your effectiveness.

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How do you handle customer complaints or difficult interactions?

Focus on demonstrating your strong customer service skills by sharing a step-by-step approach for resolving complaints. Discuss the importance of listening actively, empathizing with the resident's concern, and working collaboratively on a solution. An example of a successful resolution will convey your professionalism and problem-solving skills.

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What tools are essential for a General Maintenance Technician for effectively performing daily duties?

List the essential tools and equipment you are proficient in using. Explain the significance of each tool in the repair or maintenance process, emphasizing your commitment to safety and precision. Knowledge of safety protocols while using these tools will show your professionalism.

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How do you stay updated with new maintenance techniques and technologies?

Talk about your commitment to continuous learning. Mention specific workshops, online courses, or industry seminars you've attended related to maintenance techniques. Highlight how staying informed benefits both your skillset and the residents you serve, showcasing your dedication to delivering quality service.

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What steps do you take to ensure safety during your maintenance tasks?

Demonstrate your understanding of safety protocols and procedures. Discuss the importance of wearing protective gear, following guidelines when using heavy equipment, and reporting hazardous conditions. Providing tangible examples of how you've implemented safe practices in the past will underscore your commitment to a safe working environment.

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Have you ever had to deal with an emergency repair situation? How did you handle it?

Share a specific instance where you faced a repair emergency, detailing the steps you took to assess the situation calmly and efficiently. Discuss how your quick thinking led to an effective solution and how communication with residents during emergencies is critical.

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In your opinion, what key skills are necessary for a General Maintenance Technician?

Discuss important skills like technical expertise in plumbing and electrical work, problem-solving capabilities, and excellent communication for interacting with residents and team members. Stress the value of adaptability and how it enhances service delivery in a dynamic maintenance environment.

Join Rise to see the full answer
How do you keep track of service orders and repairs you perform?

Detail any systems or software you've used to track service requests and repair progress. Emphasize the significance of maintaining accurate records for follow-ups and ensuring work done meets quality standards, showcasing your organizational skills.

Join Rise to see the full answer
Why do you want to work for WinnCompanies as a General Maintenance Technician?

Share your enthusiasm for joining WinnCompanies by connecting your values with their mission. Highlight your appreciation for their commitment to community service and employee support and how your skills and experience align with their objectives to enhance living conditions, showcasing genuine interest and fit for the role.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
January 12, 2025

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