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Senior Product Experience Designer (m/f/x) - Cross Solution

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

  • Work across the organization to ensure we are building a coherent, cohesive, and consistent product experience for our customers.  
  • Challenge and drive customer-centric product experience and help bulid more predictable cross journey experiences. 
  • Support cross-solution product experience design initiatives and have agility to still work in the craft for strategic projects.  
  • Align with organizational leadership to work towards a cohesive and unified strategy.  
  • Develop and nudge our design organization forward, directly collaborating with UX management and the extended team.   
  • Help grow the Design & Experience department, by collaborating with cross-lab internal partners (e.g. talent acquisition, HR, product, engineering).    
  • Provide guidance to teams and enable them to operate autonomously.  
  • Live, support, and help to further develop Dynatrace's culture & values. 

Qualifications

  • You have been hands-on in product design experience for many years.    
  • Solid product experience and design skills matured by working in the industry for 6 years or more — with a good part of those at enterprise software product companies or with highly mature design and product organizations.  
  • You are good at mentoring, coaching, and helping the product and the team bring a product shine.   
  • Can-do attitude with a very hands-on and solution-oriented approach. Able to work and scale within a fast-growing environment, while thinking and planning strategically.     
  • High drive, ability to deal with conflicts, flexibility, and a dynamic mindset.     
  • Outstanding communication and presentation skills (in English), and strong cross-department collaborator.     

Please kindly apply with both your resume and portfolio in English. 
We would also highly appreciate a cover letter. 


When applying for this role please include a link to a brief portfolio (or collection of business cases) showing a few selected enterprise projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, and the results that were achieved.

Got your attention?  
Do you want to be part of our growing team?  
Join us now! 

 

For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.

Additional Information

  • one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  
  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.  
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
  • An environment that fosters innovation, enables creative collaboration and allows you to grow.  
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.  
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.    
  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. Click this link to find out more information about our relocation program.

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
  • Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience. 

Average salary estimate

$80000 / YEARLY (est.)
min
max
$60000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Product Experience Designer (m/f/x) - Cross Solution, Dynatrace

Are you ready to take your expertise to the next level with Dynatrace as a Senior Product Experience Designer (m/f/x) - Cross Solution in the beautiful city of Vienna, Austria? We are looking for a creative and experienced individual who thrives in a collaborative environment and is passionate about shaping the customer journey. Your role will involve working across various teams to ensure that we deliver a coherent and consistent product experience that truly resonates with our customers. You'll be challenged to drive customer-centric solutions, supporting strategic projects while also rolling up your sleeves to dive deep into the design craft. Leadership alignment will be key as you work towards a unified strategy for product experience design. Your years of hands-on product design will shine through as you guide and mentor interdisciplinary teams, inspiring them to deliver extraordinary results. Dynatrace believes in fostering a dynamic culture that values diversity, innovation, and creativity. Here, you won’t just find a job; you’ll find a community that celebrates your unique skills and views. We offer fantastic relocation support to our R&D headquarters in Linz, one of the greenest cities in the world. If you're eager to grow with us and make software work perfectly for enterprises globally, don’t hesitate—apply now and let’s create remarkable product experiences together!

Frequently Asked Questions (FAQs) for Senior Product Experience Designer (m/f/x) - Cross Solution Role at Dynatrace
What are the key responsibilities of a Senior Product Experience Designer at Dynatrace?

As a Senior Product Experience Designer at Dynatrace, your main responsibilities include ensuring a cohesive and consistent product experience for our users, driving a customer-centric approach to designs, and collaborating with various teams to build predictable cross-journey experiences. You will also be pivotal in mentoring teams, aligning with organizational leaders, and contributing to design initiatives that contribute to the overall user experience.

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What qualifications do I need to apply for the Senior Product Experience Designer position at Dynatrace?

To qualify for the Senior Product Experience Designer role at Dynatrace, you should have at least six years of hands-on experience in product design, particularly within enterprise software environments. Strong mentoring and coaching skills are essential, along with outstanding communication abilities. A dynamic mindset and a solution-oriented approach in fast-growing environments are also crucial aspects of this role.

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What is the working environment like for a Senior Product Experience Designer at Dynatrace?

At Dynatrace, the working environment is innovative and collaborative, designed to foster creativity and growth. The company values diverse talents and encourages unconventional ideas. Working models offer flexibility including remote options, allowing you to contribute effectively while maintaining a healthy work-life balance.

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How does Dynatrace support relocation for the Senior Product Experience Designer role?

Dynatrace offers extensive support for relocation to its headquarters in Linz, Austria, which includes financial assistance for relocation, help with visas and work permits, finding accommodation, and language courses. Additionally, the company provides a buddy program to help new employees transition smoothly.

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What opportunities for growth are available for a Senior Product Experience Designer at Dynatrace?

Dynatrace is committed to your professional development, offering a unique and tailor-made career development program that recognizes your potential and promotes your strengths. As a Senior Product Experience Designer, you will have numerous opportunities to learn and grow within a dynamic and international environment.

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Common Interview Questions for Senior Product Experience Designer (m/f/x) - Cross Solution
Can you describe your experience in product design and how it relates to the position of Senior Product Experience Designer?

When addressing this question, focus on highlighting your specific design experiences, projects, and methodologies that directly align with the responsibilities mentioned in the job role at Dynatrace. Utilize concrete examples to showcase your design thinking process and outcome-driven results.

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What approach do you take to ensure a customer-centric product experience?

To effectively answer this, outline your strategies for gathering user feedback, conducting user research, and how you incorporate those insights into your design process. Discuss any tools or frameworks you use to ensure that customer perspectives are prioritized in the design.

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How do you handle conflicts within cross-functional teams?

In your response, emphasize your communication skills and your ability to navigate disagreements by fostering open dialogues and finding common ground among team members, which is essential for collaboration in a role like the one at Dynatrace.

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Describe a project where you mentored a team. What was your role?

Reflect on a specific example in which you coached a team towards design excellence. Detail your methods for providing support, how you tracked their progress, and what successes they achieved thanks to your mentorship.

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What tools and technologies do you frequently use in product experience design?

Discuss the design tools, prototyping software, and any analytical tools you are comfortable with, tying back your familiarity with the technology stack that Dynatrace employs. Explain how you use these tools to enhance productivity and design quality.

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How do you prioritize tasks when working on multiple simultaneous projects?

Provide insights into your prioritization methods, such as risk assessment and aligning tasks with business objectives. Highlight any project management frameworks you utilize, and the adaptability required in a fast-paced environment.

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How do you stay updated on the latest trends in product experience design?

Showcase your commitment to professional growth through continuous learning. Mention specific publications, conferences, and online courses you follow or attend, as well as how you apply these learnings to your work.

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What design process do you follow, and why do you think it's effective?

Discuss your design process in detail, explaining each stage from research to testing. Emphasize its effectiveness by relating it back to successful projects and how it aligns with Dynatrace's values and objectives.

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Can you give an example of a challenge you faced in product design and how you overcame it?

Select a specific challenge and outline the steps you took to address it. Focus on your problem-solving skills, how you involved team collaboration, and the positive outcomes that resulted from your actions.

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What does 'design excellence' mean to you?

When answering this question, explain your perspective on design excellence encompassing user experience, visual design integrity, and how it aligns with business goals. Include how you aim to achieve this in your role at Dynatrace.

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Full-time, hybrid
DATE POSTED
December 6, 2024

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