Team Member - job 1 of 3

As a Team Member at Team PRIDE, you will be responsible for a variety of tasks that ensure our customers have the best experience possible. This includes managing cost and inventory controls during your shift, handling cash, and upholding our policies and procedures. You'll set an example for others to follow, actively engaging with customers to maintain our high-quality service standards, and collaborating with team members to achieve our common goal of being the number one pizza company.

To apply for the Team Member position at Team PRIDE, we look for enthusiastic individuals who can work effectively in a team-oriented environment. Previous customer service experience is a plus, but not strictly necessary, as we value a positive attitude and a willingness to learn. Candidates should also be able to demonstrate integrity and a commitment to providing exceptional service to our customers, as these qualities align with our company values.

Team Members at Team PRIDE enjoy a competitive pay structure that varies depending on your role. For instance, Drivers earn between $9-$10 per hour but can take home up to $25 per hour through tips. Customer Service Representatives start at $12 per hour and Pizza Makers at $13. As you progress into management roles, the pay increases to $15 for managers or up to $17 for General Manager in training positions, emphasizing our commitment to growth and development.

At Team PRIDE, we believe in taking care of our team members, which is why we offer a range of benefits. These include health, vision, and dental options, flexible scheduling to accommodate personal needs, and employee discounts on our delicious products. We also offer opportunities for advancement within our expanding organization, allowing you to grow with us as we pave the path to success together.

Team PRIDE values diversity and actively works to create an inclusive environment where team members can thrive regardless of their background. We recognize and appreciate the unique talents and contributions of each individual and strive to foster a culture where everyone feels valued and empowered to reach their highest potential. This commitment to diversity allows us to build effective teams that reflect our community and enhance our service delivery.

When answering this question, think of a specific situation where your actions made a significant impact. Highlight your decision-making process, how you assessed the situation, and the positive outcome that resulted from your efforts. This showcases your commitment to customer service and aligns with Team PRIDE's core values.

Demonstrate your ability to remain calm and professional in challenging scenarios. Discuss your approach to listening actively to the customer's concerns, empathizing with their feelings, and providing solutions that are within company policy. Emphasize that you are focused on restoring their confidence in the service provided by Team PRIDE.

Share your understanding of teamwork as the collective effort towards a common goal, where communication and support are key. Provide examples of how you've worked successfully within a team, perhaps by taking the initiative to help teammates or enhancing group dynamics. This reinforces your alignment with Team PRIDE's team-first philosophy.

Express your enthusiasm for being part of a growing organization that shares similar values. Highlight aspects of Team PRIDE’s mission, such as their commitment to community, growth, and customer service. Personalize your answer by sharing how this role aligns with your career aspirations and values.

Discuss your strategic approach to time management and prioritization. Share specific methods you use to assess tasks, such as making a to-do list or focusing on urgent customer needs first, ensuring efficiency without compromising service quality. This reveals your proactive mindset.

Show your awareness of food safety protocols by outlining key practices like proper hygiene, temperature control, and quality checks before serving. Imply that you’re committed to maintaining Team PRIDE's high standards and are knowledgeable about the policies in place for food safety.

Acknowledge the importance of constructive feedback in personal growth. Provide an example of a time you received feedback, how you processed it, made necessary adjustments, and what you learned from the experience. This reflects resilience and willingness to improve, traits valued by Team PRIDE.

Discuss your approach to leading by example and fostering open communication. Mention the importance of training and reminders for your team about company standards and how you would address any discrepancies gently and constructively, supporting the culture of accountability and excellence at Team PRIDE.

Highlight your passion for working in dynamic settings where you can be challenged and learn quickly. Share examples of how motivation translates into your performance and teamwork—like meeting goals or enriching customer interactions—aligning with the energetic culture at Team PRIDE.

Outline your aspirations for growth within the company and express your determination to excel in the Team Member role as a stepping stone. Discuss your enthusiasm for taking on more responsibilities and growing alongside Team PRIDE, reinforcing your commitment to the company’s future.