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Care Coordinator

Location: This is a virtual position. Candidates must reside within 50 miles of an Elevance Health Pulse Point location.Work schedule: Monday – Friday 8:00am to 5:00pm depending on your zone.A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.The Care Coordinator is responsible for coordinating the delivery of care for members.How You Will Make An Impact• Implements, coordinates, monitors, and evaluates options and services to meet member's health needs and ensures appropriate use of clinical resources.• Monitors delivery of care across all markets.• Maintains daily admissions and discharge records.• Expedites and coordinates appointments for assigned hospitalized patients.• Authorizes and coordinates services.• Keeps all providers involved with member's care updated on appointments, condition, and additional clinical support needed.• Requests and gathers necessary medical records.• Maintains accurate and complete documentation in Case Management database.Minimum Requirements• Requires a H.S. diploma or equivalent and a minimum of 2 years of experience in Case Management Care Coordination in an HMO environment; or any combination of education and experience which would provide an equivalent background.Preferred Capabilities, Skills And Experiences• Medical Assistant Certification preferred.For candidates working in person or remotely in the below location(s), the hourly* range for this specific position is $17.73 to $29.13.Locations: California; NevadaIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
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CEO of Elevance Health
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Gail K. Boudreaux
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What You Should Know About Care Coordinator, Elevance Health

As a Care Coordinator at Elevance Health, you'll play a vital role in managing and coordinating the delivery of care for our members in Winston-Salem, NC. Working virtually, you'll collaborate with various healthcare providers to implement, monitor, and evaluate options and services that meet our members' health needs. You'll maintain daily admissions and discharge records, facilitate appointments, and ensure that all providers are in the loop about the member's condition and support required. Your efforts will guarantee that our members receive the best care possible! With a high school diploma and at least two years of experience in Case Management Care Coordination, you'll become an essential part of our caring team, dedicated to improving lives and communities. If you have a Medical Assistant Certification, that's a great plus! The flexible Monday to Friday work schedule, along with competitive compensation and generous benefits, makes this an incredible opportunity to work with a Fortune 25 company committed to making healthcare simpler. You’ll not only be part of a supportive organization but also contribute significantly to the wellbeing of your community. Join us in this meaningful journey and help us make an impact on those we serve every day!

Frequently Asked Questions (FAQs) for Care Coordinator Role at Elevance Health
What are the main responsibilities of a Care Coordinator at Elevance Health?

As a Care Coordinator with Elevance Health, you will be responsible for implementing, coordinating, monitoring, and evaluating healthcare services for members. This includes managing admissions and discharges, expediting appointments for hospitalized patients, authorizing services, and keeping providers updated on the members' conditions.

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What qualifications are required for the Care Coordinator position at Elevance Health?

To qualify for the Care Coordinator role at Elevance Health, you need a high school diploma or equivalent and a minimum of two years of experience in Case Management Care Coordination within an HMO environment. A Medical Assistant Certification is preferred, which can enhance your candidacy for this position.

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What work schedule can Care Coordinators expect at Elevance Health?

Care Coordinators at Elevance Health typically work a full-time schedule from Monday to Friday, 8:00 AM to 5:00 PM, depending on your time zone. This setup allows for a balance between work and personal life, while still supporting the needs of our members.

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What benefits are offered to Care Coordinators at Elevance Health?

Elevance Health offers a comprehensive benefits package that includes merit raises, paid holidays, Paid Time Off, medical, dental, vision coverage, 401(k) with matching, stock purchase plans, and wellness programs, among other benefits aimed at enhancing the associate experience.

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Can Care Coordinators work remotely for Elevance Health?

Yes, the Care Coordinator position at Elevance Health is a virtual role, allowing you to work from home. However, candidates must reside within 50 miles of an Elevance Health Pulse Point location, ensuring they are nearby for any necessary in-person engagements.

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Common Interview Questions for Care Coordinator
Can you describe your experience with case management care coordination?

Highlight specific scenarios where you successfully managed healthcare services for members. Discuss your ability to collaborate with various providers and how you track and monitor care plans.

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How do you ensure effective communication among healthcare providers?

Explain your strategies for maintaining open lines of communication, utilizing technology to share updates, and proactively engaging with all healthcare providers involved in a member's care.

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What steps do you take when coordinating care for a hospitalized patient?

Discuss your approach to expediting appointments, monitoring care delivery, gathering medical records, and effectively transitioning patients post-discharge.

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How do you prioritize tasks in a fast-paced environment?

Share your methods for prioritization, such as using a task management system, setting deadlines, and focusing on member urgency to ensure that critical needs are met promptly.

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What do you find most challenging about care coordination?

Identify a challenge from your experience and describe how you overcame it. This could involve situations like dealing with delayed medical records or scheduling conflicts.

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How do you stay updated on healthcare policies and regulations?

Mention your dedication to professional development, including attending workshops, subscribing to relevant healthcare newsletters, or participating in online courses.

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Describe a time you made a significant impact in a member's care.

Provide a specific example where your intervention improved a member's experience or outcome, focusing on the steps you took and the results achieved.

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How do you handle conflicts with providers or members?

Discuss your conflict resolution strategies, including communication techniques, active listening, empathy, and finding common ground to resolve issues amicably.

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What software or tools are you familiar with for case management?

List specific case management databases or tracking tools you’ve used and discuss how these systems helped enhance your efficiency in tracking member care.

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Why do you want to work as a Care Coordinator at Elevance Health?

Express your passion for making a positive difference in healthcare and how Elevance Health’s values align with your own. Share your admiration for their approach to member care and community impact.

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Our mission is to improve lives and communities. Simplify healthcare. Expect more.

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Full-time, hybrid
DATE POSTED
December 7, 2024

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