Job details

Merchant's Onboarding Senior Executive

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.

With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About the Role: We are seeking a dynamic and detail-oriented Merchant Onboarding to join our team. The successful candidate will be responsible for managing the onboarding process for new merchants onto our loyalty program platform. This role involves building strong relationships with merchants, ensuring smooth integration of their businesses onto our platform, and providing ongoing support to ensure their success within the program. Duties & Responsibilities:

Act as the primary point of contact for new merchants joining our loyalty program.
Guide merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
Collaborate with internal teams to continuously improve the onboarding process and enhance the merchant experience.
Provided the direct manager with Weekly, monthly, and quarterly reports for a brief about merchants’ performance levels and issues they face them.

Schedule training sessions with partners.
Provide comprehensive training to merchants on how to use our loyalty program platform effectively. Relationship Management:
Develop and maintain strong relationships with merchants, serving as their main point of contact throughout their journey with our program.
Understand merchants' business needs and objectives, and provide tailored solutions and recommendations to maximize their success within the program.
Address any concerns or issues raised by merchants in a timely and effective manner, ensuring high levels of satisfaction and retention.
Assign issues to the concerned departments & follow up until the problem is solved.

Required Skills & Abilities:

Excellent communication and interpersonal skills.
Powerpoint and excel are a must.

Education & Experience:

Bachelor's degree in Business Administration or any related field.
1-3 years of experience in merchant's onboarding , customer success, or a similar role, preferably within the loyalty program industry.

Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.

Dsquares Glassdoor Company Review

4.2

Dsquares DE&I Review

4.3

CEO of Dsquares

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Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Merchant's Onboarding Senior Executive, Dsquares

At Dsquares, we’re not just a loyalty program provider; we craft unforgettable loyalty experiences that truly keep customers coming back. As a Merchant's Onboarding Senior Executive, you’ll play a vital role in this mission by managing the onboarding process for new merchants joining our innovative loyalty program platform. Your primary focus will be to build and nurture strong relationships with merchants, guiding them through a smooth integration process and providing them with all the support they need to thrive. You’ll act as the key point of contact, ensuring that every merchant has their documentation in order and that their unique business needs are understood and addressed. Your role will also involve collaborating with our fantastic internal teams to improve the onboarding experience continuously. Reporting to your direct manager, you will provide crucial updates on merchant performance and any challenges they encounter. Additionally, delivering comprehensive training to merchants on effectively using our platform will be essential in helping them maximize their success. At Dsquares, we prioritize creating exceptional solutions through exceptional people. Our commitment to your growth is reflected in our hybrid work environment, comprehensive wellbeing packages, and development opportunities. If you're excited about driving loyalty and cultivating meaningful business relationships, we want you to join our journey as a Merchant's Onboarding Senior Executive. More than just a job, it’s a chance to be part of a revolution in loyalty programs and customer engagement.

Frequently Asked Questions (FAQs) for Merchant's Onboarding Senior Executive Role at Dsquares

What responsibilities does a Merchant's Onboarding Senior Executive at Dsquares have?

The Merchant's Onboarding Senior Executive at Dsquares is responsible for managing the onboarding process for new merchants, acting as their primary contact throughout their integration into our loyalty program. This includes guiding merchants through the onboarding process, collaborating with internal teams to enhance experiences, and providing comprehensive training on our platform.