Job details

Client Service Representative

Client Service Representative

Located in sunny Hollywood, Florida, Emerald Hills Animal Hospital is a full-service animal hospital dedicated to serving Broward County since 1988. Founded by our primary veterinarian, Dr. Ron Tapper, Emerald Hills Animal Hospital has been faithfully serving our community for over 30 years.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean and orderly lobby and front office area
Willingness to guide, mentor, and support fellow team members
Constantly advance your knowledgebase and customer service skills

Skills and Qualifications:

1+ years' experience in veterinary or medical practice required
Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)
Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)
Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,
Excellent communication skills with clients and team members
Proficient time management, ability to solve problems, learn, and handle multiple tasks
Enthusiastic team player with a patient, and positive professional attitude.
Must be able to work seated for a majority of day

Benefits and Perks:

Complimentary Short Term Disability
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option (paid for by employee)
Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand

The professional and courteous staff at Emerald Hills Animal Hospital seeks to provide the best medical, surgical, and dental care for their highly valued patients, and are fully equipped to handle all your veterinary needs, ranging from wellness exams to surgical procedures, preventative care, boarding, and cosmetic grooming.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Client Service Representative, Emerald Hills Animal Hospital

At Emerald Hills Animal Hospital, located in vibrant Hollywood, Florida, we're on the lookout for a knowledgeable and enthusiastic Client Service Representative to join our amazing team. Since 1988, we've dedicated ourselves to offering exceptional veterinary care to the Broward County community, and we need someone like you to help us continue that legacy! As our Client Service Representative, you'll play a vital role in shaping the first impressions of pet owners when they reach out to us. Your primary responsibilities will include providing outstanding customer service both in person and via phone calls, as well as organizing schedules, keeping records, and delivering estimates and invoices. We understand that pet owners can sometimes be stressed, so your ability to respond with compassion and empathy will be invaluable. We're also looking for someone who loves supporting teammates, constantly striving to expand their customer service skills along the way. If you have a strong background in customer service—particularly in a veterinary or medical setting—we’d love to see your passion and expertise at work! Here at Emerald Hills, we believe in a positive and collaborative atmosphere, where you can grow your skills and contribute to our mission of providing top-notch medical, surgical, and dental care for beloved pets.

Frequently Asked Questions (FAQs) for Client Service Representative Role at Emerald Hills Animal Hospital

What does a Client Service Representative do at Emerald Hills Animal Hospital?

As a Client Service Representative at Emerald Hills Animal Hospital, your role includes delivering exceptional customer service to clients, scheduling appointments, managing records, and providing estimates. You'll also be key in supporting your fellow team members in a collaborative environment.