Job details

Executive office IT Support

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Responsibilities

Provide Support to executive customers, answering questions and resolving technical issues.
Onsite IT & audiovisual support primarily focused on executive team.
Office 365 administration & support.
Mac OS, iPad, & iPhone support.
Windows & Android support.
Provide preventative hardware maintenance, replacement and repair of desktops and laptop computers.
Must be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple easy to understand terms.
Must have the ability to work in a high-pressure environment including longer hours when necessary.
Conference & event support - Install, configure, monitor, and support:
- Video conferencing systems
- IT/AV environments for conferences, meetings, and events
- Room scheduling systems and equipment
Provide presentation support which may include importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
Create clear and concise how-to documentation for supported equipment and resources within the organization.
Support of local IT infrastructure (Wi-Fi, printers, etc.).
Continuous improvement of technologies & standards.
Basic project management (Events, Conferences, Infrastructure Improvements, etc.).
Work on IT service desk requests.

Required Experience

Strong and confident verbal and written communication skills with c-level executives.
Output and efficiency driven mindset with a forthcoming attitude.
Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
3+ years proven knowledge of using Microsoft’s 365 product suite.
3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS)
3+ years of experience supporting Windows & Android devices.
Experience troubleshooting audiovisual issues (conferencing infrastructure, connectivity, etc.).
Understanding of basic networking concepts.
Ability to maintain a high degree of professionalism in high pressure situations.
Must maintain a professional appearance on a regular basis.
Ability to be on-call and work late hours & weekends occasionally as needed by the business.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Glassdoor Company Review

3.5