Global Logistics - Distribution Customer Service Operations Agent

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure accurate and timely data entry into Distribution Management Systems (internal and external). 
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last minute shipping requests with the Transportation and
  Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendor billing.
• Maintain damage records and backorder logs.
• Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc). 
• Input all receipts, putaways, moves, picks, shipments and cycle counts. 
• Communicate effectively with customers as required.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all
  inquiries and complaints concerning work orders, invoices, shipments,
  inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer
  dissatisfaction.
• Provide support to warehouse staff for loading/unloading trucks, order picking, and any warehouse related functions.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.
• Answer phone calls according to Expeditors standards.

• Bachelor's degree
• Ability to define, develop and document business processes and procedures
• Effective interpersonal skills. Ability to relate to customers and employees at all levels.
• Experience with MS Windows, MS Office Products
• Excellent Microsoft Excel skills
• Special Requirements: Must have excellent work habits.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus