Senior Manager, Accounts Receivable and Collections

The Senior Manager of Accounts Receivable and Collections at Dutchie is responsible for overseeing the full cycle of AR processes, managing collections strategies, and enhancing operational efficiency. This includes building and leading a high-performing team, driving process automation, and ensuring timely issue resolution while collaborating with various departments across the organization.

Candidates for the Senior Manager, Accounts Receivable and Collections role at Dutchie should have at least a Bachelor's degree in Accounting, Finance, or a related field along with a robust 8+ years of progressive experience in AR and collections—preferably in high-growth SaaS or fintech settings. Additionally, a minimum of 4 years of managerial experience in leading successful teams is essential.

The Senior Manager will significantly contribute to Dutchie's growth by implementing scalable processes and optimizing cash flow. By leading the AR team and ensuring the effective collection of debts, this role supports Dutchie's expanding operations and aims to minimize bad debts while enhancing customer interactions.

To excel as a Senior Manager of Accounts Receivable and Collections at Dutchie, candidates should possess strong leadership, communication, negotiation, and problem-solving skills. Additionally, expertise in financial systems like Salesforce and Sage Intacct Billing, combined with a track record in process automation, will also be crucial for success in this role.

While experience in the cannabis industry is not mandatory for the Senior Manager, Accounts Receivable and Collections position at Dutchie, it is considered a bonus. A diverse range of experiences can contribute to the candidate's success, but familiarity with industry-specific collection practices can be advantageous.

When answering this question, focus on specific examples from your previous roles where you've successfully managed the AR process. Highlight any challenges you faced and how you overcame them. Emphasize your adaptability in fast-paced settings, showcasing your ability to optimize workflows and enhance cash flow.

In your response, illustrate a scenario where your strategic thinking had a significant impact on collections outcomes. Discuss the data and insights you analyze to inform decision-making and demonstrate how you collaborate with cross-functional teams to align on goals and strategies.

Be sure to mention specific tools such as Salesforce, Sage Intacct Billing, or Lockstep Advanced Collections that you've used in the past. Explain not only your proficiency but also how these tools have helped streamline AR processes, automate workflows, or improve overall efficiency in your previous roles.

Respond by outlining your proactive strategies for managing overdue accounts effectively. Include practices such as monitoring accounts regularly, communicating with clients early on, and implementing automated reminders to ensure timely payments.

Share a specific anecdote highlighting your negotiation skills and problem-solving approach. Discuss the challenges faced and the techniques you employed to reach a positive resolution, highlighting any lessons learned that could apply to future situations.

Describe your leadership style and any initiatives you've implemented to foster collaboration and motivation within your team. Discuss the importance of open communication, regular check-ins, and team-building activities to create a cohesive working environment.

Highlight your understanding of compliance frameworks relevant to accounting practices. Discuss how you stay informed about regulations and best practices, and how you ensure your team adheres to compliance standards while executing collections processes.

In your answer, highlight your meticulous attention to detail and the processes you employ for maintaining precision in reporting. Discuss the importance of documentation, regular reconciliations, and collaborative checks with your team to catch any discrepancies early on.

Explain your approach to conflict resolution, emphasizing the importance of transparency and open lines of communication. Describe how you'd work to understand the perspective of the internal stakeholder and find a mutually beneficial solution that honors both company objectives and stakeholder concerns.

Give insight into your personal motivations, whether it's seeing the impact of your work on the organization, building strong teams, or finding innovative solutions to complex problems. Connecting your values to the mission of Dutchie can reinforce your passion for the role.