Operations Manager at Emler Swim School Frisco, TX

As an Operations Manager at Emler Swim School, your responsibilities include enhancing customer experiences, managing daily operations like teaching swim lessons, and conducting team meetings. You'll also evaluate student progress and create schedules that support your employees while driving business success.

To apply for the Operations Manager role at Emler Swim School, you ideally should have an undergraduate college degree or three years of relevant work experience. It's also important to have 1-2 years of management experience, excellent customer service skills, and a genuine love for working with children.

No prior aquatic experience is necessary to become an Operations Manager at Emler Swim School. We provide comprehensive training and professional development for our managers, so your leadership skills will be the key to your success.

As an Operations Manager at Emler Swim School, you will receive extensive training, including over one hundred hours as a deck manager, customer service representative, and swim instructor for children. You'll also participate in weekly meetings with business leaders to discuss employee management, skills development, and more.

Emler Swim School offers a robust benefits package for Operations Managers, including a competitive salary, health and dental insurance, 401k matching, paid time off, and a discount on pet insurance. You’ll also have access to development opportunities and company-sponsored events.

In managing customer relations, my approach would be to listen actively to the customer's concerns, maintaining a calm demeanor. I'd empathize with their situation, work to resolve their issue on the spot, and follow up to ensure they are satisfied with the solution, reinforcing the commitment to excellent customer service.

Certainly! In my last position, I identified a team member who showed potential but lacked confidence. I partnered with them, providing mentorship and resources tailored to their strengths. As a result, they took on more responsibilities and eventually led a project, showcasing their growth and capabilities.

To manage schedules effectively, I prioritize open communication with team members about their availability and feedback on class timings. I use scheduling software to streamline operations and solve potential overlaps, ensuring we meet both employee and business needs efficiently.

Encouraging teamwork among a diverse team means fostering an inclusive environment where every member feels valued. I promote open dialogue, team-building activities, and regular check-ins to build rapport. Celebrating small wins and encouraging collaboration on projects also strengthens bonds between team members.

The key to exceptional customer service is a proactive and empathetic approach. Understanding the needs of customers, anticipating challenges, and responding positively can turn a negative experience into a positive one. It’s also essential to train your team to embody this mindset in every interaction.

I approach team meetings with clear objectives and an agenda that invites participation. I encourage open discussion so that each member can share their insights and ideas. Providing feedback and recognizing accomplishments during these meetings is also essential to keep everyone motivated and aligned.

When dealing with conflict among team members, I take a collaborative approach. I facilitate a conversation between the parties involved to understand differing perspectives and help guide them toward a solution. Encouraging mutual respect and open communication is key to resolving conflict effectively.

I evaluate student progress by closely observing their participation and engagement during lessons. Utilizing Emler Swim School's teaching curriculum, I assess their skills and provide constructive feedback to both students and parents, ensuring everyone is informed about their development and what steps may follow.

Promoting a positive workplace culture entails celebrating achievements, encouraging open communication, and fostering inclusivity. Regular team-building activities and providing growth opportunities ensure that team members feel supported and valued, which translates into a happier and more productive work environment.

I want to work as an Operations Manager at Emler Swim School because I am passionate about teaching and developing young learners. Additionally, the commitment Emler shows to employee growth and a fun atmosphere resonates with my values and career aspirations, making this role the ideal match for me.