Fast Facts

Ellucian is seeking a Product Manager with expertise in HCM solutions to oversee the customer experience of their Human Capital Management offerings in a hybrid role based in Reston, VA.

Responsibilities: Influence HCM strategy, own HR/Payroll solutions, drive product strategy and roadmap, collaborate with stakeholders, and ensure successful product delivery and customer satisfaction.

Skills: Strong knowledge of Human Resources/Payroll systems and/or higher education solutions, experience with HCM solutions, exceptional analytical and problem-solving skills, and outstanding communication abilities.

Qualifications: At least two years of product management experience, five years with HCM or higher education solutions, and familiarity with integration methods and technologies.

Location: Reston, Virginia, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $110,000 - $150,000.

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Ellucian is seeking a Product Manager (HCM solution exp) for an innovative, collaborative, hands-on role as the voice of the customer who will provide focus and day-to-day oversight to the team working on our current and future Human Capital Management (HCM) solutions. Working closely with internal and external stakeholders, you will drive, shape, and influence the right customer experience and operational flows for Colleague Human Resources. 

You must be able to work with a wide range of roles: User Experience Designers, Business Analysts, Sales, Support Analysts, Architects, Developers, other Product Managers, and our business development team to support agile development and ensure successful customer delivery, feature adoption, and satisfaction. You must be able to interact and engage with customers collaboratively. 

We are looking for a responsible, analytical, self-starter who is not afraid to roll their sleeves up and drive change. In this role, you will enjoy a fun, challenging, fast-paced environment where you will engage with teams located worldwide and shape the experiences of millions of higher education employees. 

Where you will make an impact 

• Influence our HCM strategy based on customer requirements and market trends 
• Own current and future Colleague HR/Payroll and HCM solutions and drive product strategy, product roadmap, backlogs, and go to market 
• Write product themes/initiatives complete with value oriented OKR’s 
• Write epics and stories to support completion of initiatives 
• Support backlog prioritization activities, defect analysis, and complex problem definition including alignment of user stories and acceptance criteria with epics, initiatives, and themes. 
• Collaborate with customers for product validation and to understand/solve challenges, including supporting betas and development partner groups when applicable 
• Prioritize development activities to continuously deliver value to customers 
• Work collaboratively with R&D and UX to build roadmaps and plan releases 
• Evangelize for the product through in-person and virtual presentations and engagements 
• Support the sales process with product expertise 
• Collaborate with solution success team, comprised of leaders across all phases of the customer journey, to achieve successful customer adoption, value realization, satisfaction and overall solution health 
• Own and resolve critical problems by ensuring that the right actions are taken to investigate, resolve and anticipate problems. 
• Facilitate team coordination to investigate issues, implement solutions and preventative measures. In short, you get things done. 
• Respond to questions and monitoring customer communities 

What you will bring 

• At least two years’ experience working as a product manager 
• At least five years’ experience with Human Resources/Payroll and/or higher education solutions
• Experience with any HCM solution (e.g. Ellucian Colleague, SAP, Oracle, Workday)
• Experience with Colleague Human Resources is a PLUS to have (NOT required)
• Experience with integration methods and technologies, mainly real-time 
• Detail-oriented with strong analytical, problem-solving, and decision-making skills 
• Outstanding communication skills, written and verbal 
• Ability to communicate with technical and non-technical audiences 
• Ability to collaborate across organizational boundaries 
• Relentless critical thinker with a passion for learning 
• Curious, willing to ask questions and take feedback 
• Ability to simplify complex challenges into simpler outcomes and stories to drive shared understandings 
• Experience researching product ideas and turning them into compelling business cases 
• Ability to balance conflicting priorities and work independently 
• Flexibility within work hours to work with globally distributed teams 
• Ability to balance conflicting priorities and work independently as you handle multiple projects simultaneously 
• Ability to communicate product vision and decisions across geographically distributed teams 
• Ability to think quickly on your feet and synthesize lots of incoming information into a cohesive response when presenting internally or externally 
• Outcome-focused, with customer value always in mind 
• Able to confidently demonstrate products and influence senior management and other internal or external stakeholders

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities

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