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Shift Leader - 4377

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.  

 

Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.  

 

Essential Job Functions: 

1. Provides leadership support to the Manager on Duty (MOD). 

2. Maintains high standards of customer service during high-volume, fast-paced operations.

3. Communicates clearly and positively with management and team members. 

4. Greets customers in person or via phone and takes order professionally and promptly.

5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials. 

6. Helps support shift management. 

7. Communicates daily job assignments on each shift. 

8. Oversees pre-close functions while ensuring service and food quality standards are maintained.

9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s). 

10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices. 

11. Avails chances to “up-sell” additional products 

12. Masters Point of Sale (POS) computer systems for automated order taking. 

13. Handles currency and credit transactions quickly and accurately. 

14. Follows procedures for safe food preparation, assembly and presentation. 

15. Assists management with inventory control and stock ordering. 

16. Builds loyal customers through friendly interactions and consistent appreciation.

17. Resolves complaints promptly and professionally. 

18. Cross-trains and coordinates scheduling with team members to ensure seamless service.

19. Takes initiative to find extra tasks when scheduled duties are complete. 

20. Assemble and fold boxes. Affix labels and promotional materials as needed.

21. Prepares a variety of pizzas and other menu items. 

22. Measures ingredients required for specific items being prepared. 

23. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously. 

24. Cleans, stocks and restocks work stations and display cases.

25. Transfers supplies and tools between storage and work areas. 

26. Packs, weighs, and labels products as required. 

27. Ensures supervisor is aware of food shortages. 

28. Adhere with all quality standards, principles, guidelines and policies 

29. Perform other duties as assigned. 

 

Company Wide Responsibilities: 

1. Promotes company policies and advocates for Team Washington 

2. Assures proper attendance and actions 

3. Provides and receives positive feedback and/or constructive criticism 

4. Maintains good communication with co-workers 

5. Serves as a resource for co-workers 

6. Cross-trains, learns how role interacts with other departments 

7. Works with manager and management to solve problems, providing suggestions as needed

8. Maintains clean and organized work area, taking ownership of surroundings

9. Maintains appropriate confidentiality in information 

 

Qualifications

All your information will be

  • To perform this job successfully, an individual must be able to perform each essential function  satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.
  • Ability to pass applicable Company background checks. 
  • Excellent written and verbal communication skills as needed in interactions with management,  and customers, take and process orders
  • Superb ability to multi-task
  • Ability to function in a dynamic, fasted paced environment
  • Ability to adjust to changing priorities
  • Ability to enter orders using a computer keyboard or touch screen
  • Ability to take orders over the counter or phone
  • Ability to work independently and as part of a team
  • Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to  make correct monetary change
  • Ability to lead the team on duty! 

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Shift Leader - 4377, Domino's

As a Shift Leader at Domino's Pizza, specifically within the renowned Team Washington, Inc., you have the unique opportunity to oversee the daily operations of our busy pizza franchise located at 8962 Burke Lake Road, Springfield, VA. Here, you're not just taking orders; you’re delivering an experience! Your role will involve assisting the Manager on Duty, ensuring that our customers receive top-notch service even during the high-volume rush hours. You will be the one fostering a positive and customer-focused environment, greeting patrons, taking their orders, and building long-lasting customer relationships, all while maintaining our high community standards. Your responsibilities also include managing cash flow, overseeing food preparation, and engaging in problem-solving to keep the operations smooth and efficient. If you love fast-paced environments and are eager to motivate a team towards success while adhering to food quality standards, this role is a perfect fit for you. You’ll be an essential part of a team that prides itself on serving quality pizza to everyone, including some very notable customers! Plus, at Domino's, we're all about opportunity—your growth and success are as important to us as they are to you. Come join a family that’s been serving delicious pizza since 1960 and see how you can be part of our ongoing success story.

Frequently Asked Questions (FAQs) for Shift Leader - 4377 Role at Domino's
What are the responsibilities of a Shift Leader at Domino's Pizza?

As a Shift Leader at Domino's Pizza, you'll be responsible for supporting the Manager on Duty in coordinating shift operations, which includes customer service, food quality, cash management, and staff coordination. You'll ensure that all team members deliver excellent service and maintain cleanliness and food safety standards during each shift.

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What qualifications do I need to become a Shift Leader at Domino's Pizza?

To become a Shift Leader at Domino's Pizza, candidates should possess excellent communication skills, a knack for multitasking, and the ability to work effectively in a fast-paced environment. Previous experience in food service or a leadership role is advantageous, and passing company background checks is required.

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How does a Shift Leader at Domino's Pizza ensure high customer satisfaction?

A Shift Leader at Domino's Pizza ensures high customer satisfaction by providing exceptional service, managing customer interactions professionally, and resolving any complaints promptly. They also guide the team in delivering quality products and maintaining a welcoming atmosphere that encourages repeat business.

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What opportunities for career growth are available for Shift Leaders at Domino's Pizza?

As a Shift Leader at Domino's Pizza, you have numerous opportunities for career growth. You can advance to higher managerial roles within Team Washington, Inc. by demonstrating effective leadership, strong performance, and a commitment to the company's values and goals.

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What does a typical day look like for a Shift Leader at Domino's Pizza?

A typical day for a Shift Leader at Domino's Pizza involves managing shift operations, ensuring customer satisfaction, coordinating staff activities, handling cash management duties, and maintaining food quality standards. The role is dynamic and fast-paced, providing challenges and rewards throughout the day.

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Common Interview Questions for Shift Leader - 4377
How would you handle a difficult customer as a Shift Leader at Domino's Pizza?

Handling a difficult customer requires patience and effective communication. I'd calmly listen to their concerns, validate their feelings, and guide them toward a satisfactory resolution. It's crucial to remain professional and ensure that the customer leaves with a positive impression.

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Can you describe a time when you had to lead a team during a rush hour?

During a rush hour, I focused on clear communication and delegation of tasks to ensure efficiency. Keeping the team motivated and on track is vital, so I led by example, assisting with orders and management while providing support to my colleagues.

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What strategies do you use to maintain excellent food quality and safety at Domino's Pizza?

I maintain food quality and safety by following all procedural guidelines diligently, conducting regular checks on food safety practices during each shift and training team members to uphold those standards, ensuring we consistently deliver the best pizza to our customers.

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How do you prioritize tasks when things get busy at Domino's Pizza?

In a busy environment, I prioritize tasks by assessing urgency and impact. I ensure customer orders are taken and prepared accurately while delegating additional tasks to team members based on their strengths, keeping our service running smoothly.

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What do you think makes a successful Shift Leader at Domino's Pizza?

A successful Shift Leader at Domino's Pizza is someone who can inspire their team, maintain a high standard of customer service, and adapt to changing situations seamlessly. It’s all about fostering teamwork and a positive attitude, while also ensuring operational efficiency.

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How would you encourage your team to upsell products?

To encourage upselling, I would hold training sessions to ensure the team understands the menu well and share success stories of upselling. Creating a supportive environment where team members feel comfortable making suggestions to customers is also essential.

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How do you handle discrepancies in cash management at Domino's Pizza?

In case of discrepancies, I would first remain calm and thoroughly investigate by comparing the cash register's readings with transaction receipts. I would involve appropriate management if the issue persists while ensuring my team learns from the process.

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What techniques do you employ for team training and cross-training?

I utilize hands-on training techniques, pairing experienced staff with newer employees for cross-training. Regular feedback and a focus on skill mastery ensure that everyone is equipped to handle different roles effectively.

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Describe a situation where you had to change priorities on the fly.

There was a situation where an unexpected rush occurred. I quickly reassessed priorities by reallocating staff to critical areas and communicating the changes clearly, ensuring everyone understood their roles. This kept operations smooth even under pressure.

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How important is teamwork in the role of a Shift Leader at Domino's Pizza?

Teamwork is crucial in the role of a Shift Leader because a cohesive team ensures that operations run smoothly, maintains high standards of service, and meets customer demands efficiently. Collaboration fosters an environment where everyone feels empowered to contribute to our shared goals.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
December 8, 2024

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