Customer Success Associate (Remote)

Remote

Customer Success /Full-Time /

UPD: Hiring for this role is currently on hold (December 2022)

While we don't have open positions in the Customer Success team at doola right now, we still encourage you to apply. Our team is growing fast, and new openings are fairly frequent. Once it happens, we'll reach out to the candidates that have already applied first.

What we're looking for

doola is seeking a compassionate, driven, and hungry individual to level up our user experience. We don't take a phenomenal customer experience for granted: it's core to the success of our company, brand, and product development. In this role, you'll report to and work directly with our customer success lead to support entrepreneurs all over the world and build our company right here at home. This is an incredible opportunity to make a meaningful impact and help launch our customers, our company, and your career. For the right candidate, the sky is the limit.

What you will do

• Resolve customer queries and concerns with care, compassion and urgency
• Own the user journey from immediately post-sale onwards - there's not a problem you can't solve and an expectation you can't exceed
• Additional projects as they arise, in line with how you are looking to grow in your career!

Who you are

• Excellent attention to detail, operations and communication skills
• A hunger to create and improve systems, and a flexible, humble and curious mindset
• Strong organizational skills and self-sufficiency - you can balance speed and quality, with a focus on tangible results
• Interest and ability to thrive in a fast-paced and dynamic environment
• Experience with Intercom (or similar) and native or near-native English fluency

About doola

doola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term.

Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.

We're seeing some exciting growth right now. Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). We're backed by some of the top investors in the world, including Nexus Venture Partners, HubSpot, Y Combinator, and HustleFund. We know we're only scratching the surface of what's possible in terms of the value we know we can provide.

Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at doola.

doola is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal, state, and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability, please let your recruiter know.