Polish Speaking Messaging Platform Support Specialist -Athens (Remote in Greece)

The Polish Speaking Messaging Platform Support Specialist at Patrique Mercier Recruitment FR is responsible for providing specialized support to Polish-speaking users. This includes troubleshooting inquiries related to platform functionalities, resolving issues with user accounts, and enhancing overall user experience through various communication channels like email, chat, and phone.

To qualify for the Polish Speaking Messaging Platform Support Specialist role at Patrique Mercier Recruitment FR, candidates should be fluent in Polish and English, possess strong communication skills, and have prior experience in customer or technical support, ideally within digital or messaging environments. Familiarity with CRM systems is also a plus.

As a Polish Speaking Messaging Platform Support Specialist at Patrique Mercier Recruitment FR, you will enjoy the flexibility of remote work from Greece. This model allows for a collaborative environment using various digital tools, while ensuring you remain connected with your team and customers for efficient support delivery.

The Polish Speaking Messaging Platform Support Specialist at Patrique Mercier Recruitment FR can expect a range of benefits including private health insurance, performance bonuses, opportunities for fully paid training, and even extra salaries throughout the year. Additionally, free Greek lessons and various discounts are available.

At Patrique Mercier Recruitment FR, the Polish Speaking Messaging Platform Support Specialist will receive fully paid training designed to equip them with the necessary skills for success in their role. This training includes familiarization with the messaging platform, customer support best practices, and ongoing professional development.

When faced with a frustrated customer, it’s important to listen actively to their concerns, empathize with their situation, and reassure them that you are there to help. You might say something like, 'I understand this must be frustrating for you. Let’s work together to resolve this issue.'

An effective answer would involve recounting a specific instance where you identified a technical issue, explained how you diagnosed it, and the steps you took to resolve it. This not only showcases your problem-solving skills but also demonstrates your ability to communicate clearly with customers.

To stay updated on platform features, I frequently engage with training materials, participate in team meetings for knowledge sharing, and review release notes for new features. This proactive approach allows me to provide accurate support and guidance to customers.

Prioritization is key. I usually categorize urgent issues, utilize CRM tools to track all inquiries efficiently, and communicate transparently with customers about response times. This ensures that I deliver quality support even under pressure.

I have utilized various CRM systems to document customer interactions, track support cases, and identify trends in customer issues. These tools are invaluable for maintaining organized records and ensuring streamlined communication within the support team.

I find satisfaction in helping customers solve their problems and enhancing their experience with technology. The dynamic nature of digital messaging environments excites me as it allows me to learn continuously and adapt to ever-evolving customer needs.

Key qualities include strong communication skills, empathy, technical proficiency with the messaging platform, and the ability to work independently while being proactive in problem-solving.

Following up with customers post-resolution is critical. I would check in to confirm that the solution worked and ask if they need further assistance, demonstrating that I genuinely care about their experience and satisfaction.

An answer here should reflect your openness to feedback, explaining how it helped you grow. You could share a specific example where you implemented the feedback to improve your performance, showcasing your willingness to evolve and learn.

I enjoy the flexibility and autonomy that comes with remote customer support. It allows me to create an optimal work environment for myself while maintaining strong communication with my team and effectively assisting customers.