Sales Development Representative

As a Sales Development Representative at Eventbrite, your primary responsibilities include generating demand for our products, making outbound calls to potential leads, and utilizing consultative sales techniques to set appointments for Account Executives. You will also be responsible for documenting qualified leads and developing strategies to effectively engage with event organizers in various verticals.

To be considered for the Sales Development Representative role at Eventbrite, candidates typically need 2-3 years of experience in a phone sales role, particularly with high-volume cold calling. Excellent communication skills, a consultative sales approach, and strong organizational abilities are crucial. Familiarity with tools like Google Drive and SalesForce.com is a plus.

Eventbrite places a strong emphasis on training and career development for its Sales Development Representatives. Through ongoing training sessions, mentorship programs, and performance tracking, employees are encouraged to grow their skills and advance within the company. Additionally, our consultative sales environment allows you to tailor your approach and learn about various event industries.

At Eventbrite, the work environment for a Sales Development Representative is collaborative and dynamic. You will be part of a diverse team that values creativity and problem-solving. The company fosters a culture of inclusion and encourages all employees to bring their authentic selves to work, making it a supportive and engaging place to thrive.

Sales Development Representatives at Eventbrite can expect a comprehensive benefits package that exceeds standard medical offerings. This includes wellness allowances, family planning benefits, and resources aimed at mental well-being. The company also provides flexible work options and encourages taking time off to recharge, ensuring a healthy work-life balance.

In your response, highlight specific experiences you've had with cold calling, such as the number of calls made per day, types of prospects reached, and any resulting meetings or sales. Emphasize your strategies for managing rejection and staying motivated.

Discuss your techniques for objection handling, such as actively listening to the client's concerns, empathizing with their situation, and providing tailored solutions that address their needs. Share a specific example of how you successfully turned an objection into a sale.

Outline your preferred sales methodologies, emphasizing consultative techniques. Explain how you would adapt your approach based on the unique needs of different clients within the event industry. Provide an example of a successful strategy you've employed in the past.

Talk about the tools and resources you use to conduct research, such as LinkedIn, industry reports, and company websites. Describe how you would determine the right contacts to approach in a prospective organization and how this has benefited your sales process.

Share personal motivators, which may include achieving targets, recognition, and the excitement of building new relationships. Consider discussing how passion for the event industry drives you to help clients succeed through your solutions at Eventbrite.

Narrate a specific instance where you went above and beyond your sales goals. Include details on your approach, the challenges you faced, and the ultimate outcome to showcase your capability to produce results.

Explain how you use time management strategies, such as prioritizing high-value leads and scheduling blocks to make outreach calls. Discuss any tools you use to stay organized and ensure that you follow up on important tasks promptly.

Share an example of a collaborative effort that led to a sales win, outlining individual contributions, teamwork dynamics, and the strategies implemented. Highlight the importance of communication and support in reaching a common goal.

Point out qualities such as resilience, strong communication, problem-solving abilities, and a consultative sales approach. Provide reasoning for why these attributes are crucial for making effective connections with clients in the event industry.

Articulate your excitement about Eventbrite's disruptive role in the industry, its commitment to diversity and inclusion, and how the company's values align with your career aspirations. Mention specific aspects of their culture or products that resonate with you personally.