Job details

Retention Specialist

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Responsible for performance calculations and WIOA reporting requirements, which include participants' employment status during second and fourth quarter after exit and median earnings in the second quarter after exit
Maintain participant follow-up records (paper and electronic), including file preparation, organization of files, and verification that all information has been received and properly filed
Responsible for collecting supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax/email to employers; track all faxes/emails for supplemental wage data; and attempt other methods (check stubs, work number, phone call, etc.) of collecting information if employer does not respond
Conduct follow-up interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment
Prepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence and monitor and record clients' progress to ensure that goals and objectives are met
Compose correspondence (i.e. introductory letter, non-compliance letter, year-end follow-up letter, etc.) using proper grammar, punctuation, and spelling
Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market
Responsible for providing follow-up services, Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunities
Other duties as assigned

Qualifications

High School diploma or equivalent, with a minimum of four years clerical experience, of which two must include a responsible level of organizational responsibilities
Two or more years of experience working in a case management environment with a particular focus on adult and dislocated workers
Requires excellent communication skills (written, verbal, and phone); fluency in English and Spanish is preferred
Demonstrate proficiency in software including but not limited to Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Access (Database)
Demonstrate proficiency in Internet usage
Attention to detail; ability to complete work timely with minimal errors
Strong organizational and time management skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Retention Specialist, Equus

As a Retention Specialist at Equus Workforce Solutions in York, PA, you'll play a critical role in empowering individuals to thrive in their careers. Your responsibilities will include performance calculations and handling WIOA reporting requirements, which means tracking participants' employment statuses post-exit and their earnings. You'll maintain various participant follow-up records—both paper and digital—ensuring everything is organized and accurate. Your efforts will also involve gathering supplemental wage data from employers and following up with participants to update essential information like contact details and job referrals. You'll be crafting professional correspondence while being acutely aware of the socioeconomic factors affecting our clients. You’ll have the chance to provide tailored follow-up services and labor market information to support job retention and skill enhancement opportunities. With a commitment to fostering diversity and inclusion, Equus offers a vibrant work environment that values every team member's contributions, ensuring that you can make a positive impact while growing your career. Prepare for an engaging journey where every day provides a chance to help job seekers find their footing in today’s dynamic employment landscape.

Frequently Asked Questions (FAQs) for Retention Specialist Role at Equus

What are the key responsibilities of a Retention Specialist at Equus Workforce Solutions?

As a Retention Specialist at Equus Workforce Solutions, you will be responsible for calculating performance metrics, managing WIOA reporting, maintaining accurate participant records, and gathering wage data. You will also conduct follow-up interviews, maintain documentation, and ensure clients achieve their career goals through tailored job leads and employment referrals.