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Tailored Solutions Test Manager (Brazil, Remote)

Tailored Solutions Test Manager (Brazil, remote)

We are looking for a dedicated, ambitious, and self-driven Test Manager to take ownership of the success of multiple projects. The role involves quality & test advocacy, resource planning & management, and resolution of issues that impede the testing effort.

About Global App Testing

  • Put simply, when the likes of Google or Facebook need to globally test their app, they use Global App Testing. We help companies all around the world to accelerate growth through our crowd-enabled testing platform for web and mobile apps.
  • Internationalising software at speed has become increasingly problematic, with the vast combination of new devices, operating system upgrades and global network providers.
  • By taking a customer-focused approach to quality, hundreds of leading brands including Facebook, Youtube, Microsoft, General Electric, and iHeartMedia rely on Global App Testing’s platform to improve quality at a speed that allows agile and DevOps teams to release faster and more often.

Our Mission and culture

  • At Global App Testing, we have the capability to leverage over 50,000 assessed and professional testers with real devices in real environments in over 189 countries.
  • We’ve also gained worldwide recognition for innovations in the testing field - most notably creating Testathons and publishing a best-selling book called Leading Quality (a definitive guide and philosophy on how the right QA can increase your speed, scale, and global growth). Testathons, (hackathons for testers), have now run in over 35 countries with leading tech teams from the likes of Spotify and Instagram.
  • At Global App Testing we’ve created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of yourself. We believe focusing on your core skills, enjoying your work, building lasting internal relationships, and collaborating with other equally passionate and world-class people is a recipe for your success.
  • We embrace a family-friendly environment, knowing how important it is to have a healthy work-life balance.

Role Responsibilities & Expectations:

Overview:

  • The Test Manager is responsible for overseeing complex business-as-usual processes and test cycle management while supporting collaboration across cross-functional teams. This role requires a proactive approach to process optimisation, project management, and effective communication. The ideal candidate will ensure operational excellence, contribute to continuous improvement initiatives, and support a collaborative team environment.
  1. Process Management:
    • Manage complex business as usual processes, collaborating with cross-functional teams to streamline workflows and optimise processes.
    • Contribute to improving processes by identifying inefficiencies and suggesting process enhancements.
    • Take ownership of resolving difficult situations and collaborating with stakeholders and team members to find solutions.
    • Oversee the execution of test cycles, ensuring accuracy, adherence to timelines, and maintaining high-quality standards.
  2. Project Management & Communication:
    • Manage projects by scoping, planning, allocating testers, and monitoring progress.
    • Ensure alignment with cross-functional teams to achieve goals and resolve challenges related to test cycles.
    • Effectively communicate process changes and updates to stakeholders, adapting language for different audiences.
    • Demonstrate empathy by understanding diverse perspectives and adapting communication styles to suit varying contexts and individuals. 
    • Foster open dialogue and maintain clear, concise communication across teams and stakeholders to promote collaboration and alignment.
  3. Test Cycle Management & Risk Assessment:
    • Ensure test cycles are valid, accurate, and completed on time.
    • Monitor tester progress, manage delays, and replace testers when necessary.
    • Conduct cycle investigations, document lessons learnt, and share insights to improve future cycle management.
    • Identify and evaluate risks across projects, collaborate on risk mitigation strategies, and track risk monitoring activities.
  4. Tool Proficiency & Process Improvement:
    • Knowledge of tools like Jira and Confluence is a plus.
    • Continuously improve internal processes by suggesting tool enhancements, streamlining workflows, and integrating new technologies.
    • Participate in process improvement initiatives and collaborate with teams to ensure smooth coordination across departments.
  5. Documentation & Knowledge Sharing:
      • Manage to map out the flow of activities, inputs, and outputs, ensuring accurate documentation of test cycles and internal processes.
      • Maintain data integrity through regular validation checks, ensuring high-quality information across all documentation.
      • Share knowledge with the team on testing processes or any area of interest.
      • Collaborate with other teams to keep documentation up to date, ensuring easy access and clarity.
      • Being data driven and organised when it comes to documenting processes.
  6. Teamwork, Collaboration & Stakeholder Management:
    • Support effective communication and teamwork.
    • Build strong working relationships across departments to enhance collaboration and mutual support.
    • Actively contribute to team discussions, sharing insights and listening to diverse perspectives.
    • Support an inclusive team environment that encourages open communication and innovation.
    • Proactively identify and address team needs, ensuring alignment with overall organisational objectives.
    • Act as a liaison between teams to ensure alignment on shared goals and priorities.
    • Possess flexible and curious perspectives, approach challenges and obstacles with a solution-oriented mindset.

Required Skills & Qualifications:

  • 2-3 years of experience in operations or a similar role within a tech company.
  • Proven experience in process management or a related role.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Excellent communication and interpersonal skills, with the ability to adapt to various audiences.
  • Familiarity with tools like Jira, Confluence, and other project management or process improvement tools.
  • Ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
  • A collaborative mindset with a passion for supporting teamwork and driving results.
  • Ability to manage complex projects.
  • Experience in process improvement and streamlining workflows for efficiency.
  • It’s considered a plus experience in risk mitigation and analysis.

Role benefits

  • Team culture - Team culture plays a huge role in what we do here at Global App Testing. From monthly outings to weekly gatherings, we make sure that everyone is included, appreciated, and part of the team.
  • Your personal growth - We are huge on personal development and will dedicate time to helping to make sure you achieve your personal and professional goals and bucket lists.
  • Responsibility and creative freedom - you'll have a role that will be vital to the company’s success and every idea you come up with will always be considered.

Benefits package

  • Flexible working location
  • B2B contract
  • 25 days of paid holiday
  • Well-being initiatives
  • Educational assistance and career development

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Tailored Solutions Test Manager (Brazil, Remote), Global App Testing

Join Global App Testing as a Tailored Solutions Test Manager in Brazil, where you'll take the reins of multiple exciting projects from the comfort of your home! This role isn't just about overseeing tests; it's about advocating for quality and managing resources across cross-functional teams to resolve any issues that may come your way. We work with some of the biggest names in tech, like Google and Facebook, giving you the chance to make a meaningful impact on their app experiences. In this position, you'll ensure operational excellence while actively contributing to our culture of continuous improvement. You'll manage test cycles and keep everything on track while coordinating with multiple parties to streamline workflows and optimize processes. We're passionate about fostering an inclusive environment that embraces flexibility, encouraging you to play to your strengths while stretching yourself to grow further. Plus, we value personal and professional development, ensuring you have ample opportunities to build on your skills. If you're a proactive communicator with a knack for problem-solving and a desire to help teams deliver quality at speed, we’re excited to see what you could bring to Global App Testing!

Frequently Asked Questions (FAQs) for Tailored Solutions Test Manager (Brazil, Remote) Role at Global App Testing
What responsibilities does a Tailored Solutions Test Manager at Global App Testing have?

As a Tailored Solutions Test Manager at Global App Testing, you'll oversee complex testing processes, manage test cycles, and ensure collaboration among cross-functional teams. Your role involves advocating for quality, optimizing workflows, and resolving any issues that arise during testing. You'll also be responsible for effective communication with stakeholders and ensuring that projects are on schedule.

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What qualifications are required for the Tailored Solutions Test Manager position at Global App Testing?

To qualify for the Tailored Solutions Test Manager position at Global App Testing, candidates should have 2-3 years of experience in operations or a similar role within a tech company. Strong analytical and problem-solving skills, excellent communication abilities, and familiarity with project management tools like Jira and Confluence are crucial for success in this role.

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How does Global App Testing promote personal growth for the Tailored Solutions Test Manager?

Global App Testing is committed to the personal growth of its employees. As a Tailored Solutions Test Manager, you'll have dedicated time for professional development, allowing you to achieve your career goals. The company also emphasizes a culture of open communication and teamwork, providing opportunities for mentorship and collaboration.

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What benefits can a Tailored Solutions Test Manager expect from working at Global App Testing?

Working as a Tailored Solutions Test Manager at Global App Testing comes with numerous benefits. You can enjoy flexible working arrangements, a generous paid holiday allowance of 25 days, and well-being initiatives. The team culture encourages collaboration and support, ensuring every voice is heard and valued.

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How does the Tailored Solutions Test Manager role contribute to the success of Global App Testing?

The Tailored Solutions Test Manager plays a vital role in the success of Global App Testing by ensuring high-quality test cycles are managed efficiently. This includes optimizing processes, managing resources, and fostering collaboration across teams. Your contribution directly impacts the speed and effectiveness of our clients' testing efforts, enabling them to release their products faster.

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Common Interview Questions for Tailored Solutions Test Manager (Brazil, Remote)
Can you describe your approach to managing test cycles as a Tailored Solutions Test Manager?

When managing test cycles, I prioritize thorough planning and constant communication. Understanding the team's strengths and assigning tasks accordingly is crucial. I also believe in monitoring progress closely and being proactive in addressing any delays to ensure timely completion.

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How do you handle conflicts within cross-functional teams?

I believe in clear and open communication when conflicts arise within cross-functional teams. My approach involves listening to all perspectives involved and aiming for a collaborative solution that addresses the root of the problem while ensuring everyone feels heard.

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What tools do you find most effective for process improvement in testing?

Tools like Jira and Confluence are particularly effective for process improvement in testing. They not only aid in project management and tracking progress but also facilitate transparency and communication among team members.

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Describe a time when you identified an inefficiency in a testing process.

In a previous role, I noticed that communication delays were causing bottlenecks during test cycles. By implementing regular stand-up meetings and adopting a more visual project management strategy, we were able to improve our workflow significantly and increase efficiency.

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What strategies do you use for risk assessment in testing projects?

For effective risk assessment in testing projects, I utilize a combination of proactive planning and continuous monitoring. Regularly reviewing project status and conducting risk evaluations at every stage allows me to identify potential issues before they escalate.

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How do you ensure consistent quality across multiple projects?

Consistency in quality is achieved by establishing clear standards and benchmarks that all teams must adhere to. Regular audits and feedback loops help us maintain these standards and continuously improve our testing practices.

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What role does documentation play in your management style?

Documentation is crucial for transparency and continuity in my management style. It allows for easy reference and sharing of knowledge within the team, ensuring that everyone is aligned and informed about the processes and expectations.

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How do you stay updated with industry trends and tools in testing?

I follow industry leaders on social media, participate in webinars, and engage in QA communities. This helps me stay informed about the latest trends and tools in testing and adapt our processes accordingly to maintain our competitive edge.

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Can you explain your process for gathering feedback from your team?

I prioritize creating a safe space for feedback by regularly encouraging open discussions during team meetings. I also use anonymous surveys to facilitate honest responses, ensuring we can identify areas for improvement effectively.

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What motivates you as a Test Manager?

I'm driven by the impact my role has on the overall quality of products we help deliver. Seeing teams collaborate effectively and successfully meet their goals motivates me to continuously improve our processes and support my colleagues.

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Established in 2013, Global App Testing is a crowd testing solution that enables tech teams to test in multiple countries with professional testers using real devices and environments. Focusing on autonomous testing augmented with humans, Global A...

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Full-time, remote
DATE POSTED
December 10, 2024

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