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Command Center Operations Lead

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

Job Description

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations.  With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.

 

A primary duty of the Operations Lead is to foster high morale and performance from their team. Through regular check-ins and constant review of their team's work, a Lead aims to proactively identify issues, seize training opportunities, and uphold team morale.

 

In their role, a Lead will guide the operational efforts in the Command Center during their designated shift. They are responsible for training their team to provide consistently smooth operational processes, that are seamlessly aligned with other shifts.

 

Additionally, the Operations Lead is tasked with ensuring customer needs and requirements are understood and adhered to in day-to-day operations. They play a crucial role to define and refine customer requirements in alignment with Command Center capabilities; through reviewing and resolving any new, or outstanding questions, in collaboration with the Business Operations team.

 

Operational Responsibilities:

  • Ensure efficient day-to-day operations of the Cargo Signal Command Center.
  • Support in operations where needed, including critical escalation.
  • Implement, review, and adjust processes to address customer needs appropriately and comprehensively, in collaboration with the Business Operations Team.
    • Update alert response steps in Cargo Signal customer profiles.
    • Train team members on any special or irregular response steps.
  • Constantly review their team’s work.
    • Ensure we are providing quality work and premium service.
    • Identify root cause for errors and implement solutions in collaboration with Command Center Manager.
  • Implement performance metrics to monitor areas of continuous improvement and promote operational efficiency.
  • Maintain thorough awareness and understanding of Cargo Signal technology and service offerings.
  • Support Sales Team with operational knowledge and advice.
  • Ensure a smooth transition between shifts, with an appropriate turnover.

 

Team Leadership Responsibilities:

  • Lead a team of Logistics Security Analysts with 3-5 direct reports.
  • Support their team’s development and career growth.
    • Conduct bi-weekly individual check ins focused on performance and employee satisfaction.
    • Conduct regular team meetings to promote team cohesion and operational uniformity.
    • Conduct regular performance reviews supported data and feedback.
  • Collaborate closely with Command Center Manager on operational and training needs.
  • Collaborate with Command Center Manager to create shift plans ensuring 24/7/365 Command Center coverage.
    • Adjust personal work hours to cover operational needs. Fill gaps as needed.
  • Understand and communicate the company’s vision and strategy.
  • Develop and organize individual ongoing training, exercises, and qualification standards for their team.
  • Conduct incident response drills.
  • Ensure their team understands how their work is tied to outcomes.
  • Ensure that explanations and training coming from Monitoring Supervisor and Command Center Manager are understood by their team.

Qualifications

Knowledge:

  • Must have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management). 
  • Expert knowledge of Expeditors systems and internal operations.
  • Understanding of security equipment used, such as: Cargo Signal platform, GPS trackers, and cellular networks.
  • Familiarity with emergency/ incident response protocols and processes.
  • Complete understanding of maps and global addresses and communication.

 

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Strong organizational skills.
  • Good computer skills (Outlook, Excel, Word, PowerPoint, Zoom).
  • Fluent in English (required) – Additional language skills (preferred).

 

 Behaviors:

  • Positive and willing-to-help attitude.  Brings the best out in people.
  • Lead by example; self-driven toward quality work and to always be learning.
  • Aptitude for resolute questioning to find the root cause when given incomplete information.
  • Proactive research or clarification on anything they don’t understand.
  • Sense of urgency.
  • Proactive situational awareness.
  • Quality-Obsessed approach to timely and accurate information.
  • Exude company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
  • Respect for global regulatory compliance procedures and integrity to always uphold them.
  • Puts the team ahead of self.
  • Cares deeply about the successes and job satisfaction for themselves and their team members.

 

Education and Experience:

  • High School Diploma or GED (required) / Any one of: AA, AS, BA, BS Degrees (desired)
  • Mid-career experience in a security or logistics role
  • Supervisory experience with hiring, direct reports, conducting reviews, etc. (preferred)
  • Experience training or teaching with proven results (required)
  • Security/military/law enforcement background a plus
  • Experience communicating with service provider contacts; including drivers, warehouse agents and dispatchers.
  • Experience communicating with security and/or law enforcement.
  • Knowledge of transportation routing and balancing capability and cost vs. customer service requirements.
  • EI Leadership / EI Supervisor / Change Management / IATA Certification (desired)
  • Supply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired)

Additional Information

Candidate may elect to work at one of the following Cargo Signal office locations:

  • Federal Way, WA
  • Seattle, WA
  • Bellevue, WA
  • Lynnwood, WA

Expected base pay:  $30-35 per hour

Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. 

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

Reporting Structure: Senior Manager, Security

 

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$67950 / YEARLY (est.)
min
max
$62400K
$73500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Command Center Operations Lead, Expeditors

Are you ready to take charge of operations as a Command Center Operations Lead at Expeditors? Based in beautiful Bellevue, WA, this role is all about steering the heart of our logistics network to ensure everything runs like a well-oiled machine. If you're passionate about leading a team and have a knack for problem-solving, this might be your perfect fit. As an Operations Lead, you'll have the opportunity to shape a high-performance team of Logistics Security Analysts, helping them to deliver exceptional customer service and operational excellence. Your day-to-day will involve training team members, improving processes, and ensuring smooth transitions between shifts. With a focus on customer satisfaction, you'll collaborate closely with our Business Operations Team to refine requirements and address challenges proactively. You’ll also be responsible for fostering a motivating environment and facilitating individual check-ins to promote career growth. If you have experience in logistics, a background in security, and a passion for leadership, join us at Expeditors and help us innovate in the dynamic world of global logistics!

Frequently Asked Questions (FAQs) for Command Center Operations Lead Role at Expeditors
What are the primary responsibilities of a Command Center Operations Lead at Expeditors?

As a Command Center Operations Lead at Expeditors, your primary responsibilities will include overseeing day-to-day operations, leading a team of Logistics Security Analysts, training team members, ensuring efficient customer service, and collaborating with the Business Operations Team to improve operational processes. You’ll also monitor performance metrics and resolve any issues that arise during your shift.

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What qualifications do I need to be a successful Command Center Operations Lead at Expeditors?

To be successful as a Command Center Operations Lead at Expeditors, you should possess strong logistics knowledge, effective interpersonal skills, organizational prowess, and a keen understanding of security protocols. A high school diploma is required, and having supervisory experience, particularly in a logistics or security setting, is preferred. Relevant certifications can also enhance your candidacy.

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What is the work environment like for a Command Center Operations Lead at Expeditors?

The work environment for a Command Center Operations Lead at Expeditors is dynamic and fast-paced. You’ll be part of a 24/7/365 operation, which often requires flexibility in work hours, including weekends and holidays. The role is collaborative, requiring strong teamwork with both your direct team and cross-functional departments to tackle challenges and drive improvements.

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How does Expeditors support the development of its Command Center Operations Lead?

Expeditors is committed to employee development, especially for roles like the Command Center Operations Lead. You’ll benefit from regular performance reviews, individual coaching check-ins, training programs, and opportunities for career growth. The company emphasizes ongoing training and offers resources to help you achieve your professional goals.

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What is the expected salary for a Command Center Operations Lead at Expeditors?

The expected base pay for a Command Center Operations Lead at Expeditors ranges from $30 to $35 per hour. Additionally, the company provides comprehensive benefits, including paid vacation, health plans, and retirement savings plans, which further enhance the overall compensation package.

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Common Interview Questions for Command Center Operations Lead
How do you prioritize tasks when managing a team as a Command Center Operations Lead?

Effective prioritization as a Command Center Operations Lead involves assessing urgency and importance. Consider implementing a task management system to track deadlines and key deliverables. Be transparent with your team about priorities and ensure everyone understands their roles in achieving operational goals.

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Can you describe your experience with logistics operations or security protocols?

In your response, highlight specific experiences that relate to logistics or security. Discuss any hands-on roles you've held, projects you've managed, or scenarios where you effectively handled security operations. This is a chance to showcase how your background aligns with the needs of the position.

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How do you handle team conflicts within your team?

Handling team conflicts requires a blend of active listening and mediation skills. You might explain your approach to understanding each party's perspective, facilitating open discussions, and working towards collaborative solutions to ensure team harmony and maintain high morale.

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What strategies would you use to ensure efficient communication between shifts?

To ensure efficient communication, consider implementing a structured handover process where key information is documented and shared. Encourage open lines of communication and regular meetings between shifts to discuss challenges, ensuring continuity in operations and enhancing team cohesion.

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How do you measure the performance of your team?

Measuring team performance involves establishing clear metrics and KPIs aligned with operational goals. Discuss incorporating regular feedback sessions and performance reviews to continually assess efforts and celebrate successes, while also identifying areas for improvement.

Join Rise to see the full answer
What experience do you have with training and developing team members?

Share concrete examples of your training methods, whether it's through formal training programs, on-the-job coaching, or workshops. Emphasize your commitment to employee growth and how you’ve tailored training to suit individual or team needs.

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How do you adapt your leadership style to meet the needs of your team?

Discuss your flexible approach to leadership, adapting your style based on team dynamics or individual strengths. Highlight examples where you've modified your communication or management techniques to align with varying team member personalities or needs.

Join Rise to see the full answer
Describe a time when you had to make a tough decision in your role.

When responding, provide a specific example that illustrates your critical thinking and decision-making process. Discuss the situation, the factors you considered, and the steps you took to resolve the issue while maintaining team integrity and operational efficiency.

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How would you ensure compliance with security protocols in your operations?

Emphasize the importance of thorough training and adherence to established protocols. Discuss how you would promote a culture of compliance within the team, ensuring all members are well-informed and regularly updated on security procedures.

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What role does technology play in your operational strategy as a Command Center Operations Lead?

Highlight how technology is integral to modern logistics operations. Discuss specific tools or systems you've used, such as tracking and monitoring software, and how they enhance efficiency, communication, and decision-making within your team.

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Full-time, on-site
DATE POSTED
April 17, 2025

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