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Copy of Customer Support Representative - Client Relations

Description

***Competitive Pay starting at 17.75 per hour PLUS and additional $4.57 hourly fringe benefit!***

Visit www.Ed.Careers.com to learn more about our history, read about our company culture, and review testimonials from our current employees.

This position involves receiving inbound calls and making outbound calls to current customers, utilizing provided scripts and information to promote our products and services effectively. Responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally. Assist customers on both inbound or outbound attempts in accordance with all applicable state and federal regulations and Edfinancial Services policies and procedures. Uses sound judgment and training provided to support customer inquiries. Contribute to and promote a team-oriented quality work environment.

Requirements

  • Maintain a positive on-site work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
  • Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems.
  • The position requires a 5c level access to Edfinancial’ s information system.
  • All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment.
  • Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information regarding customers invoice, payment, and loan status questions; maintain knowledge of federal and regulatory issues, and Edfinancial rules and regulations.
  • Maintain certifications for specialized training and complete annual refresher courses in each topic.
  • Based on company needs, employees may be crossed trained in specialty queues within the department as well as during peak times within other areas of the organization.
  • Remain up to date on system enhancements and changes to determine best way to assist borrowers.
  • Adhere to assigned schedule to assist with outbound calls, Inbound calls, incoming chats, emails, or a combination of skills.
  • Ensure that department goals and expectations are met on a daily and monthly basis.
  • Be proactive and discuss with management strategies to improve job performance.
  • Read the training materials and utilize resources provided by department and company.
  • Work overtime based on business and department needs.
  • Other duties deemed necessary.

Effective April 1st, 2025, our hours of operation will be as follows:

Monday - 8am - 11pm Est

Tuesday - Friday - 8am to 9pm Est

Saturday - 10am - 2pm Est

This position requires open availability, and schedules are assigned based on business need.




Average salary estimate

$38500 / YEARLY (est.)
min
max
$37000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Edfinancial Services is a company of caring, compassionate, smiling, and energetic people. You are surrounded by people who really care – about doing the best job possible and about each other. Here you can build a career and be part of a family, ...

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Full-time, on-site
DATE POSTED
April 16, 2025

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