Billing Specialist

As a Billing Specialist at our utility company in Schwenksville, PA, you'll manage the entire billing cycle including collections, accounts receivable aging, cash applications, invoicing, and reconciliations. Your role will ensure that our financial operations run smoothly, especially in times of emergency when our services are most needed.

The ideal candidate for the Billing Specialist position at our Schwenksville utility company should have a solid background in accounts receivable and billing, with strong Excel skills. Effective communication and organizational skills are essential, as you will collaborate with various teams to ensure accurate billing and collection processes.

The salary for a Billing Specialist at our utility company in Schwenksville, PA ranges from $50,000 to $65,000 annually. This competitive compensation reflects the importance of your contributions to our financial success and community service mission.

Success as a Billing Specialist at our utility company involves strong Excel skills, excellent communication abilities, and a proactive team player mentality. These skills will enable you to effectively manage invoicing and collections while fostering a collaborative environment.

The Billing Specialist position directly supports our mission by ensuring timely billing and collections, which allows our utility company to maintain financial health and readiness. This, in turn, enables us to provide swift and reliable service to communities during power outages and emergencies.

To prioritize my tasks as a Billing Specialist, I first assess deadlines and urgency, ensuring that time-sensitive invoices are processed promptly. I also keep an organized checklist and use Excel for tracking outstanding items, which helps me manage various responsibilities efficiently.

My process for handling collections starts with reviewing accounts receivable aging reports to identify overdue invoices. I then reach out to clients in a polite, professional manner, discussing payment options and due dates, while documenting all interactions for future reference.

I have extensive experience using invoicing software like QuickBooks and SAP for managing billing records. I'm adept at generating invoices, tracking payments, and reconciling discrepancies, ensuring accuracy in financial reporting.

In case of a disagreement about billing procedures, I would approach the situation by initiating a calm discussion to understand their perspective. Collaborative problem-solving and open communication are key, and I would be willing to learn from their insights while also sharing my views.

To ensure accuracy in billing, I double-check all entries against source documents and use spreadsheets for calculations. I also conduct regular reconciliations and encourage periodic reviews with the finance team to catch any potential errors early on.

Staying organized involves using project management tools and spreadsheets to track each billing account. I categorize tasks by urgency and regularly update my progress, which prevents important deadlines from being overlooked.

When dealing with difficult clients, I approach the conversation with empathy and professionalism. I strive to listen carefully to their concerns, validate their feelings, and work towards a mutual resolution, while maintaining the integrity of our billing policies.

My proficiency in Excel is strong; I'm well-versed in functions, pivot tables, and data analysis tools. This allows me to manage financial data effectively, create detailed reports, and streamline various accounting processes.

I am motivated by the opportunity to support efficient financial operations that contribute to the betterment of our community. Knowing that my work helps facilitate timely services during emergencies drives my commitment to excellence.

In my previous role, I noticed delays in invoice approvals. I proposed a digital workflow that streamlined the process, reducing turnaround time by over 30%. This improvement helped to enhance cash flow and foster better relationships with clients.