Sr. National Accounts Operations Manager
- Manage Contract Renewals: Oversee the renewal process to ensure seamless continuity of agreements
- Onboard New Contracts: Facilitate the onboarding of new contracts, ensuring a smooth transition into operational workflows
- Operational Readiness & Account Setup: Set up accounts, define point of contacts between Evolus and the National Account, establish Evolus credit, and support order shipments to ensure operational success
- Sales Enablement: Collaborate with Marketing to develop effective selling tools for sales reps
- Standard Operating Procedures Development: Create and implement corporate and practice-level SOPs to ensure comprehensive knowledge of Evolus products, including rewards and club operations
- Primary Point of Contact (POC): Serve as the main liaison for sales reps and corporate accounts, addressing operational inquiries and issues
- Sales Support for Contracted Accounts: Provide ongoing support to RSM’s/Reps managing contracted accounts, including maintaining an updated playbook
- Promotion Execution: Work closely with NA Managers to implement and execute promotions effectively
- Resource Management: Develop and maintain a centralized repository for the National Account and Sales teams
- Process Improvement: Identify, propose, and execute projects to enhance efficiency by streamlining manual processes
- Meeting Participation: Attend and participate in marketing and sales meetings as requested
- Additional Responsibilities: May perform other related duties as required and/or assigned
- BA/BS degree in life science or business discipline
- 5+ years of experience with national accounts management, operations or related fields preferred.
- 5+ years of proven success in key account operational experience in the pharmaceutical industry preferred
- Experience in aesthetics, highly preferred
- Strong analytics capability including confidence and experience with data, analytics, and contracting
- Highly self-motivated, self-directed and detail-oriented
- Team orientation with ability to collaborate effectively with sales and marketing
- Effectively communicates and presents complex technical and financial information
- Results driven with proven ability to independently plan and prioritize strategies and tactics to improve operational efficiency
- Critical thinking and problem-solving
- Excellent decision making and leadership capabilities
- Adaptability; reacts to change quickly and calmly
- Office Location - Newport Beach
- Position reports directly to Executive Director, National Accounts
- Some travel may be required
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