Global Technology – Manager, Operational Excellence, Commercial Products and Platforms

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

The Manager, Operational Excellence (OpEx), CPP will report to the Senior Manager, OpEx, CPP and will be responsible for handling leadership communications, human resource management activities, and operational activities across Restaurant Technology, Customer Technology, Delivery Office, Resource Optimization, Data & Architecture, and the ArchOS initiative. This role will serve as a strategic advisor to the CPP leadership team and instrumental to the overall health and operations of the department.

Accountabilities & Responsibilities:

• Responsible for handling leadership communications for the team
• Partner to lead the development and execution of comprehensive communication and partner engagement strategies
• Craft and supply timely input to leadership scripts, narratives and talking points
• Develop and support materials for leadership meetings, conversations and events
• Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
• Identify and apply new, creative ways to reach and engage audiences through content and approaches
• Responsible for handling human resource management practices for the team, including talent development and culture development activities (in alignment with Global People activities)
• Support and govern the teams’ requests for hiring through headcount governance and function as point of contact for employee actions in partnership with human resources
• Strategically counsel and complete organizational health – including assessment for team culture, engagement and development opportunities across the department
• Support team performance management processes and strive to deadlines
• Coordinate off-shore / on-shore staff management and align with support areas
• Support the execution and action planning against staff surveys
• Responsible for handling operations management practices for the team
• Facilitate team goal setting activities and leadership-level operational reviews to align with overall strategy and influence performance metrics and data reporting
• Enable effective change management approaches (aligning to communication strategies), motivate change internally with the team and external business partners, and influence and function as an ambassador of change
• Develop approaches to work with vendor management office (VMO) and partner to set up expectations, standard methodologies, lead periodic contract renewals and establish measures for vendor performance
• Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
• Develop business routines and operationalization of processes
• Establish routines in support of team communications, human resource management and operational management activities.
• Align team practices to overall ways of working.
• Decide how best to work with center teams, markets, segments, collaborators and business partners.
• Partner with peer OpEx Managers in CPP to align on communications and ensure consistency.
• Provide support to Senior Manager, Director, and Senior Director for CPP OpEx, as needed.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience and other job-related factors.

• 5-7 years’ of experience working in business, technology, communications, change management, organizational efficiency, organizational excellence, business process optimization, continuous improvement, or other related areas
• Experience with a variety of organizational practices, including operations management, human resources management, and leadership communications
• Experience supporting organizational change, establishing team culture and organizational culture
• Experience with technology preferred

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.