Associate, Growth Community (Web3)

Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Its global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets. Echo Base seeks to leverage operational and technical synergies across its portfolio companies to drive innovation. Est. 2025. 

We are seeking a highly motivated Associate, Community Growth to join our dynamic team and report to the Senior Manager, Growth Social. This role is critical to driving user engagement and  revenue growth, focusing on acquisition, retention, and effective channel management.

Key Responsibilities: 

• Advanced Web3 Community Management:
• Oversee discussions in Web3-native platforms like Discord, Telegram, social media, and decentralized forums.
• Facilitate meaningful conversations around crypto security and safety,  crypto transactions and trading, and emerging Web3 innovations.
• Enforce community guidelines and manage conflict resolution in decentralized spaces.
• Strategic Engagement & Ecosystem Building
• Design initiatives that increase participation in crypto discussions and incentivize contributions.
• Organize AMAs, workshops, and educational campaigns on complex Web3 concepts.
• Leverage token incentives and gamification to drive engagement and community-driven development.
• Thought Leadership & Education
• Stay ahead of trends in crypto  trading, private keys, encryption, smart contracts, decentralized identity, zero-knowledge proofs, and interoperability.
• Create content and educational material explaining deep Web3 topics in an accessible manner.
• Engage with Web3 influencers, developers, and thought leaders to strengthen ecosystem presence.
• Cross-Team & Ecosystem Collaboration
• Coordinate with marketing, product, and development teams to ensure community-driven decision-making.
• Partner with other Web3 projects, DAOs, and influencers to drive cross-community collaborations.
• Advocate for open-source contributions and knowledge-sharing within the Web3 space.

Requirements:

• Experience: 
• 2+ years in community management, customer support, or social media in Web3, cryptocurrency, or decentralized governance.
• Deep understanding of Web3, safety and security in cryptocurrency, and smart contracts.
• Platform Expertise:
• Proficiency in managing Telegram, Discord,  X (Twitter), Facebook, Instagram, LinkedIn, and Reddit.
• Familiarity with monitoring tools for App Store and Google Play reviews.
• Analytical Skills:
• Ability to track, analyze, and report community sentiment and engagement metrics.
• Experience identifying issue patterns and translating user feedback into actionable insights.
• Creative Understanding:
• Skilled in designing engagement strategies with token incentives and gamification.
• Ability to translate complex Web3 concepts into accessible content.
• Collaboration:
• Works cross-functionally with Customer Support, Growth, and Product teams.
• Aligns community strategies with broader marketing and product goals.
• Cross-Channel Proficiency:
• Ability to maintain consistent messaging across social media, forums, and customer support channels.
• Comfortable with omnichannel engagement strategies, ensuring seamless user experience.

Nice To Have’s:

• Experience in industries such as Crypto, Fintech, and Exchanges
• Experience with global communities (vs. domestic)
• Background in driving growth for mobile apps on iOS and Android

Skills & Competencies: 

• Technical Skills:
• Familiarity with cryptocurrency transactions, trading platforms, and blockchain fundamentals.
• Proficiency in social media management tools (e.g., Hootsuite, etc) and analytics platforms.
• Experience using CRM and ticketing systems (e.g., Zendesk, Intercom) for customer support.
• Analytical Thinking:
• Ability to interpret user sentiment, engagement trends, and social media analytics.
• Strong problem-solving skills to identify issue patterns and suggest process improvements.
• Capability to track and report key performance metrics for community engagement and support resolution.
• Creativity & Branding:
• Skilled in designing gamified engagement strategies, token incentives, and community-driven initiatives.
• Ability to create compelling narratives around decentralized projects, security and safety, and adoption.
• Experience launching interactive campaigns that drive participation in DAOs and Web3 ecosystems.
• Messaging and Writing:
• Strong ability to explain complex Web3 concepts in an accessible and engaging way.
• Strong copywriting skills for clear, concise, and engaging communication across community channels.
• Ability to craft responses that align with brand voice while addressing user concerns effectively.
• Experience in writing FAQs, educational posts, and community announcements on cryptocurrency topics.
• Ability to tailor messaging to different audiences, from developers to general crypto users.