Lead Quality Assurance Manager

Company Description

Embrace the opportunity to positively change someone’s life!

Perks/Benefits:

Salary $67,000
Full-time, Mon-Fri, Day shift
Medical, Vision and Dental Insurance for FT employees
Supplemental Insurance
Flex Spending and HSA Accounts for FT employees
Pet Insurance
Life Insurance for full-time employees
401 K plan with up to 3% employer match after one year of services
PAID TIME OFF (PTO) for eligible employees
PTO Donation
Growth and Development Opportunities
Employee Referral Program
Employee Assistance Program
National Brand Discounts
PAID training and orientation

WHO WE ARE:

At Dungarvin, our primary goal is to create a positive influence in the lives of the people we serve. We help individuals with different abilities, like intellectual disabilities, developmental disabilities, physical disabilities, autism, and mental health conditions, in a variety of programs with a focus on providing person-centered care. We aim to empower those we assist to pursue their dreams while our dedicated team provides guidance, support, and care they deserve with dignity and respect.

Job Description

The Lead Quality Assurance Managers are responsible for ensuring high-quality services. This includes program oversight, conducting site visits, independent Electronic Health Record (EHR) data reviews, and collaborate with Operations to build on strength and fix weaknesses. The Lead QAM will work closely with state and national teams to ensure the quality of our services meets or exceeds industry standards and regulatory requirements. The position works collaboratively with all levels of the operational teams to identify problems, develop correction plans and ensure plans are fully implemented.

The Lead QAM will conduct internal investigations related to reports of alleged maltreatment, serious injuries, and other concerns and required by DHS and as requested by the Dungarvin Minnesota management team.

Qualifications

Must meet the requirements of designated manager (245D) and have a bachelor’s degree in a Human Services or related field. A minimum two years’ experience supervising in quality assurance or humans services field is preferred.
Experience leading and managing quality assurance initiatives with demonstrated responsibility leading quality outcomes and practices.
Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care.
Experience managing internal investigation processes and providing training to internal resources to conduct effective investigations.
Experience developing and leading training initiatives, including but not limited to quality assurance and investigation practices.
Demonstrated experience and abilities in both written and verbal communication, as well as project management skills.
Experience preferred in the area of community-based care and DHS operations, coordinating and managing delivery of quality assurance practices.
Ability to work independently with a high degree of collaboration across management teams and departments.

Additional Information

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

12/16

Dungarvin Glassdoor Company Review

3.3

Dungarvin DE&I Review

3.75

CEO of Dungarvin

Lori Kress

Approve of CEO

Average salary estimate

$67000 / YEARLY (est.)

min

max

$67000K

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What You Should Know About Lead Quality Assurance Manager, Dungarvin

Are you ready to make a meaningful impact as a Lead Quality Assurance Manager at Dungarvin in Mendota Heights, MN? We're excited to invite you to join our compassionate team where your leadership can foster positive changes in the lives of individuals with varying abilities. In this role, you will oversee program quality, conduct site visits, and review Electronic Health Records to ensure that we exceed industry standards and regulatory requirements. Working closely with both state and national teams, you'll identify areas for improvement and collaborate with operational staff to implement effective correction plans. Your expertise in supervising quality assurance initiatives will drive the delivery of exceptional care and support throughout the organization. Ideal candidates will have a bachelor’s degree in Human Services or a related field, along with experience in quality assurance and managing internal investigations. At Dungarvin, we cherish diversity and strive for an inclusive environment where every team member feels valued. With competitive benefits including medical insurance, PTO, and professional growth opportunities, we offer a workplace that truly cares about you as much as you care for others. If you're passionate about enhancing quality of life and meeting challenges head-on, we would love to hear from you.

Frequently Asked Questions (FAQs) for Lead Quality Assurance Manager Role at Dungarvin

What are the responsibilities of a Lead Quality Assurance Manager at Dungarvin?

As a Lead Quality Assurance Manager at Dungarvin, your primary responsibilities include conducting site visits, overseeing program quality, performing Electronic Health Record reviews, and collaborating with operational teams to ensure quality standards are met. You will also conduct internal investigations related to allegations of maltreatment or significant injuries, as provided by regulations.