Patient Registrar-SEIU - job 1 of 2

To apply for the Patient Registrar position at EvergreenHealth, you should have at least a high school diploma or equivalent and a knowledge of medical terminology. It's also important to possess strong communication skills and the ability to multitask in a fast-paced environment. Although not mandatory, two years of experience in a hospital or medical setting and vocational training or a college degree in healthcare are desired.

As a Patient Registrar at EvergreenHealth, your primary duties will include interviewing patients to collect demographic information, assisting with consent forms, handling pre-registration tasks, and managing point-of-service collections. You will also ensure accurate patient identification, inform surgical patients about their schedules, and work closely with healthcare staff to update patient type changes.

EvergreenHealth offers a comprehensive benefits package to Patient Registrars, including medical, dental, and vision insurance, flexible spending accounts, life and disability insurance, and retirement plans. Additional perks include tuition assistance, paid time off, and commuter benefits, ensuring that our staff can maintain their health and financial well-being.

Yes, as a Patient Registrar at EvergreenHealth, there are various opportunities for career advancement. You can develop your skills in patient relations, revenue cycle management, and financial counseling, opening pathways to higher roles within the organization as you gain experience and training.

The wage range for the Patient Registrar position at EvergreenHealth is between $22.78 to $34.52 per hour, with the potential for a bonus of up to $3000 for new employees, pro-rated based on full-time equivalent status. The actual offer will depend on your relevant experience and education level.

At EvergreenHealth, the Patient Revenue Cycle begins with the accurate registration of patients. As a Patient Registrar, your task is to collect essential information during the registration process to ensure proper identification and maximum reimbursement for services provided.

In the Patient Registrar position at EvergreenHealth, financial counseling is crucial for guiding patients through payment arrangements and discussing any financial responsibilities before services are rendered. If needed, you’ll refer patients to the Financial Clearance Unit for additional support.

In responding to this question, highlight your previous roles in patient registration, detailing the processes you followed to ensure accurate demographic and billing information collection while demonstrating strong communication skills with patients and healthcare providers.

When answering this question, emphasize your ability to maintain composure under pressure, utilizing examples from past experiences that illustrate your problem-solving skills and your commitment to patient care and safety.

Discuss your approach to double-checking information and utilizing electronic systems for verification to ensure accuracy in the patient data you collect, as well as your methods for organizing and prioritizing tasks effectively.

Provide a specific example where you successfully navigated a patient's financial concerns, detailing how you communicated with them, offered solutions, and facilitated any necessary referrals or arrangements.

In your response, mention the importance of empathy, strong communication, and active listening as keys to offering excellent customer service, ensuring patients feel welcomed and supported from the moment they arrive.

You should express your familiarity with medical terminology and explain how this knowledge enables effective communication with healthcare providers and enhances your ability to assist patients regarding their conditions and appointments.

Discuss the importance of HIPAA regulations and detail your commitment to maintaining patient confidentiality through careful handling of sensitive information and adherence to privacy standards.

Outline your organizational strategies, such as prioritizing tasks, using technological tools, and time management techniques to effectively handle multiple responsibilities while ensuring quality patient care.

Emphasize the importance of collaboration in providing quality patient care, sharing examples of how you work effectively with other healthcare professionals to ensure smooth operations within the registration process.

In your answer, convey your passion for patient care, alignment with EvergreenHealth’s values, and the desire to contribute meaningfully to the patient experience within the organization, along with any specific interests in their mission or services.