Assistant Manager - Illawarra Region

As an Assistant Manager at North Wollongong Hotel, your primary responsibilities will include leading a diverse team, managing daily operations, recruiting and training staff, and ensuring every guest has an outstanding experience. Your operational experience will be critical in achieving business targets and enhancing service standards.

To be a successful candidate for the Assistant Manager role at ALH, you need prior hospitality or retail leadership experience. It's essential to have strong customer service skills, current RSA and RSG/RCG qualifications, and ideally an Advanced Responsible Conduct of Gaming for NSW.

Working as an Assistant Manager at the North Wollongong Hotel comes with incredible benefits, including a discount card for ALH hotels and associated brands, access to numerous health and wellbeing resources, and dedicated learning opportunities for career progression.

ALH is committed to your development and offers robust learning and development options. They foster a culture of growth where you can enhance your skills, innovate ideas, and advance your career within the Endeavour Group.

The team culture at North Wollongong Hotel is vibrant and inclusive, focused on creating enjoyable experiences for both customers and staff. ALH promotes a fun and sociable work environment where collaboration and creativity are celebrated.

When asked about your leadership style, consider highlighting your approach to motivate and inspire your team, such as fostering open communication and leading by example, which aligns well with the role of Assistant Manager at North Wollongong Hotel.

To effectively answer this question, share specific strategies you use to maintain composure and manage stress, like prioritizing tasks, delegating responsibilities, or employing problem-solving techniques, which are crucial skills for an Assistant Manager.

This is an opportunity to showcase your problem-solving abilities. Share an example where your initiatives led to enhanced guest experiences, demonstrating your commitment to customer service which is vital for a position at ALH.

In your response, discuss your understanding of team dynamics and potential motivational strategies you can apply, such as implementing training programs, recognizing team achievements, or encouraging professional development, key elements for an Assistant Manager.

Here, underline your experience with compliance in hospitality settings, stressing the importance of regular training and monitoring to ensure staff adherence to RSA and RSG/RCG qualifications which are essential for Assistant Managers at ALH.

You can describe how you would use team-building activities, encourage open dialogue, and promote diversity and inclusion to foster a positive team culture, essential traits for a successful Assistant Manager at the North Wollongong Hotel.

Discuss your method for prioritizing tasks (like using lists or digital tools) that can help ensure that critical operations are running smoothly while maintaining high service standards, an important aspect of the Assistant Manager role.

Share specific examples of how you've effectively trained new hires or developed existing staff, demonstrating your commitment to personnel growth which aligns with the responsibilities of an Assistant Manager.

Use this chance to talk about your creativity and event planning skills. Highlight a specific event you spearheaded that led to increased patronage or engagement, showcasing your potential contributions to the North Wollongong Hotel.

Your answer should reflect your alignment with ALH's values and your enthusiasm for being part of a team that creates memorable experiences. Talk about your passion for hospitality and how you can contribute to achieving ALH’s goals.