Billing Analyst

At Dynatrace, a Billing Analyst is responsible for mastering our billing system and processes to ensure accurate invoices and billing support. This role involves managing Purchase Orders, validating billing information, and collaborating with the accounts receivable team to maintain continuous billing flows.

To qualify for the Billing Analyst role at Dynatrace, candidates should have at least 1 year of experience in billing or accounts receivable, preferably in a technology or SaaS environment, and hold a Bachelor's Degree. Familiarity with ERP systems like NetSuite and proficiency in Microsoft Excel is also beneficial.

Working at Dynatrace as a Billing Analyst means being part of a company that embraces innovation and collaboration. The culture emphasizes excellence, offering competitive salaries and benefits while fostering a supportive environment for professional development.

Dynatrace supports its Billing Analysts by providing access to advanced tools, continuous training opportunities, and a collaborative work environment. This enables you to excel in your role and develop your skills further in the billing domain.

The Billing Analyst position at Dynatrace is a hybrid role, allowing for a mix of remote and in-office work, specifically two days a week in our Detroit, MI office. This provides flexibility while ensuring collaboration with the team.

The salary range for the Billing Analyst position at Dynatrace typically falls between $55K and $60K annually, along with comprehensive benefits including health, dental, 401(k) matching, and PTO.

Billing Analysts at Dynatrace often work with tools such as Salesforce, various billing software applications, CPQ platforms, and ERP systems like NetSuite to track, manage, and validate billing information effectively.

In responding to this question, highlight specific billing systems you’ve used, your responsibilities within those systems, and how your experience will benefit Dynatrace's billing processes. Mention any quantifiable successes, such as improvements you’ve implemented.

Prepare a clear example that illustrates your problem-solving skills. Outline the steps you took to identify the error, how you resolved it, and the outcome. Make sure to emphasize your attention to detail and communication skills while working with others to rectify the issue.

Explain how you prioritize tasks, manage your time, and remain organized under pressure. Share tools or methods you utilize to keep on track, and consider giving an example of a specific instance where you effectively managed tight deadlines.

Discuss your familiarity with tracking and maintaining POs, how you ensure all POs are current and valid, and your communication with the A/R team regarding expired POs. Providing examples of software or tools you’ve used for this function could enhance your answer.

Talk about your level of comfort and experience with NetSuite or any other ERP systems. Highlight specific tasks you performed, what you learned, and how that experience prepares you for the Billing Analyst role at Dynatrace.

Describe your process for reviewing and validating billing reports. Include the importance of double-checking your work, using available systems, and leveraging your organizational skills to maintain high accuracy.

Discuss your understanding of installment billing, pinpointing why validating these details is critical for the company's revenue stream and customer satisfaction. Share any experiences you have related to this process.

Illustrate your approach to managing conflicting priorities through effective communication and prioritization strategies. Providing an example of a time you managed differing tasks successfully can offer great insight into your handling of workplace challenges.

Discuss your expertise in Microsoft Excel, specifically functions or formulas that you find useful for billing and reporting tasks. Highlight your ability to analyze data effectively and create reports that facilitate informed decision-making.

Explain your strategies for staying informed on billing policies and industry regulations. Consider mentioning resources you follow, professional networks you’re part of, or training programs you’ve engaged in for continuous learning.