Job details

Distribution Customer Service Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Ensure accurate and timely data entry into Distribution Management Systems (internal and external).
Provide daily operational reports that are accurate and timely.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and
Operations Departments, expediting any order as necessary.
Trace orders as required and notify customers of activity concerning their order.
Ensure accurate and timely client and vendor billing.
Maintain damage records and backorder logs.
Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc).
Input all receipts, putaways, moves, picks, shipments and cycle counts.
Communicate effectively with customers as required.
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all
inquiries and complaints concerning work orders, invoices, shipments,
inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer
dissatisfaction.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects.
Oversee all paperwork associated with orders and maintain the corresponding files.
Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.
Answer phone calls according to Expeditors standards.

Qualifications

Bachelor's degree or equivalent experience
Ability to define, develop and document business processes and procedures
Effective interpersonal skills. Ability to relate to customers and employees at all levels.
Experience with MS Windows, MS Office Products
Excellent Microsoft Excel skills
Special Requirements: Must have excellent work habits.

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About Distribution Customer Service Agent, Expeditors

Join Expeditors as a Distribution Customer Service Agent and become an essential part of our dynamic team in Nogales, AZ! Here at Expeditors, we pride ourselves on fostering a friendly work environment and providing exceptional service in the international logistics industry. Your role will involve ensuring accurate and timely data entry into our Distribution Management Systems while generating essential paperwork for customer orders. You’ll coordinate with multiple departments to manage shipping requests, trace orders, and keep clients informed about their shipments. Excellent organizational skills will be key as you maintain damage records and billing accuracy for clients and vendors. Our commitment to our employees is reflected in our outstanding retention rate, with over half of our team members celebrating five years or more with the company! With room for growth and opportunities for personal development, you’ll enjoy a career that's more than just a job. Plus, you’ll receive a comprehensive benefits package including paid vacation, a health plan, and a chance to purchase company stock. So come and be a part of a team that genuinely cares – we can't wait to meet you!

Frequently Asked Questions (FAQs) for Distribution Customer Service Agent Role at Expeditors

What responsibilities does a Distribution Customer Service Agent at Expeditors have?

As a Distribution Customer Service Agent at Expeditors, you will be responsible for accurate data entry into Distribution Management Systems, coordinating shipping requests, and maintaining customer and vendor relationships. Your role will involve generating necessary paperwork, ensuring timely client billing, and performing inventory management tasks. You'll also manage customer inquiries and complaints, handling them with courtesy and efficiency.