Service Manager

As a Service Manager at EquipmentShare in Fontana, CA, your main responsibilities include overseeing the performance of equipment mechanics, scheduling repairs for rental equipment, and maintaining excellent customer relationships. You'll also handle customer inquiries and complaints, training employees, and ensuring a safe work environment.

To qualify for the Service Manager position at EquipmentShare, you should have at least three years of maintenance and service experience, ideally in the rental or construction industry. You’ll need strong problem-solving skills, the ability to adapt quickly, and a commitment to teamwork and customer satisfaction.

As a Service Manager at EquipmentShare, you can expect an array of attractive benefits including medical, dental, and vision coverage, a 401(k) plan with company match, generous PTO, and fitness membership stipends. We also support local charity initiatives and offer events to foster a strong community spirit.

EquipmentShare is committed to your professional growth. As a Service Manager, you will have opportunities for career advancement and professional development through various training programs, mentorship, and involvement in innovative projects aimed at changing the industry.

You'll work in a dynamic, fast-paced environment that is focused on team collaboration and customer satisfaction. EquipmentShare promotes a culture of safety and innovation, ensuring that our employees are well-supported and inspired to achieve their professional goals.

When managing service personnel, I focus on clear communication, regular training, and fostering a collaborative environment. I believe in leading by example and ensuring that everyone understands their roles and how they contribute to customer satisfaction.

Handling customer complaints effectively is key to maintaining relationships. I would listen attentively to understand the issue, respond promptly with a solution, and follow up to ensure complete satisfaction, demonstrating commitment to quality service.

I employ a combination of prioritizing urgent repairs, utilizing scheduling software, and communicating clearly with service personnel to ensure that repairs are done efficiently without compromising quality. Flexibility and transparency are also crucial.

I believe in recognizing achievements, fostering open dialogue, and creating a supportive work environment. Regular team meetings to celebrate successes and address challenges help keep everyone engaged and motivated.

I have over three years of experience in maintenance and service, primarily in the rental industry. I have worked with various equipment types, ensuring that they are well-maintained and serviced to meet customer needs.

To prioritize service requests, I assess the urgency and impact on customer operations. I make sure that critical requests are handled first while keeping communication open with other customers regarding expected timelines.

I have proactively designed and implemented training programs that focus on both technical skills and customer service. Investing in team development is essential to create a knowledgeable and capable workforce.

In my previous role, a major equipment failure affected several customers. I coordinated quickly with my team to prioritize repairs and communicated transparently with clients, leading to a swift resolution that improved our relationship with them.

I subscribe to industry publications, attend trade shows, and participate in professional networks. Staying informed about new trends and technologies helps me lead my team effectively and meet our customer needs.

I admire EquipmentShare’s mission to innovate the rental industry, and I am eager to contribute my skills in service management to help drive that change. The company’s commitment to employee growth and community resonates with my values.