General Manager | Sales / Operations Manager

As a General Manager at Drybar Shops®, you will oversee daily salon operations, providing leadership to the team to ensure excellent customer service and operational efficiency. You'll implement structured policies and procedures, set performance expectations, and engage in problem-solving. Your role will also involve training and motivating staff, contributing to a positive work environment, and ensuring the salon meets its sales targets.

To qualify for the Sales Operations Manager position at Drybar Shops®, candidates should have experience in management roles, particularly in operations or sales. Proven leadership skills and an ability to effectively organize a team are essential, along with strong verbal and written communication abilities. While a cosmetology license or hairstylist experience is a plus, a passion for customer service is key.

Yes, experience with MindBody Software can be a significant advantage for a General Manager at Drybar Shops®. Familiarity with this platform helps in managing appointments, staff schedules, and tracking customer interactions. This software enhances efficiency in salon operations, making it easier to meet business goals and deliver outstanding service.

Drybar Shops® provides an attractive benefits package for managers including competitive pay, a bonus structure, paid time off (PTO), and the opportunity for free and discounted services. We believe in rewarding our team members and ensuring they have a great work-life balance while thriving in their roles.

The work schedule for a General Manager at Drybar Shops® is quite flexible, as you'll need to be available for various shifts to ensure operational coverage. This means working nights, weekends, and holidays as needed, so adaptability and a willingness to manage your time effectively are critical to succeeding in this role.

When addressing conflicts within a team, effective communication is key. I believe in listening to both sides of the issue and facilitating an open discussion to reach a resolution. My approach includes identifying the root cause of the conflict and encouraging collaboration, which not only solves the immediate issue but also strengthens team dynamics.

In my previous position, I implemented a new scheduling system that utilized MindBody Software, which dramatically improved our appointment management. This reduced customer wait times and enhanced the overall salon experience, leading to a 15% increase in customer satisfaction scores within a quarter.

To motivate my team, I focus on setting clear, achievable goals and recognizing individual efforts. Regular feedback sessions and celebrating small wins are essential parts of my strategy. I also pursue mentorship opportunities to help team members develop their skills and grow within the company.

In a busy salon, I prioritize tasks by assessing urgency and impact. I leverage time management tools to plan the day effectively, ensuring critical responsibilities are attended to first. Regular team briefings help keep everyone aligned and focused on our immediate goals.

I believe that exceptional customer service starts with creating a welcoming atmosphere. I train my team to actively listen to clients, ensuring their needs are met, and we address any concerns immediately. Keeping the lines of communication open fosters loyalty and customer satisfaction.

A successful salon manager is someone who not only possesses strong leadership skills but also understands the nuances of the beauty industry. This includes being adaptable, motivating the team, and having a solid grasp of business operations to drive sales while providing outstanding customer experiences.

I approach performance issues with a constructive mindset. Initiating one-on-one discussions helps pinpoint specific concerns, and together we set actionable improvement plans. My goal is to provide support and resources for staff to enhance their skills, fostering an environment of growth.

To enhance sales in a salon, I believe in the power of upselling and cross-selling through training my staff on product offerings and additional services. Keeping the team informed about promotions and incentives not only boosts sales but also enriches the customer experience.

I have extensive experience recruiting and training staff in the salon industry. I prioritize cultural fit during the hiring process and focus on comprehensive training programs that cover product knowledge, customer service, and teamwork to ensure every team member is set up for success.

I am drawn to Drybar Shops® because of its singular focus on blowouts and dedication to excellence in customer service. I resonate with the brand's commitment to providing a top-tier experience, and I am excited about the opportunity to lead a talented team in delivering that experience every day.