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Sr. National Accounts Operations Manager

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Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Sr. National Accounts Operations Manager to join our National Accounts Team. This role demands technical depth, principled thinking, a high bar for quality, structured communication, bold innovation, and a mentality of starting with the customer and working backwards. You should be comfortable in uncharted territory as we envision unique and differentiated solutions for our customers in an otherwise legacy market. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.

This role will direct all National Account operational activities to ensure that business objectives are met effectively, contributing to the long-term success of National Account business. This entails leading cross-functional teams to optimize operational processes, improve efficiencies, and standardize best practices across accounts.

Let’s talk about some of the key responsibilities of the role:

Manage Contract Renewals: Oversee the renewal process to ensure seamless continuity of agreements
Onboard New Contracts: Facilitate the onboarding of new contracts, ensuring a smooth transition into operational workflows
Operational Readiness & Account Setup: Set up accounts, define point of contacts between Evolus and the National Account, establish Evolus credit, and support order shipments to ensure operational success
Sales Enablement: Collaborate with Marketing to develop effective selling tools for sales reps
Standard Operating Procedures Development: Create and implement corporate and practice-level SOPs to ensure comprehensive knowledge of Evolus products, including rewards and club operations
Primary Point of Contact (POC): Serve as the main liaison for sales reps and corporate accounts, addressing operational inquiries and issues
Sales Support for Contracted Accounts: Provide ongoing support to RSM’s/Reps managing contracted accounts, including maintaining an updated playbook
Promotion Execution: Work closely with NA Managers to implement and execute promotions effectively
Resource Management: Develop and maintain a centralized repository for the National Account and Sales teams
Process Improvement: Identify, propose, and execute projects to enhance efficiency by streamlining manual processes
Meeting Participation: Attend and participate in marketing and sales meetings as requested
Additional Responsibilities: May perform other related duties as required and/or assigned

Skills and Qualifications Required for this Dynamic Team Member:

BA/BS degree in life science or business discipline
5+ years of experience with national accounts management, operations or related fields preferred.
5+ years of proven success in key account operational experience in the pharmaceutical industry preferred
Experience in aesthetics, highly preferred
Strong analytics capability including confidence and experience with data, analytics, and contracting
Highly self-motivated, self-directed and detail-oriented
Team orientation with ability to collaborate effectively with sales and marketing
Effectively communicates and presents complex technical and financial information
Results driven with proven ability to independently plan and prioritize strategies and tactics to improve operational efficiency
Critical thinking and problem-solving
Excellent decision making and leadership capabilities
Adaptability; reacts to change quickly and calmly

A Few Other Items Worth Mentioning:

Office Location - Newport Beach
Position reports directly to Executive Director, National Accounts
Some travel may be required

Compensation & Total Rewards

The expected pay range for this position is $129,400 to $162,000. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, certifications, and more.

We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.

Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together, we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com or reach out to careers@evolus.com

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Evolus Glassdoor Company Review

3.6

Evolus DE&I Review

3.8

CEO of Evolus

David Moatazedi

Approve of CEO

Average salary estimate

$145700 / YEARLY (est.)

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$129400K

$162000K

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What You Should Know About Sr. National Accounts Operations Manager, Evolus

Evolus, a performance beauty company based in Newport Beach, California, is on the hunt for a passionate and skilled Sr. National Accounts Operations Manager to join our dynamic National Accounts Team. In this exciting role, you’ll dive into the heart of our operations, collaborating with cross-functional teams to ensure that our beautiful products reach our customers seamlessly. If you thrive in fast-paced environments and love tackling challenges head-on, this position will excite you! You will have the chance to manage contract renewals and onboard new contracts, ensuring that we maintain strong partnerships while optimizing operational processes for efficiency. Another critical part of your role will involve developing effective sales tools in collaboration with our Marketing team, ensuring our sales reps have everything they need to succeed in the field. Your analytical skills will shine as you identify areas for improvement and implement standard operating procedures that will bolster our overall success. Plus, as the primary point of contact for corporate accounts and sales reps, you'll play a crucial role in addressing operational inquiries and ensuring the smooth sailing of our business objectives. At Evolus, we believe in fostering a culture of growth, recognition, and fun. Join us, and let’s create a brand that makes a difference together!

Frequently Asked Questions (FAQs) for Sr. National Accounts Operations Manager Role at Evolus

What are the key responsibilities of the Sr. National Accounts Operations Manager at Evolus?

As a Sr. National Accounts Operations Manager at Evolus, your main responsibilities will include managing contract renewals and onboarding new contracts, ensuring that operational processes run smoothly. You’ll direct all operational activities across national accounts, collaborating with cross-functional teams to optimize efficiencies and implement best practices. Furthermore, you’ll act as a vital communication link for sales reps and corporate accounts, addressing inquiries, supporting sales initiatives, and enhancing operational success to contribute effectively to the company’s objectives.