Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in 1 billion people.

Your mission as Sr. Program Manager, Care Operations, will be to lead strategic initiatives that drive transformational value and impact for our care team and members. This role reports to the VP of Care Operations, and will be responsible for building critical infrastructure and driving significant operational improvements during a period of rapid growth and scaling.

This cross-functional role involves close collaboration with internal teams such as Coaching, Product/Design, and AI/Analytics, to ensure projects deliver measurable impact against key business goals. The ideal candidate is a strategic thinker, detail-oriented executor, and an excellent communicator with a proven track record of managing complex projects in a fast-paced environment.

Responsibilities

• Program Leadership and Project Management: Lead end-to-end execution of strategic initiatives to support Clinical/Coaching Operations, including planning, development, deployment, and measurement.

• Cross-Functional Collaboration: Partner with teams such as Coaching, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes.

• Stakeholder Management: Act as the primary point of contact for initiative stakeholders such as Coach leaders, providing regular updates, identifying roadblocks, and facilitating solutions to ensure successful outcomes.

• Process Improvement: Identify opportunities and lead experiments to streamline workflows, improve quality and efficiency, and enhance member outcomes within Coach Operations.  

• Data-Driven Decision Making: Leverage data and insights to guide strategic planning, prioritize initiatives, and measure the success of pilots and programs.

• Documentation & Reporting: Maintain detailed program documentation, timelines, and reports to keep all stakeholders informed and aligned on progress.

• Change Management: Support key product and process changes, including care model changes and development of new services and programs, with clear communications that cascade through all levels of the organization.

• Scale Culture: Seek opportunities to reinforce team culture and values in every initiative both in the development/setup and outcome/product. Drive mindset of continuous improvement.

Must-Haves

• 5+ years of program or project management experience in healthcare or related industry, preferably in a high growth or startup environment.

• Proven track record of managing complex, cross-functional projects from conception to completion.

• Exceptional analytical and problem-solving skills.

• Strong communication and interpersonal skills, with the ability to influence and drive alignment across diverse teams and senior stakeholders.

• Understanding and experience of healthcare operations and systems is highly preferred.

• Bachelor’s degree required; advanced degree (e.g., MBA, MPH) is a plus.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our members’ information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $130,000 - $160,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. 

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