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Senior Manager, Retail & Operations

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Senior Manager of Retail & Operations will be an integral member of the direct retail team, serving as the operational expert and strategy lead to identify and build new operational processes for free standing boutiques, concessions, pop-up activations and temporary distortions, as well as monitor performance, identify opportunities, and make recommendations to further drive excellence. This role will require seamless advanced planning, agility, and problem solving to address opportunities that emerge during all stages of planning and execution. This individual will play a pivotal role in delivering operational excellence and execution through development and design planning to support current and anticipate future business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategic Operational Development

  • Develop, redesign, propose operational processes for current and future business needs.
  • Seek out areas for improvements to optimize, enhance efficiency and future proof.
  • Provide operational input and execute activities in support of retail stores.
  • Hindsight opening processes to define best practices and feed continuous improvement.
  • Manage pipeline of all future openings in partnership with Retail Business Development.
  • Manage and track retail operations spend vs. total budget; follow up regularly to ensure all stakeholders are on task, on time, and on budget.
  • Ensure financial objectives and key strategies are prioritized and being met.

Cross-Functional Partnerships

  • Partner cross-functionally to execute all aspects of direct retail openings and activations to create the ultimate client experience and achieve objectives.
  • Partner with CRM team to support CRM integration and outreach.
  • Partner with IT to optimize systems and processes.
  • Project manage and roll out new technologies, policies, and procedures.
  • Troubleshoot operational problems with relevant departments e.g. IT, Supply Chain, Customer Services, Finance, CRM and administrative support for the retail team
  • Confirm and coordinate services with various external vendors (i.e. cleaning services, security, retail technology solutions) in alliance with cross-function partners
  • Ensure all practices and processes comply with all regulations and are updated with a holistic lens (i.e. Legal, HR, etc.)
  • Promote a positive, united work environment within the team and across departments while challenging status quo.

Retail Support, Operational Training & Communication

  • Be the key communication point between boutique retail team and corporate team.
  • Develop and conduct retail operations training programs for staff; identify training needs.
  • Ensure regular presence in stores; gather and raise feedback to cross-functional teams.
  • Provide feedback on team, manage staff schedules, and assist in recruiting processes.
  • Support on-the-ground prior to and during openings. Provide hyper care post opening.
  • Review store performance daily and weekly.
  • Coordinate regular cycle counts and stock takes in all direct points of sale.
  • Roll out retail related projects to enhance business and operation efficiency.

RETAIL INNOVATION TEAM MISSION

The Retail Innovation team at Parfums Christian Dior is leading the evolution of luxury fashion beauty and fragrance through the exploration and testing of new and distinctive retail experiences and models across Direct, Wholesale, and Digital, to further enrich client relationships with the Maison.

Qualifications

  • 5-7 years of experience with a background in vertical retail, D2C organization, 360 project management and financials/budgeting. Ideally with experience in beauty and fragrances, and / or luxury fashion environment.
  • Experience in design, development, and operation of vertical retail environment critical.
  • Experience in evolving or transforming retail operations tools (i.e. POS solution migration, system upgrades, integrations) a strength.
  • Able to translate technical guides to end-user friendly materials.
  • Understanding of Internet of Things (IoT) and retail technology complexities.
  • Experience of working in a free-standing retail store a plus.
  • Strong time management and prioritization skills. Thrives in dynamic, fast-paced environments. Organized & detail oriented.
  • Remains composed and solutions-oriented even in high pressure, ambiguous situations.
  • Able to distinguish which issues, dependencies, and risks are critical and demonstrate flexibility when prioritizing. Sense of urgency is critical.
  • Works well with others. Strength of character to manage and influence a range of stakeholders across levels. Excellent interpersonal and communication skills.
  • Entrepreneurial mindset, ability to wear multiple hats and be hands-on and in the details.
  • Self-starter, ability to take initiative, ownership, and accountability for their work.
  • Ability to understand and leverage financial reports to drive business.
  • Passion for the beauty and fragrances industry, competitive landscape & trends.
  • Exceptional computer skills required, including advanced Excel and PowerPoint.
  • Experience working with a foreign parent company a plus.

JOB REQUIREMENTS

• Ability to travel within market, up to 25-50%

• Ability to flex schedule to include weekend, evening, and overnight work as needed

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $120,000-$145,000. 

Average salary estimate

$132500 / YEARLY (est.)
min
max
$120000K
$145000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager, Retail & Operations, LVMH Perfumes & Cosmetics

Parfums Christian Dior, renowned for its excellence in beauty and luxury, is on the lookout for a dynamic Senior Manager, Retail & Operations to join our exciting team in New York, NY. In this pivotal role, you'll channel your expertise into optimizing our operational processes across various retail formats, from boutiques to pop-up shops. Imagine being at the helm of strategy development, where your insights will drive new ways to elevate client experiences and operational efficiency. Your days will be filled with a mix of advanced planning and hands-on problem-solving as you tackle opportunities that arise in our retail landscape. Collaborating with diverse teams—from CRM to IT—you'll shape innovative solutions while ensuring our stores continue to shine. Your passion for the beauty industry and strong leadership skills will help cultivate a unified work environment while you provide training, gather feedback, and stay actively present in stores. This is more than just a job; it’s an opportunity to influence the evolution of retail within a luxury brand known for its creativity and legacy. If you have a head for strategic planning and a heart for personalized client experiences, the Senior Manager of Retail & Operations position at Parfums Christian Dior could be the perfect match for you!

Frequently Asked Questions (FAQs) for Senior Manager, Retail & Operations Role at LVMH Perfumes & Cosmetics
What are the responsibilities of the Senior Manager, Retail & Operations at Parfums Christian Dior?

As the Senior Manager, Retail & Operations at Parfums Christian Dior, you will lead the charge in operational development for our retail environments. This includes enhancing processes, managing budgets, and ensuring that all aspects of our retail openings and activations reflect the exquisite standards of our brand. You will also collaborate cross-functionally to promote a seamless integration of services and technologies while providing valuable training to our retail teams.

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What qualifications are needed for the Senior Manager, Retail & Operations position at Parfums Christian Dior?

Candidates for the Senior Manager, Retail & Operations role at Parfums Christian Dior should have 5-7 years of relevant experience, ideally in vertical retail or beauty and fragrances. A strong understanding of retail operations, financial management, and project management is critical. Furthermore, we value organizational skills, the ability to thrive in fast-paced environments, and a genuine passion for the beauty industry.

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How does the Senior Manager, Retail & Operations figure into the operations at Parfums Christian Dior?

The Senior Manager, Retail & Operations is a key player in ensuring that our retail locations operate smoothly and efficiently. You will oversee the planning and execution of retail openings, manage budgets, and continually assess and improve operational processes to adapt to our clients’ needs and market trends.

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Is experience in luxury retail important for the Senior Manager, Retail & Operations at Parfums Christian Dior?

Yes, while not exclusively required, experience in luxury retail, particularly within beauty and fragrances, is highly beneficial for the Senior Manager, Retail & Operations role at Parfums Christian Dior. This background provides insights into the unique pressures and expectations of our clientele and the industry, allowing you to tailor operational strategies effectively.

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What kind of training responsibilities will the Senior Manager, Retail & Operations hold at Parfums Christian Dior?

The Senior Manager, Retail & Operations is responsible for developing and facilitating training programs aimed at improving the skills and knowledge of retail staff. You will also identify training needs based on store performance data and ensure that all team members are well-equipped to deliver exceptional service and operational excellence.

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Common Interview Questions for Senior Manager, Retail & Operations
Can you describe your experience in managing retail operations?

In answering this question, you should highlight specific roles you’ve held that relate to retail management, emphasizing your responsibilities and accomplishments, such as process improvements or budget management. Use metrics where possible to showcase your impact.

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How do you approach cross-functional collaboration in a retail environment?

Discuss your communication style and examples of past collaborations. Highlight your ability to build relationships across departments and demonstrate how those partnerships led to successful projects or initiatives.

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What strategies do you use for budget management in retail operations?

Elaborate on your experience with budgeting processes, including tracking expenditures and forecasting needs. You may want to share specific tools or techniques that have enabled you to manage budgets successfully while meeting financial targets.

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How do you ensure that the store team stays engaged and motivated?

Focus on your leadership style and how you foster a positive work environment. Include strategies you've used for team building, recognition of achievements, and effective communication to keep morale high, especially during busy periods.

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Can you provide an example of a time you had to solve a significant operational problem?

Share a specific situation where you identified a problem, your approach to resolving it, and the outcome. Emphasize your problem-solving skills and adaptability, key traits that will resonate with the hiring team.

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What role does technology play in your management of retail operations?

Discuss your familiarity with retail technologies and how they've applied in your previous roles. Are there specific technologies or systems you've introduced or improved? Explain how you envision using technology for operational enhancements at Parfums Christian Dior.

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How do you maintain a high standard of customer service while managing multiple stores?

Talk about your customer service philosophy and how you implement training and monitoring systems to uphold high service levels. Mention any techniques for gathering customer feedback and making necessary adjustments based on that data.

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What methods do you employ to track the performance of retail stores?

Share your approach to analyzing store performance metrics, such as sales data, customer feedback, and inventory levels. Detail how you use these insights to make informed decisions to drive improvements and celebrate successes.

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How do you prioritize tasks when managing the retail operations for multiple locations?

Describe your organizational skills and strategies for prioritization. Detail how you assess urgent versus important tasks and the frameworks you use to handle competing demands effectively.

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What trends do you see emerging in the beauty and fragrance retail space?

Show your enthusiasm for the industry by discussing current trends you've observed or researched. Whether it’s the rise of online retail, sustainability, or personalized shopping experiences, highlight how you plan to implement these insights in your role at Parfums Christian Dior.

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Established in 1987, LVMH is a wholesale retailer of a variety of items. They offer products inclusive of alcoholic beverages, apparel and accessories, cosmetics, and more. This company is headquartered in Paris, France.

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Full-time, on-site
DATE POSTED
December 18, 2024

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