Key Account Manager

A Key Account Manager at Evolution is responsible for acquiring and maintaining business relationships, optimizing partnerships, and ensuring business KPI targets are met. They work collaboratively with internal teams and clients to enhance customer loyalty and provide tailored experiences.

To excel as a Key Account Manager at Evolution, candidates should have 3-5 years of experience in a B2B online gaming environment, strong commercial awareness, effective client management skills, and excellent communication abilities in English.

Interested candidates can apply for the Key Account Manager role at Evolution by checking their careers page or reaching out to the recruitment team for more information on current openings and the application process.

As a Key Account Manager at Evolution, you will enjoy a collaborative and dynamic work environment committed to personal and professional growth. The company promotes an inclusive culture and offers opportunities for continuous learning and career advancement.

Absolutely! Evolution values internal promotions, and as a Key Account Manager, you will have access to exclusive career growth opportunities and multiple key roles being filled internally. Your growth is a priority!

Yes, as a Key Account Manager at Evolution, you should be willing to travel occasionally and work outside of regular office hours to meet clients' needs and conduct business effectively.

Evolution provides various resources, including access to an e-library with thousands of e-books, online courses, and self-development training programs like 'Grow with EVO' to enhance your skills and expertise in the role.

To answer this question effectively, share your strategies for initiating contact, understanding client needs, and maintaining consistent communication. Highlight the importance of trust, responsiveness, and personalized service in fostering strong relationships.

Use this question to showcase your problem-solving skills. Provide a specific example detailing the challenge faced, the actions you took to address it, and the positive outcome that strengthened the client relationship.

Discuss your understanding of KPIs relevant to the Key Account Manager role, and explain how you develop actionable strategies, engage stakeholders, and measure success against those targets to achieve positive results.

Demonstrate your communication skills and emotional intelligence by explaining your approach to conflict resolution. Focus on active listening, empathy, and remaining calm while working collaboratively toward a satisfactory resolution.

Share your organizational and analytical skills by discussing the tools you use to monitor campaign performance, how you analyze data, and the steps you take to adapt strategies based on insights gained.

Discuss your familiarity with CRM tools and how you leverage them to track client interactions, manage relationships, and analyze data to enhance the overall customer experience in your role as a Key Account Manager.

Provide an overview of your background in the online gaming sector, focusing on your roles, key learnings, and how your experience aligns with the responsibilities outlined for the Key Account Manager position at Evolution.

Explain your strategies for assessing customer needs, such as conducting regular check-ins, soliciting feedback, and utilizing data analytics to identify trends and opportunities that can enhance client satisfaction.

Talk about your time management and communication strategies, focusing on setting clear expectations with clients, coordinating with internal teams, and following up to ensure that solutions are delivered according to the customer’s objectives.

Craft a compelling response that reflects your passion for the online entertainment industry, aligns your career goals with Evolution’s mission, and showcases your enthusiasm for contributing to the company’s continued growth and success.