Program Director - job 1 of 4

As a Program Director at Dungarvin Support Living, your main responsibilities would include developing and implementing individual treatment and support plans, coordinating care and services for individuals, maintaining communication with families and support teams, as well as overseeing staff training and providing guidance. You will play a key role in ensuring that the individuals you support receive the best possible care and advocacy throughout their journey.

To qualify for the Program Director position at Dungarvin Support Living, you should have at least two years of supervisory or management experience in a developmental disabilities or mental health setting. A bachelor’s degree in a Human Services field is preferred, along with five years of relevant experience. You’ll also need a good driving record and the ability to work a flexible schedule, which may include evenings and weekends as required.

Working as a Program Director at Dungarvin Support Living means joining a supportive and inclusive work environment. You’ll be part of a dedicated team that values diversity and collaboration, focused on improving the lives of individuals with disabilities. You'll have opportunities for professional growth and will be encouraged to foster connections across all levels of the organization.

Dungarvin Support Living offers a comprehensive benefits package for Program Directors, including medical, vision, and dental insurance, 401(k) plans with employer matching, paid time off, and supplemental insurances. You will also enjoy perks like a cell phone stipend and access to employee assistance programs, all designed to support your well-being in and out of the workplace.

Advocacy is a cornerstone of the Program Director role at Dungarvin Support Living. You will be the main point of contact for individuals receiving support, families, and other stakeholders, ensuring that each individual's voice is heard. This advocacy is crucial in developing treatment plans and facilitating access to necessary services, ultimately fostering a supportive environment where individuals can thrive.

When developing individual treatment plans as a Program Director, I conduct comprehensive assessments to determine the unique needs and goals of each individual. I collaborate with healthcare professionals, families, and support staff, ensuring that the plans are person-centered and adaptable to changes in circumstances. Continuous progress monitoring is also crucial in refining these plans effectively.

In handling conflicts between staff, I believe in addressing issues early and directly. I encourage open communication and provide a safe forum for staff to express their concerns. I aim to understand each person's perspective and guide them toward a collaborative resolution while reinforcing our shared mission of supporting individuals effectively.

One way I improved teamwork among my staff was by implementing regular team-building exercises and open forums for feedback. This initiative helped to break down silos, foster camaraderie, and enhance communication. By recognizing and celebrating collective achievements, we built a more cohesive team focused on our common goal of providing the best support for individuals.

I prioritize establishing open lines of communication with families, ensuring they feel involved in their loved one’s care. I provide regular updates and include them in decision-making processes to empower them and reassure them that their family member's needs are met. Creating an environment of trust is essential, which often leads to better outcomes for the individuals.

Staying updated on regulations is crucial in my role. I regularly attend workshops, webinars, and professional conferences focusing on best practices and new policies in developmental disabilities. I also subscribe to industry newsletters and engage with governing bodies to ensure compliance and advocate for the individuals we serve.

A successful Program Director should possess strong leadership skills, empathy, effective communication, and advocacy abilities. Being adaptable and possessing problem-solving skills are also essential, as the needs of individuals and the dynamics of the team can change frequently. Ultimately, a focus on fostering a supportive and collaborative environment is key.

To manage time effectively as a Program Director, I prioritize tasks based on urgency and importance. I use time-blocking techniques to ensure dedicated time for planning, meetings, and individual check-ins. Additionally, delegating responsibilities among capable staff helps distribute the workload efficiently while empowering the team.

I once advocated for a client who required specific therapeutic services that were initially denied. I assembled comprehensive documentation of their needs and demonstrated the potential positive outcomes. By presenting this case to the necessary agencies, I successfully secured the services that significantly improved the individual's quality of life, exemplifying the power of advocacy.

I employ various methods to collect and analyze data, including digital reporting systems for tracking services and outcomes. Ongoing staff training on documentation practices ensures accuracy. I utilize this data not only for reporting but also to identify trends, refine care plans, and recommend program improvements based on empirical evidence.

If an individual expresses dissatisfaction with their service, I would first listen actively to their concerns without judgment. Understanding and validating their feelings is important. I would then collaboratively explore solutions and adjustments to address the issues while keeping open lines of communication throughout the process. Empowering individuals to voice their needs can lead to improved satisfaction.