Server - Eataly Short Hills

As a Server at Eataly Short Hills, your main responsibilities include greeting guests, presenting menus, taking food and beverage orders, and ensuring an exceptional dining experience. You'll communicate closely with the kitchen and bar staff to coordinate orders and provide timely service, while also assisting with tasks like stocking workstations and managing the cash register when required.

To become a Server at Eataly Short Hills, a high school diploma or equivalent is preferred. You should have excellent communication skills and a basic understanding of the sequence of service and dining room procedures. While previous experience in a restaurant is beneficial, your passion for hospitality and willingness to learn are equally valued!

At Eataly Short Hills, Servers earn a competitive base rate of $16 per hour plus tips. This compensation is complemented by a range of employee benefits such as medical, dental, and vision insurance, paid time off, and much more, aimed at making your experience rewarding.

The schedule for a Server at Eataly Short Hills is quite flexible, accommodating various shifts including evenings, weekends, and holidays. This flexibility allows you to balance work with personal commitments while being part of a dynamic team.

Servers at Eataly Short Hills enjoy numerous benefits, including comprehensive health insurance, a 401K with matching contributions, paid parental leave, and a unique referral bonus program. Additionally, you’ll experience daily family meals and discounts on our Italian products, enriching your Eataly experience!

When dealing with a difficult customer, first, I would remain calm and listen to their concerns. Acknowledging their issues is key. I'd ensure to communicate clearly and maintain a positive attitude, offering solutions such as adjusting their order or providing complimentary items if possible, showing that we genuinely care about their satisfaction.

Sure! In my previous role, I worked in various capacities and gained valuable experience in customer service, teamwork, and restaurant operations. I learned to efficiently manage multiple tables, collaborate with kitchen staff, and deliver an organized dining experience, which I believe aligns perfectly with what Eataly Short Hills expects from its Servers.

The most important quality in a Server is effective communication. It's essential to understand guests' needs, relay their orders accurately to the kitchen, and ensure a pleasant dining experience. Additionally, a friendly demeanor and a desire to make guests feel welcome are critical for this role.

During busy shifts, I prioritize tasks by ensuring that guest orders are taken and served in a timely manner first. I like to use a checklist to manage my responsibilities and rely on support from my team to keep everything running smoothly. Clear communication is crucial to handling peak times effectively.

To enhance the guest experience, I would focus on personalized service by remembering repeat guests and their preferences. I would also educate them about our specials and food offerings, suggesting pairings that can elevate their meal. Going above and beyond, like checking in regularly, shows that we value their dining experience.

If an order is incorrect, I'd address the situation quickly and professionally by apologizing to the guest and assuring them that I would rectify the mistake. I'd promptly communicate with the kitchen to have the correct order prepared and keep the guest informed throughout the process, ensuring their satisfaction.

I manage stress during peak hours by staying organized and focused on one task at a time. I take a deep breath if I start feeling overwhelmed and remind myself to keep a positive attitude. Teamwork is essential, so I communicate openly with my colleagues to ensure we support one another in delivering great service.

Eataly's mission focuses on promoting authentic Italian cuisine by creating a vibrant food marketplace that encompasses dining, shopping, and learning. Their values are rooted in quality, sustainability, and community, which resonates deeply with me. I strive to embody these values in my interactions with guests.

Absolutely! In my previous role, I worked closely with the kitchen and bar teams to ensure seamless service. For instance, during a busy event, I communicated with my team members to coordinate order timings and efficiently address guest requests, which resulted in a positive experience for everyone.

I want to work as a Server at Eataly Short Hills because I'm passionate about Italian cuisine and excited to share this culture with guests. Eataly's commitment to quality and community aligns with my own values, and I believe this is a great place for me to grow in my hospitality career while making meaningful connections.