Assistant Studio Manager, New York City - SoulCycle

As the Assistant Studio Manager at SoulCycle in New York City, your primary responsibilities will include managing the daily operations of the studio, fostering the SoulCycle community and culture, providing exceptional hospitality to riders and staff, and ensuring smooth transitions in operational procedures. You'll also support your Studio Manager by helping to develop strategies to exceed ridership and retail goals while actively addressing any issues within the team.

To apply for the Assistant Studio Manager role at SoulCycle, you should possess superior customer service and hospitality skills, exceptional organizational abilities, and a deep passion for fitness and the SoulCycle brand. Strong communication skills, the ability to work flexible hours—including weekends and peak holiday shifts—are also essential to succeed in this lively environment.

The Assistant Studio Manager at SoulCycle plays a vital role in upholding and fostering the company culture. This involves creating a supportive team environment, building relationships with riders and instructors, and promoting a positive atmosphere. By acknowledging team wins and managing conflicts proactively, you will help maintain a culture of gratitude, respect, and inclusivity at SoulCycle.

Yes, the Assistant Studio Manager at SoulCycle in New York City can expect flexible hours, including non-traditional shifts. Given the dynamic nature of this role and the requirement to work peak holiday shifts, the ability to adapt your schedule is essential to meet the studio's operational demands effectively.

The Assistant Studio Manager supports the Studio Manager at SoulCycle by assisting in business planning, developing operational schedules, and identifying opportunities to enhance ridership and retail sales. Your role will be pivotal in implementing company-wide initiatives while ensuring that high standards of hospitality and community engagement are upheld in the studio.

To foster the SoulCycle community, I would prioritize open communication and relationship-building among team members and riders. By creating a welcoming environment and showcasing appreciation for team contributions, I would ensure everyone feels valued and connected within the studio.

In a previous role, I encountered a situation where two team members had differing viewpoints on a project. I facilitated a meeting where both could share their perspectives openly, leading to a collaborative solution that satisfied both parties and strengthened team relationships.

I would emphasize training all team members on hospitality standards and lead by example. Regular check-ins with riders and personalized interactions can create a memorable experience, fostering loyalty and positive word-of-mouth for our studio.

I employ a checklist system to prioritize tasks based on urgency and importance. By breaking complex projects into smaller tasks and using tools to track progress, I can ensure that deadlines are met while maintaining quality in the work performed.

My approach involves regular review and adjustment of schedules to accommodate studio needs. I ensure that all staff are well-informed about operational procedures, and I remain flexible to adjust plans as required to streamline operations.

A passion for fitness is crucial for an Assistant Studio Manager at SoulCycle as it aligns with the brand's mission. This enthusiasm helps engage with riders more effectively, promotes a positive studio environment, and inspires the team to uphold the core values of SoulCycle.

In a high-pressure scenario, I focus on de-escalation by actively listening to the rider's concerns, validating their feelings, and providing clear solutions. This approach not only resolves the issue but also demonstrates our commitment to exceptional service.

I would celebrate team wins by publicly recognizing individual and group achievements during team meetings or through internal communication channels. Furthermore, organizing monthly team events to appreciate everyone's hard work would also promote camaraderie and motivation.

To enhance retail sales, I would analyze customer preferences and team feedback to create personalized promotions. Additionally, training the team on product knowledge can help them make informed recommendations to riders, thus boosting sales.

I keep myself motivated by setting personal and professional goals, seeking feedback for my growth, and continually reminding myself of the positive impact my role has on the community. Sharing successes with my team also keeps our morale high.