Job details

Remote, Contact Center Representative (Part-Time)

Title: Contact Center Representative – PHA Scheduling Team
Availability: Immediate
Hourly Rate: $15/hour +Training Bonus

Shift Hours: 8 am PST to 12noon PST OR 1 pm PST to 5 pm PST

Location: Remote, US

Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities

To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: PHA, Call Center Representative

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Job Description

Executive Summary

The ideal candidate for this position will either have prior call center experience in a target-driven environment or be a fresher with excellent communication skills who is eager to build a career in the healthcare industry.
Experience working in an outbound sales process is a plus
Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
Good time manager. Ability to multi-task and work in a challenging environment
Ready to learn and grow. Go-getter mindset.

Summary

Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)

Key Responsibilities:

Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
Learn about and address customer needs, complaints, or other service issues.
Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Making sales or recommendations for products or services that suit client needs better.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
To be available on meetings on camera as and when needed
Adhering to all company policies and procedures.
Additional ad-hoc tasks as assigned by the Call Center Supervisor

Skills

Outgoing personality and sales approach
Solid work history, citing any recognition and promotion
Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
Customer service or other directly related experience is a plus
Ability to collaborate and be a team player
Various software and data entry proficiency, including MS Office
Ability to type 40Wpm, 60Wpm is preferred
Strong communication and time management skills
Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
Honesty and integrity

Competency

Excellent attendance and work record
Ability to professionally articulate customer call scripts
Exceptional customer service and active listening skills
Ability to empathize and manage personal emotions
Ability to function as an effective team member
Ability to internalize and follow protocols/guidelines
Demonstrate excellent oral and written communication skills; correct spelling is a must
Strong time management skills and decision-making skills
Strong computer skills required
Must have a working knowledge of MS Office applications: Word, Excel, and Outlook

Advantmed Glassdoor Company Review

4.1

Advantmed DE&I Review

No rating

CEO of Advantmed

Akash Patel

Approve of CEO

Average salary estimate

$31200 / YEARLY (est.)

min

max

$31200K

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What You Should Know About Remote, Contact Center Representative (Part-Time), Advantmed

Are you ready to kickstart your career in the healthcare industry? Join Advantmed as a Remote Contact Center Representative on our PHA Scheduling Team! This part-time role offers flexibility with shift hours either from 8 am to 12 noon PST or 1 pm to 5 pm PST, all from the comfort of your home. With a competitive pay rate of $15/hour plus a training bonus, this position is perfect for those who are eager to learn and grow. As a key player in our team, you will make inbound and outbound calls to schedule health assessment visits, all while providing exceptional customer support. We are looking for individuals with excellent communication skills who possess a go-getter mindset. Ideally, you should have prior call center experience or, if you’re new to the scene, a strong desire to succeed in helping our members. Your tasks will involve answering customer inquiries, addressing needs and concerns, and maintaining high call center metrics while ensuring customers feel valued. You’ll be expected to listen actively, build lasting relationships, and tackle challenges head-on. If you’re a team player with a solid work ethic and strong computer skills, we want to hear from you! Ready to make an impact at Advantmed? Click on the link to learn more about the role and see our presentation. Join us today and start your journey towards a fulfilling career assisting others.

Frequently Asked Questions (FAQs) for Remote, Contact Center Representative (Part-Time) Role at Advantmed

What are the primary responsibilities of a Contact Center Representative at Advantmed?

As a Contact Center Representative with Advantmed, your main responsibilities will include handling both inbound and outbound calls to schedule prospective health assessments for our members. You will engage with callers to understand their needs, address complaints, and work towards providing satisfactory solutions. Active listening, maintaining call center metrics, and building strong relationships with both customers and team members will also be key aspects of your role.